Top 4284 Member services representative Jobs in Massachusetts

Patient Services Representative
Harvard University —Boston, MA
- Full-time
- Hybrid work
- Background check
- Dental office
- High school diploma or GED
- Commuter assistance
- Health insurance
3d
Call Center Representative, Ambulatory
Mass General Brigham Community Physicians, Inc. —Lawrence, MA
- $17.71 - $23.20 an hour
- Full-time
- Remote
- No experience needed
- High school diploma or GED
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
1d
Welcome Express Guest Services Representative
Northern Essex Community College —Haverhill, MA
- $4,098.06 - $5,712.26 a month
- Full-time
- Background check
- Spanish
- Office
- Disability insurance
- Health insurance
IT Support Representative (Local Candidates Preferred)
LinQ Global Group —Boston, MA
- Call employer
- Remote
- Bilingual
- Children
- Organizational skills
Patient Service Representative
Pathways Healthcare —Westwood, MA
- $19 - $22 an hour
- Full-time
- Remote
- Computer literacy
- HIPAA
- Continuous improvement
- Disability insurance
- Dental insurance
Quick Apply
2d
Customer Service Representative II - International Registration Plan
State of Massachusetts - Massachusetts Department of Transportation —Quincy, MA
- $60,725.47 - $86,384.27 a year
- Full-time
- Background check
- Basic math
- English
Patient Service Representative
Optum —Boston, MA
- $16 - $29 an hour
- 8 hour shift
- Remote
- Microsoft Word
- 18 years or older
- Microsoft Outlook
- Paid training
10d
Community Supports Nurse (LPN or RN)
The Arc of the South Shore, Inc. —South Shore, MA
- $35 - $40 an hour
- Part-time
- Background check
- CPR Certification
- Nursing
- Paid time off
- Employee assistance program
Quick Apply
Assistant Director of Nursing for Residential Services(RN)
The Arc of Bristol County dba proAbility —Fall River, MA
- $42.87 an hour
- Weekends as needed
- Clean driving record
- Vital signs
- RN License
- Mileage reimbursement
- Health insurance
Quick Apply
Registered Behavioral Technician- Community Supports Specialist II
The Arc of the South Shore, Inc. —South Shore, MA
- $26 - $33 an hour
- Weekends as needed
- Background check
- CPR Certification
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Math Teacher - $2,500 Sign On Bonus
St. Ann's Home & School —Methuen, MA
- $55,000 - $75,000 a year
- Full-time
- Classroom
- High school
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Travel CT Technologist
Fusion Medical Staffing —Boston, MA
- $2,231 - $2,564 a week
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
5d
Regional Clinical Director, Worcester, MA
Key Program, Inc. —Worcester, MA
- $85,000 - $90,000 a year
- Full-time
- Bilingual
- Residential
- Master's degree
- Continuing education credits
- Paid holidays
Quick Apply
Marketing Representative II
Quincy Mutual Group, Inc. —Quincy, MA
- $125,000 - $143,000 a year
- Full-time
- Hybrid work
- 5 years
- Microsoft Office
- Driver's License
- Health savings account
- Health insurance
Quick Apply
Travel CT Technologist
Fusion Medical Staffing —Newton Lower Falls, MA
- $2,485 - $2,856 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
5d
Senior Casualty Claims Representative (Hybrid, Webster)
MAPFRE —Webster, MA
- $52,100 - $81,500 a year
- Customer service
- Mid-level
- Analysis skills
- Profit sharing
- Health savings account
Travel CT Technologist
Fusion Medical Staffing —Salem, MA
- $2,473 - $2,843 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
5d
Studio Manager - STRONG Pilates - Kendall Square
Momentic Studios Inc. —Cambridge, MA
- From $80,000 a year
- Full-time
- CPR Certification
- Mid-level
- Administrative experience
- Health insurance
- Dental insurance
Quick Apply
Early Intervention Clinician
Bay Cove Human Services —Boston, MA
- $60,000 a year
- Full-time
- Licensed Clinical Social Worker
- Mid-level
- Master's degree
Quick Apply
Travel CT Technologist
Fusion Medical Staffing —Southbridge, MA
- $2,337 - $2,687 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
5d

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Patient Services Representative

Harvard University -
Boston, MA

Apply Now

Job Details

Full-time
3 days ago

Benefits

Commuter assistance
Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Parental leave
Vision insurance
Retirement plan

Qualifications

In-person customer service
High school diploma or GED
Typing

Full Job Description

Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join the Harvard School of Dental Medicine?

