THE ASSOC. SERVICE SPECIALIST - REGIONAL DEPLOYMENT TEAM plays a critical role in an emerging area of our business, playing an integral part of our mission to revolutionize the pharmaceutical industry’s approach to physician engagement. As an early stage company, HCP Concierge searches for individuals to join our team who are driven and have entrepreneurial determination. The Company has experienced rapid, consistent growth for the past 5+ years. We pride ourselves on being a “meritocracy” where team members have exceptional opportunity for career growth. While we focus on working together to continue the growth and success of our business, we place emphasis on the individual career growth and development of our team members. The company operates a “service-oriented selling model” to support pharmaceutical and other healthcare brands. As such, it requires sales skills and a sales-oriented profile. However, it is not “hard selling” where you take an order in the office. Rather it is more of an influence sale, representing our customers, engaging and presenting information, but without hard closing.
THE ASSOC., SERVICE SPECIALIST - REGIONAL DEPLOYMENT TEAM involves traveling to physicians’ offices providing pharmaceutical resources and information to physicians and other health care professionals (HCPs) in their offices. In the Regional Deployment Team, the Assoc. Service Specialist splits time between a "headquarter" territory covering assigned targets on a regular basis and also traveling to cover vacant territories (e.g., when an employee leaves the company, is on vacation, is on leave, etc.). Vacancies are hard to predict, so in this position, you need to be able to deploy on relatively short notice and willing to be on the road for extended periods of time.
The Regional Deployment Team Assoc. Service Specialist will spend each day making visits to physician’s offices, either in your headquarter location or in an assigned territory should you be deployed for vacancy coverage responsibilities.
In this position, the size of the headquarter territory is substantial and involves an extensive amount of driving, whether in the headquarter or vacant territory. Most vacancy assignments will be within a 6-hour drive of your home, although some could be further away than that. When you deploy to cover a vacant territory, you will drive to the cities you get deployed to to cover. We provide you with paid drive time, an enhanced car allowance, and cover hotel, meals, and other direct travel expenses (e.g., tolls, parking). This position is a great opportunity to travel, but you must take into account that it requires an extensive amount of flexibility to deploy on short notice.
When not on vacancy assignments, the Regional Deployment Team Assoc. Service Specialist will cover a territory with a regular route of physicians with whom the Regional Deployment Team Assoc. Service Specialist will need to establish on-going relationships. Most time will be spent calling on physician offices in the assigned territory, with a modest amount of planning and administrative work to be done to report activity and ensure record keeping.
Hiring In: Worcester, MA. This position involves coverage of a regular territory that is centered in the Worcester metro area and neighboring towns.
Timing: **Right away! We will have a training class in September 2026! We have a two-step training process.
Our first training class will begin with our virtual training from Wednesday, September 16th - Friday, September 18th. Following the virtual training we will have an in-person training session in Philadelphia, PA. Please be prepared to travel (at our expense) and be away from home for that training starting Sunday, September 20th. The training begins on Monday, September 21st and goes every day through Friday, September 25th.
In total, these eight days will be your first days with HCP Concierge and solely focused on training. Please plan to travel (at our expense) and be away from home for the in-person training in Philadelphia.
Website: https://hcpconcierge.com/
Responsibilities of the Associate Service Service Specialist
- Understanding customer business objectives and supporting HCPs as their primary contact within HCP Concierge
- Operate ethically and in accordance with the company’s process and policies at all times
- Mastery of information; will undergo regular training that requires studying for and passing certifications, both written and verbal
- Manage territory calling on a range of HCPs in targeted physician offices
- Distribute and manage resources within guidelines provided by management
- Develop and maintain in-depth knowledge of the market and customers
- Manage territory as a business to achieve call plans and customer satisfaction
- Establish and manage high quality customer relationships
- Execute customer call plans and following-up on customer requests
- Comply with company reporting requirement
- Adhere to all company and industry guidelines and regulations
Job Requirements of the Associate Service Specialist - Pharmaceutical Sales
- Degree preferred – Associates or Bachelors degree from accredited institution preferred
- Strong interpersonal skills and excellent verbal communication skills
- Strong attention to detail and outstanding organization skills
- Comfortable working independently to achieve results
- Strong work ethic
- Professional, proactive demeanor
- Must reside locally / within assigned territory
- Must have and maintain a valid driver’s license and have a safe driving record
- Proficiency with using technology for business purposes
- Essential Core Competencies: Action Oriented, Problem Solving, Priority Setting, Intellectual Horsepower, Drive For Results, Dealing With Ambiguity
- Compensation / Perks of the Associate Service Specialist - Pharmaceutical Sales
Be part of a team that's shaping the future of pharmaceutical marketing
- Base Salary: $43,000 / Year
- Company Car Program: When joining the company you will have the choice of driving a company car through our fleet program or driving your own vehicle under our reimbursement program. Under the fleet program, you will receive a company vehicle with fuel, maintenance and insurance paid entirely by the company while allowing for a reasonable amount personal use. For the reimbursement program, you drive your own car and the company provides you with a car allowance of $600 per month via payroll (this is taxable income) and then reimburses you $0.25 cents per business mile driven on a monthly expense report. You are responsible for insurance and maintenance of your own vehicle.
- Bonus: Up to 10% of salary annually
- Salary Escalation Guarantee
- Benefits: Health, Vision, Dental
- 401K Plan: Eligible after 9 months with the company to join plan with a generous employer matching contribution
- Opportunities to grow and advance – HCP Concierge is an entrepreneurial company that operates as a meritocracy; the company develops employees and provides opportunities to advance with none of the boundaries often found in large organizations
- Success as an Associate Service Specialist creates multiple avenues for new challenges including career and compensation growth, management opportunities, etc. Our philosophy is quite simple - we reward employees who deliver!
- HCP Concierge is an equal opportunity employer.
Job Type: Permanent
Pay: $43,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Application Question(s):
- Do you have a valid US Driver's license? This position requires the employee to be on the road daily.
Education:
Location:
- Worcester, MA (Preferred)
Work Location: On the road
