Top 2857 Outcomes manager Jobs in Massachusetts

Sr. Customer Success Manager - Enterprise (East)
Smartsheet —Boston, MA
- $112,500 - $142,500 a year
- Remote
- Mid-level
- Bachelor's degree
- Continuous improvement
13d
FM Engineering Operations Manager onsite in Cambridge, MA- Life Sciences/ Pharmaceutical
CBRE —Cambridge, MA
- $140,000 a year
- Online Application
- Microsoft Excel
- Microsoft Outlook
- Customer service
Implementation Manager
Shields Health Solutions —Boston, MA
- $105,000 - $130,000 a year
- Remote
- Microsoft Outlook
- Up to 50% travel
- Mid-level
Quick Apply
Customer Success Programs Manager
Anthropic —Boston, MA
- $265,000 - $320,000 a year
- Hybrid work
- Office
- SQL
- Bachelor's degree
- Parental leave
- Flexible schedule
R&D Manager – Insulin Pump
Dyme Medical —Marlborough, MA
- $140,000 - $160,000 a year
- Full-time
- Bachelor's degree
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
12d
Unit Manager (LPN or RN)
Saint Francis Rehabilitation and Nursing Center —Worcester, MA
- $105,000 - $115,000 a year
- Full-time
- Nursing
- RN License
- Customer service
- Free parking
- AD&D insurance
Quick Apply
Associate / Lead Dentist
Tend —Cambridge, MA
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Urgent Care Veterinary Practice Manager
UrgentVet - Westford —Westford, MA
- Weekends as needed
- Mid-level
- Acute care experience
- Leadership
- Paid parental leave
- Disability insurance
Quick Apply
Patient Care Manager - Home Health RN
Accentcare —Norwood, MA
- $90,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Wellness program
- Mileage reimbursement
6d
Optician / Manager
Pearle Vision —North Dartmouth, MA
- $25 - $35 an hour
- Full-time
- HIPAA
- Mid-level
- In-person
- 401(k)
- Family leave
Quick Apply
5d
Senior Regional Account Manager
Suncor Stainless/Atlantis Rail —Plymouth, MA
- $60,000 - $85,000 a year
- Full-time
- 7 years
- Up to 50% travel
- Marketing
- Health insurance
- Dental insurance
Quick Apply
1d
Nurse Manager - Adolescent and Adult Units
Arbour Hospital —Jamaica Plain, MA
- $110,000 - $140,000 a year
- Full-time
- Nursing
- Psychiatry
- RN License
- Continuing education credits
- Health insurance
Quick Apply
Senior Care Options Supervisor
Access Care Partners —Holyoke, MA
- $53,000 - $57,000 a year
- Full-time
- Hybrid work
- Google Workspace
- 6 years
- Driver's License
- Health insurance
- Dental insurance
Quick Apply
7d
Registered Nurse / Patient Care Manager, Home Health
AccentCare, Inc. —Norwood, MA
- $90,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Lead Registered Dietitian
Harbor Health Services, Inc. —Dorchester, MA
- $64,063 - $96,145 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Management
Quick Apply
Clinical Manager
Reading Center for Health & Rehabilitation —Reading, MA
- $47 - $50 an hour
- Full-time
- Background check
- CPR Certification
- Nursing
- Health insurance
- Dental insurance
Quick Apply
Nursing Supervisor - Community Services
Brien Center for Mental Health —Pittsfield, MA
- $44.99 - $45.00 an hour
- CPR Certification
- Nursing
- Addiction Medicine
RN / Patient Care Manager, Home Health $10,000 Bonus
AccentCare, Inc. —Fall River, MA
- $90,000 - $100,000 a year
- Full-time
- Nursing
- RN License
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Open Access Clinical Team Leader
CHILD & FAMILY SERVICES INC —Plymouth, MA
- $76,960 - $86,320 a year
- Part-time
- LMFT
- Master's degree
- Clinic
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Open Access Clinical Team Leader
CHILD & FAMILY SERVICES INC —Fall River, MA
- $70,720 - $80,080 a year
- Part-time
- LMFT
- Master's degree
- Clinic
- Travel reimbursement
- Mileage reimbursement
Quick Apply

