Top 1698 Patient access representative Jobs in Massachusetts

Patient Experience Representative I- Psychiatry
Boston Children's Hospital —Brookline, MA
- $19.83 - $29.49 an hour
- Full-time
- Vital signs
- Hospital
- Writing skills
- Health insurance
- Dental insurance
2d
Medical Receptionist/Secretary (1 year Experience Required)
Somerville Family Practice —Somerville, MA
- $22 - $24 an hour
- Full-time
- Acute care
- Private practice
- High school diploma or GED
- Free parking
- Disability insurance
Quick Apply
7d
Patient Care Coordinator Per Diem
UnitedHealth Group —Framingham, MA
- $18 - $32 an hour
- Per diem
- Pass drug screening
- Mid-level
- High school diploma or GED
Call Center Representative, Ambulatory
Mass General Brigham Community Physicians, Inc. —Lawrence, MA
- $17.71 - $23.20 an hour
- Full-time
- Remote
- No experience needed
- High school diploma or GED
- Experience equivalent to degree accepted
- Opportunities for advancement
Quick Apply
3d
Patient Experience Representative- ORL Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Writing skills
- High school diploma or GED
- Entry level
Patient Service Representative
Optum —Boston, MA
- $16 - $29 an hour
- 8 hour shift
- Remote
- Microsoft Word
- 18 years or older
- Microsoft Outlook
- Paid training
12d
Member Advocate | Member Services Division | November 2026 - Remote
Blue Cross Blue Shield of Massachusetts —Hingham, MA
- From $20.51 an hour
- Full-time
- Remote
- Bilingual
- High school diploma or GED
- Travel
- Paid holidays
- Health insurance
5d
Patient Services Representative
Harvard University —Boston, MA
- Full-time
- Hybrid work
- Background check
- Dental office
- High school diploma or GED
- Commuter assistance
- Health insurance
5d
Patient Experience Representative- 11pm-7:30am every other Sat/Sun
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Part-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Patient Experience Representative (3:00pm-11:30pm)
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Patient Experience Representative- 12-9:30pm M-F
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Overnight shift
- Administrative experience
- High school diploma or GED
- Bachelor's degree
- Health insurance
- Dental insurance
Medical Assistant II, Amb OBGYN Center for Fetal Medicine
The Brigham and Women's Hospital, Inc. —Boston, MA
- $22.75 - $24.94 an hour
- Full-time
- Microsoft Outlook
- Hospital
- Writing skills
- Opportunities for advancement
Quick Apply
4d
Patient Experience Representative - Immunology Call Center
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Patient Experience Representative - Adolescent Medicine
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Office
- High school diploma or GED
- Entry level
Patient Access / Registration Per Diem
Trinity Health Of New England —Springfield, MA
- Part-time
- Medical office experience
- High school diploma or GED
- Children
13d
Patient Experience Representative (24 hours)
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Part-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Patient Experience Representative (Float Pool) Waltham, MA
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- High school diploma or GED
- Outpatient
- Entry level
Patient Experience Representative I- Center for Airways Disorder
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- High school diploma or GED
- Clinic
- Entry level
Patient Experience Representative I - ED/OR (Waltham, onsite)
Boston Children's Hospital —Waltham, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Continuous improvement
Registration Representative 32hrs, 9:30a-6p
UMass Memorial Health —Worcester, MA
- $19.74 - $26.96 an hour
- 8 hour shift
- Surgery
- Computer literacy
- Writing skills

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Patient Experience Representative I- Psychiatry

Boston Children's Hospital -
Brookline, MA

Apply Now

Job Details

Full-time
$19.83 - $29.49 an hour
2 days ago

Benefits

License reimbursement
Health insurance
Dental insurance
Vision insurance
403(b)
Flexible schedule

Qualifications

Customer communication
Writing skills
In-person customer service
High school diploma or GED

Full Job Description

Position Summary:
Works under close supervision to provide support to the administrative operations of a clinical service and works to ensure the best possible patient experience by effectively coordinating services to patients and families. Demonstrates interest in and ability to departmental and organizational initiatives & projects with a focus on continuous process improvement. Performs various administrative functions requiring basic knowledge of programs and services. Provides positive and effective customer service that supports departmental and hospital operations.

Key Responsibilities:

Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues
Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal
Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers
Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience
Prepares for and attends shift handoffs and team huddles
Collects patient vitals (e.g., height, weight, temperature) and completes questionnaires in EMR as needed
Prepares examination rooms, assists patients, and ensures routine forms are ready for appointments
Collects and processes patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications
Collects co-payments, reconciles deposits, and provides accurate records in hospital systems
Transcribes treatment and billing data; communicates with other departments for clinical and administrative services
Answers, screens, and routes calls; triages urgent calls and initiates emergency services when required
Maintains calendars, schedules meetings/events, and supports logistics for departmental programs and presentations
Provides general clerical support, including organizing documents, processing mail, photocopying, and handling records
Processes prescription refills, letters, and external requests
Uses office and hospital systems (e.g., Microsoft Office, scheduling, billing applications) efficiently
Participates in process improvement initiatives and supports internal changes to systems and procedures

Minimum Qualifications
Education:

High School Diploma/ GED

Experience:

No healthcare experience required - Basic customer service and computer skills.
Makes use of customer service knowledge to assist patients and families in resolving problems.
Conveys a positive demeanor when interacting with patients, families, and coworkers.
Ability to communicate in a clear, effective manner both orally and in writing and demonstrate empathy in difficult personal situations.
Ability to work with diverse internal and external constituencies.
Demonstrates the ability to pay attention to detail and accuracy.

Business Hours:

Monday-Friday, hours range from 7am-7pm, based on business needs.

*PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full-time positions*

The posted pay range is Boston Children’s reasonable and good-faith expectation for this pay at the time of posting.

Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

Apply Now

Refine Your Search

patient access representative jobs in massachusetts

Patient Experience Representative I- Psychiatry

Medical Receptionist/Secretary (1 year Experience Required)

Patient Care Coordinator Per Diem

Call Center Representative, Ambulatory

Patient Experience Representative- ORL Call Center

Patient Service Representative

Member Advocate | Member Services Division | November 2026 - Remote

Patient Services Representative

Patient Experience Representative- 11pm-7:30am every other Sat/Sun

Patient Experience Representative (3:00pm-11:30pm)

Patient Experience Representative- 12-9:30pm M-F

Medical Assistant II, Amb OBGYN Center for Fetal Medicine

Patient Experience Representative - Immunology Call Center

Patient Experience Representative - Adolescent Medicine

Patient Access / Registration Per Diem

Patient Experience Representative (24 hours)

Patient Experience Representative (Float Pool) Waltham, MA

Patient Experience Representative I- Center for Airways Disorder

Patient Experience Representative I - ED/OR (Waltham, onsite)

Registration Representative 32hrs, 9:30a-6p

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