General Definition and Scope of Job
The Chief Information Officer (CIO) reports to the Chief Executive Officer (CEO) and is a key member of the Senior Leadership Team at Manet Community Health Center. The CIO provides strategic, organizational, and operational leadership for information technology, data governance, and digital transformation initiatives across the organization.
The CIO is responsible for aligning technology strategy with Manet Community Health Center’s mission, clinical operations, regulatory requirements, and long-term growth objectives. This includes executive oversight of information security, data protection, and technology-related risk to ensure the secure, reliable, and cost-effective delivery of IT services that support patient care, business operations, and future expansion.
A core priority of this role is to strengthen and integrate the IT function into a cohesive, high-performing organization that delivers measurable business value, operational resilience, regulatory compliance, and robust cybersecurity protections in support of Manet Community Health Center’s patients, providers, and staff. The CIO will endeavor to be a key member of the Healthcare IT community at large, so that Manet can benefit from their leadership as well as insights of lessons learned by others.
Core Responsibilities
- Provide organization-wide leadership for information technology, data, telecommunication, and digital initiatives in alignment with the health center’s mission, strategic plan, and community-based care model.
- Partner with the Chief Executive Officer, Senior Leadership Team, and Board to ensure technology investments support access to care, quality outcomes, regulatory compliance, and long-term organizational sustainability.
- Develop and maintain multi-year technology roadmaps that support organizational growth, service expansion, and evolving models of care, including value-based and population health initiatives.
- Establish technology governance structures, policies, and standards to promote accountability, transparency, and alignment with organizational priorities.
- Provide executive oversight of clinical and operational systems, including the Electronic Health Record (EHR), telecommunication/phone system, practice management, radiology/vision/other clinical integrated system, telehealth, patient engagement platforms, and population health tools.
- Collaborate with clinical, quality, and operational leaders to optimize workflows, improve patient access, and support high-quality, team-based care.
- Ensure technology systems are reliable, secure, and available to support patient care, administrative functions, and reporting requirements.
- Ensure compliance with applicable federal, state, and local regulations, including HIPAA, HITECH, HRSA requirements, and grant-related technology standards.
- Oversee information security, data privacy, cybersecurity protections, and technology-related risk management.
- Lead and oversee AI strategy and integration of application across the enterprise.
- Lead disaster recovery, business continuity, and incident response planning to ensure organizational resilience.
- Support audit readiness, DPH, Joint Commission, HRSA site visits, and regulatory reviews related to information systems and data integrity.
- Establish and maintain data governance and data quality standards across the organization.
- Oversee reporting and analytics that support UDS reporting, clinical quality measures, operational performance, and grant compliance.
- Enable the effective use of data to support population health management, health equity initiatives, and continuous quality improvement.
- Develop and manage the information technology operating and capital budgets in alignment with organizational priorities and available resources.
- Lead vendor selection, contract negotiation, and ongoing vendor performance management to ensure cost-effective and reliable services.
- Identify opportunities to optimize technology investments, leverage shared services, and pursue grant or funding opportunities where appropriate.
- Lead digital initiatives that improve patient access, engagement, and experience, including patient portals, telehealth services, and digital intake processes.
- Ensure technology solutions support language access, accessibility, and culturally responsive care.
- Promote the use of technology to reduce barriers to care and advance health equity.
- Oversee day-to-day IT operations, including infrastructure, networks, cloud services, end-user support, and help service desk functions.
- Establish service standards, performance metrics, and continuous improvement processes to ensure effective technology support across the organization.
- Ensure appropriate cybersecurity safeguards and system reliability across all sites and programs.
- Build, lead, and support a skilled IT team with clearly defined roles, accountability, and opportunities for professional development.
- Foster a collaborative, service-oriented culture that supports staff, providers, and patients.
- Strategically balance internal capabilities with vendors and build internal team, evolving vendor relationships accordingly.
- Strengthen and unify the IT function into a coordinated, high-performing team that meets organizational needs.
- Ensure technology initiatives align with the health center’s mission, values, and commitment to serving medically underserved populations.
- Support community-based care delivery models and partnerships through effective and secure use of technology.
Minimum Skills, Experience and Educational Requirements
- Bachelor’s degree in Information Technology, Health Informatics, Computer Science, Healthcare Administration, Business Administration, or a related field required.
- Master’s degree in Information Systems, Health Informatics, Public Health, Healthcare Administration, Business Administration, or a related discipline preferred, but not required.
- Minimum of 8–10 years of progressive experience in information technology leadership, with increasing responsibility for strategy, operations, and people management.
- At least 5 years of senior leadership experience overseeing IT functions within a healthcare, nonprofit, public health, or community-based organization.
- Demonstrated experience supporting clinical information systems, including EHR platforms, practice management systems, and healthcare data reporting.
- Experience working in regulated healthcare environments, with responsibility for HIPAA compliance, data privacy, and information security.
- Experience managing IT budgets, vendor relationships, and contracts within resource-constrained or mission-driven organizations.
- Proven experience leading technology planning, implementation, and change management initiatives across multiple departments or sites.
- Strong understanding of healthcare IT systems, clinical workflows, and data reporting requirements.
- Knowledge of federal and state healthcare regulations, including HIPAA, HITECH, and HRSA-related reporting and compliance expectations.
- Demonstrated ability to lead cybersecurity, data protection, and technology risk management efforts appropriate to a community health center environment.
- Strong leadership and people management skills, with the ability to build and support high-performing, service-oriented teams.
- Effective communication skills, including the ability to communicate complex technical concepts to non-technical stakeholders.
- Strong financial acumen related to IT budgeting, cost control, and vendor management.
- Ability to align technology initiatives with organizational mission, health equity goals, and patient-centered care models.
- Experience working in an FQHC, community health center, safety-net provider, or nonprofit healthcare organization preferred.
- Familiarity with HRSA program requirements, UDS reporting, and grant-supported technology initiatives preferred.
Required Certifications and Licenses
- Preferred professional certifications
- CHCIO
- CPHIMS
- CISSP
- PMP
Critical Demands of the Job
- Manage multiple requests and prioritize appropriately.
- Ability to function in a faced paced setting with a variety of patients and staff.
- Attention to details and prompt follow-up.
- Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
- Excellent organizational and interpersonal skills.
Working Conditions
- Works in well-lighted environment with comfortable surroundings.
- Stressful at times due to competing demands, including attention to multiple patients and staff.
- Will comply with all applicable laws and will cooperate with the Manet Community Health Center compliance program rules and regulations.
Required Availability
May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.
Pay: From $160,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