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Sr. Customer Success Manager - Enterprise (East)

Smartsheet -
Boston, MA

Apply Now

Job Details

$112,500 - $142,500 a year
13 days ago

Qualifications

Non-technical user support
Customer communication
Customer relationship building

Full Job Description

For over 20 years, Smartsheet has empowered teams to manage work seamlessly and scale solutions smarter. Now, in our most ambitious chapter yet, we are uniting human teams with AI agents. By orchestrating the work agents do best, automating manual tasks and uncovering insights at scale, we create the space for people to focus on what truly matters: judgment, creativity, and big thinking. That is magic at work, and it's what we show up for every day.

Smartsheet is looking for a Sr. Customer Success Manager to manage a set of large enterprise accounts and improve customer satisfaction, application engagement, customer retention, and growth. You will be the primary contact for customers, understanding their success criteria, sharing best practices, providing solution guidance, and helping them realize value from Smartsheet. You have a track record for Software as a Service (SaaS) account management and maintaining high customer renewal rates because of ongoing customer engagement and technical leadership.

You will report to a Sr. Manager of Customer Success and may work remotely from the Eastern US territory.

You Will:

Perform initial onboarding of accounts with enterprise level customers, ensuring adoption and ongoing engagement throughout the customer's lifecycle
Accomplish a comprehensive engagement and communications strategy that maintains high customer satisfaction
Be the Smartsheet expert providing guidance to allow customers to create impact and increase collaboration across their organization and with external parties
Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand Smartsheet use throughout the account
Implement and share best practices to ensure customers are realizing the greatest possible value from Smartsheet
Use usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
Be the primary interface to manage and resolve critical situations
Work with the Sales, Training and Professional Services teams to identify new opportunities to expand customer use of Smartsheet
Provide expert customer insight to Product Management, Marketing and Sales on innovation and continuous improvement opportunities
Exceed all performance targets, including maintaining high retention and growth rates
Accomplish other tasks as assigned

You Have:

3+ years of Customer Success or Account Management experience (or equivalent)
The ability to explain technical subjects to non-technical personnel in large enterprises
Good at building credibility and trust with customers and internal stakeholders by understanding their requirements
Experience maintaining valuable and outcome-based relationships with a diverse customer account base
Passion for working with leading edge, web-based technologies and a desire to understand Smartsheet's benefits, use cases, and technical elements
Bachelor's degree in relevant field, or equivalent experience
Willing to travel based on customer and business need

Get to Know Us:

At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You'll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you're doing work that stretches you, excites you, and connects you to something bigger, that's magic at work. Let's build what's next, together.

Equal Opportunity Employer:

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, Bulgaria, India, and Singapore. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

#LI-Remote

Apply Now

Refine Your Search

outcomes manager jobs in massachusetts

Sr. Customer Success Manager - Enterprise (East)

FM Engineering Operations Manager onsite in Cambridge, MA- Life Sciences/ Pharmaceutical

Implementation Manager

Customer Success Programs Manager

R&D Manager – Insulin Pump

Unit Manager (LPN or RN)

Associate / Lead Dentist

Urgent Care Veterinary Practice Manager

Patient Care Manager - Home Health RN

Optician / Manager

Senior Regional Account Manager

Nurse Manager - Adolescent and Adult Units

Senior Care Options Supervisor

Registered Nurse / Patient Care Manager, Home Health

Lead Registered Dietitian

Clinical Manager

Nursing Supervisor - Community Services

RN / Patient Care Manager, Home Health $10,000 Bonus

Open Access Clinical Team Leader

Open Access Clinical Team Leader

I want to receive the latest job alert for outcomes manager in massachusetts

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