Top 27 Patient access representative iii Jobs in Massachusetts

Patient Access Representative 32 HR 3:00pm-11:30pm
Beth Israel Lahey Health —Beverly, MA
- $20.50 - $27.59 an hour
- Full-time
- Hospital
- Customer service
- High school diploma or GED
7d
Patient Experience Representative (3:00pm-11:30pm)
Boston Children's Hospital —Boston, MA
- $19.83 - $29.49 an hour
- Full-time
- Administrative experience
- High school diploma or GED
- Bachelor's degree
Ambulatory Services Representative III
Boston Medical Center —Boston, MA
- $24.86 - $30.30 an hour
- Full-time
- Hospital
- Computer literacy
- Writing skills
- Health insurance
- Dental insurance
Patient Access Coordinator I - 7:00am to 3:30pm Day shift part-time (ED)
Boston Medical Center —Brighton, MA
- $20.70 - $30.76 an hour
- Part-time
- Acute care
- HIPAA
- High school diploma or GED
- Health insurance
- Dental insurance
Scheduling Coordinator III
Lowell General Hospital —Lowell, MA
- $21.53 - $26.91 an hour
- Full-time
- Microsoft Excel
- Mid-level
- Office
- Free parking
- 403(b) matching
Quick Apply
Patient Services Coord. III
The General Hospital Corporation —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Hybrid work
- Hospital
- Word processing
- HIPAA
- Opportunities for advancement
Quick Apply
Ambulatory Services Representative III - Cancer Care
Boston Medical Center —Boston, MA
- $24.86 - $30.30 an hour
- Full-time
- Hospital
- English
- Mid-level
- Health insurance
- Dental insurance
6d
Surgical Scheduler II/III- ORL
Boston Children's Hospital —Boston, MA
- $20.63 - $35.76 an hour
- Full-time
- Management
- Surgery
- Adults
Ambulatory Service Rep III
Boston Medical Center —Boston, MA
- $24.86 - $30.30 an hour
- Full-time
- Hospital
- English
- Mid-level
- Health insurance
- Dental insurance
7d
Operations/Monitor Assoc III
Baystate Health —Springfield, MA
- $20.79 - $28.08 an hour
- Email
- Microsoft Word
- Hospital
- Computer literacy
9h
Administrative Assistant III – Cutaneous Oncology
Beth Israel Lahey Health —Boston, MA
- $21.63 - $29.11 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Surgery
Patient Service Coordinator III
The General Hospital Corporation —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Spanish
- Microsoft Outlook
- Hospital
- Opportunities for advancement
Quick Apply
3 Est Unit Secretary BWFH
Brigham and Women's Faulkner Hospital, Inc. —Boston, MA
- $18.44 - $27.39 an hour
- Full-time
- Hospital
- Inpatient
- Mid-level
- Opportunities for advancement
Quick Apply
4d
3 East Unit Secretary BWFH
Brigham and Women's Faulkner Hospital, Inc. —Boston, MA
- $18.44 - $27.39 an hour
- Part-time
- Hospital
- Inpatient
- Mid-level
- Opportunities for advancement
Quick Apply
4d
Clinic/Practice Assistant III
Massachusetts Eye and Ear Infirmary —Boston, MA
- $19.37 - $27.71 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Writing skills
- Mid-level
- Opportunities for advancement
Quick Apply
Medical Secretary III
MelroseWakefield Healthcare —Stoneham, MA
- $20.12 - $25.15 an hour
- Full-time
- Word processing
- Computer literacy
- Mid-level
Quick Apply
ASR III - Radiology/Nuclear Medicine
Boston Medical Center —Boston, MA
- $24.86 - $30.30 an hour
- Full-time
- Hospital
- Writing skills
- English
- Health insurance
- Dental insurance
3 East Certified Nursing Assistant BWFH
Brigham and Women's Faulkner Hospital, Inc. —Boston, MA
- $18.56 - $27.58 an hour
- 12 hour shift
- CPR Certification
- Surgery
- Hospital
- Opportunities for advancement
Quick Apply
1d

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Answer incoming patient telephone calls in a professional, compassionate, and efficient manner. This position is responsible for delivering exceptional customer…
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Patient Access Representative 32 HR 3:00pm-11:30pm

Beth Israel Lahey Health -
Beverly, MA

Apply Now

Job Details

Full-time
$20.50 - $27.59 an hour
7 days ago

Qualifications

Customer service
Patient demographics
High school diploma or GED

Full Job Description

Beverly, MA • Beth Israel Lahey Health • Full-time • Evening

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives.

Contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.

Job Description:

The Patient Access Rep contributes to the Hospital’s mission by welcoming and registering patients in an efficient and empathetic manner. This administrative/customer service staff position may be the first face of the organization when a patient visits and can have a dramatic impact on making individuals feel welcomed and ease their anxiety by starting their hospital visit professionally. In addition this position impacts patient safety and clinical care by ensuring the patient identifiers are correct and on reimbursement by collecting accurate insurance information and co-pays.