Located in Boston's Longwood Medical Area, Harvard School of Dental Medicine (HSDM) is at the forefront of dental education, research, and patient care. Founded in 1867, HSDM holds the distinction of being the first dental school in the U.S. to be part of a university and its medical school, and the first to confer the DMD degree. Our mission is to foster a community of global leaders in education, research, and clinical innovation dedicated to improving human health by integrating dentistry and medicine. We invite dedicated professionals to join our team and contribute to our rich tradition of excellence and innovation in the dental field.

Job Description

Job Summary:

The Patient Services Representative interacts extensively in-person, via telephone, and through email with patients, colleagues, the public, healthcare providers, and other Harvard Dental Center personnel. As a first point of contact, the position requires excellent customer service skills, broad-judgment, independent thinking, and problem solving. The Patient Services Representative will support the Harvard Dental Center with responsibilities of answering, screening and processing incoming calls, scheduling appointments, front desk functions including check-in and check-out, updating demographic, billing, and insurance information, payment collections and processing.

Essential Responsibilities:

Answers, screens, and processes incoming calls and emails in a professional manner.
Directs patient access to the Harvard Dental Center by greeting, check-in and check-out, processing payments, registration, verification of demographic and fiscal information, and managing patient appointment scheduling.
Utilizes centralized scheduling system and software applications to schedule appointments.
Utilizes and adheres to HDC / HSDM guidelines and accurately updates patient's demographic and insurance data at the time of scheduling and check-in. Collects and processes payments following HDC standards. Inputs patient insurance and managed care plans, checks eligibility, and explains eligibility coverage. Inputs medical dental history and ensures billing consent forms are signed in the electronic health records.
Utilizes and adheres to phone script, clinical decision trees, and scheduling criteria following HDC guidelines.
Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or triage the call.
Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and proactively solves flow issues (i.e., early or late patient, late provider, etc.).
Acts as liaison between patient and practice staff to ensure optimal flow and service delivery.
Supports HDC in event of operational emergency following protocols.
Processes patient check out, schedules follow-up appointments or ensures follow up plan is in place making every reasonable effort to accommodate patient and provider needs.
Provides patient with any relevant educational materials as indicated.
Records and forwards accurate messages to providers and staff. Triages calls and emails for urgent information or services to appropriate staff.

Responds to requests for information or assistance within scope of knowledge and authority.
Resolves and responds to provider and staff email requests in an efficient and professional manner.
Takes appropriate actions to diffuse challenging situations. Seeks assistance from supervisor and others appropriately when confronted with unpredictable patient situations and or/behaviors.
In partnership with finance and billing operations, ensures insurance eligibility checks are complete, stays up-to-date on insurance eligibility and self-pay guidelines, refund processes.
Participates in training, education, and patient/customer experience assessments and improvement initiatives. Attends team meetings and contributes in a positive manner, consistently focusing on constructive processes and quality improvement.
Provides PSR coverage at secondary site, as assigned.
Contributes to a culture of inclusivity and respect.
Performs other related duties as assigned or requested.

Working Conditions: Work is performed on-site in a clinical setting.

Physical Requirements: May require sitting, standing, and walking for extended periods of time.

Qualifications

Basic Qualifications:

High School diploma or GED required.
1-3 years related work experience required in a customer service role in a health care setting.
Ability to work on-site in a clinical setting.
Have demonstrated skills including active listening, problem solving, and the ability to remain calm in emotional or stressful situations.
Attention to detail, strong verbal communication, customer service and keyboarding skills.
Excellent interpersonal skills and the ability to work both independently and as a part of the team.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to successfully pass a comprehensive background check at hire.

Additional Qualifications and Skills:

Associate’s degree
Dental practice experience.
Knowledge of dental medical terminology.

Additional Information

Appointment End Date:
Standard Hours/Schedule: 40 hours per week
Compensation Range/Rate (including Shift Differential if applicable):
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Pre-Employment Screening: Identity, Education, Criminal, Credit,

Work Format Details

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 053. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:

Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

Apply Now

Refine Your Search

member services representative jobs in massachusetts

Patient Services Representative

Call Center Representative, Ambulatory

Welcome Express Guest Services Representative

IT Support Representative (Local Candidates Preferred)

Patient Service Representative

Customer Service Representative II - International Registration Plan

Patient Service Representative

Community Supports Nurse (LPN or RN)

Assistant Director of Nursing for Residential Services(RN)

Registered Behavioral Technician- Community Supports Specialist II

Math Teacher - $2,500 Sign On Bonus

Travel CT Technologist

Regional Clinical Director, Worcester, MA

Marketing Representative II

Travel CT Technologist

Senior Casualty Claims Representative (Hybrid, Webster)

Travel CT Technologist

Studio Manager - STRONG Pilates - Kendall Square

Early Intervention Clinician

Travel CT Technologist

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