Registration:

1. Registers patients presenting for visits. Explains the registration process to patients and responds to patient questions.
2. Processes patient co-payments, co-insurance, deductibles and balances due. Safeguards cash, checks and receipts and reconciles cash drawer at end of each business day. Assists patients with Kiosk check-in as needed.
3. Completes the Medicare Secondary Payer Questionnaire for each patient and adjusts patient coverage based on results.
4. Instructs patients and obtains signatures on consent forms, financial forms and other documents required by the clinical department; distributes documents to patients; scans, processes and records receipt of all documents collected during registration encounter.
5. Counsels patients regarding non-covered services, obtaining signatures on Advance Notice Beneficiaries (ABNs), consents and waivers.
6. Monitors patient waiting area for a smooth, efficient registration flow. Advises patients of potential delays and takes steps to ensure a pleasant patient experience.
7. Completes registrations on inpatient units who may be missing information from their original registration
8. Responds to patient concerns and potential patient safety issues accordingly. Recognizes health conditions that are a possible risk to others and adheres to appropriate established procedures to help contain risk.
9. Assures a neat, orderly registration desk and patient waiting area, securing all confidential patient information.

Scheduling:

10. Initiates patient scheduling activities by prioritizing and accessing a variety of sources, including patient phone calls and digital messaging, orders, scheduled order work queues and MyChart.
11. Utilizes a variety of information sources to schedule, reschedule and cancel patient appointments. Information sources include online questionnaires, offline materials and subgroup searches.
12. Establishes working relationship with staff of assigned clinical departments. Understands and correctly applies unique clinical department scheduling protocols.
13. Remains current on scheduling protocols and applies judgment, or seeks management assistance, to ensure safe patient care when clinical department scheduling protocols do not meet patient needs.
14. Ensures all required key patient scheduling and registration information is captured and verified. Key information includes referring physician information, insurance coverage, demographics and contact information.
15. Identifies and communicates to Patient Access management issues that may impact the timeliness and accuracy of patient appointments and subsequent patient care.
16. Strictly follows confidentiality and equipment security and safeguarding guidelines when working in a remote setting. Maintains productivity, quality and accuracy levels and communicates regularly with the Supervisor and Manager.

Pre-Registration:

17. Efficiently registers patients, capturing and verifying all required information in order to identify the patient, contact the patient, and receive proper reimbursement for services on initial claim submission.
18. Ascertains, creates and assigns the guarantor for each patient, including personal/family relations, workers compensation insurance, third parties, behavioral health or others as required.
19. Identifies records and verifies patient insurance coverage using real time eligibility (RTE); reviews the insurer’s response to each verification request and takes appropriate action based on this response.
20. Applies the appropriate guarantor and insurance to each patient visit.
21. Communicates financial clearance status to patients. Advises patients of contract status, self-pay status and payment responsibility and schedules patients with Financial Counseling as needed.

Minimum Qualifications:

Education:
High school degree or equivalent

Licensure, Certification & Registration: None

Experience:
Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data.

Skills, Knowledge & Abilities:
Able to work successfully in a fast-paced, multi-task environment, where some independent decision making is necessary. Able to process electronic information and data accurately and efficiently.

Pay Range:

$20.50 – $27.59

The pay range listed for this position is the base hourly wage range the organization reasonably and in good faith expects to pay for this position at this time. Actual compensation is determined based on several factors, that may include seniority, education, training, relevant experience, relevant certifications, geography of work location, job responsibilities, or other applicable factors permissible by law. Compensation may exceed the base hourly rate depending on shift differentials, call pay, premium pay, overtime pay, and other additional pay practices, as applicable to the position and in accordance with the law.

As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

Job details

Employment: Full-time
Hours/Week: 32
Shift: Evening
Category: Patient Access
Pay Range: $20.50 - $27.59
FLSA: Non-Exempt
Req ID: JR99875

Apply Now

Refine Your Search

patient access representative iii jobs in massachusetts

Patient Access Representative 32 HR 3:00pm-11:30pm

Patient Experience Representative (3:00pm-11:30pm)

Ambulatory Services Representative III

Patient Access Coordinator I - 7:00am to 3:30pm Day shift part-time (ED)

Scheduling Coordinator III

Patient Services Coord. III

Ambulatory Services Representative III - Cancer Care

Surgical Scheduler II/III- ORL

Ambulatory Service Rep III

Operations/Monitor Assoc III

Administrative Assistant III – Cutaneous Oncology

Patient Service Coordinator III

3 Est Unit Secretary BWFH

3 East Unit Secretary BWFH

Clinic/Practice Assistant III

Medical Secretary III

ASR III - Radiology/Nuclear Medicine

3 East Certified Nursing Assistant BWFH

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As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) as a condition of employment.

More than 35,000 people working together. Nurses, doctors, technicians, therapists, researchers, teachers and more, making a difference in patients' lives. Your skill and compassion can make us even stronger.

Equal Opportunity Employer/Veterans/Disabled

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