Top 6872 Patient experience manager Jobs in Massachusetts

Patient Experience Project Manager
Boston Medical Center —Boston, MA
- $66,000 - $96,000 a year
- Full-time
- Microsoft Excel
- Computer literacy
- Research
- Health insurance
- Dental insurance
5d
Senior People Partner
Interra Health —Boston, MA
- $150,000 - $190,000 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Experience equivalent to degree accepted
- Paid parental leave
- Health savings account
Sr Manager, Reception and Operations
Servier —Boston, MA
- $145,000 - $166,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
Senior Alliance Manager
Guardant Health —Massachusetts
- $158,610 - $230,895 a year
- Email
- Hybrid work
- Background check
- 5 years
- Office
Lead Pharmacy Technician
South Shore Health —Weymouth, MA
- $26.89 - $36.19 an hour
- Full-time
- Hospital
- Mid-level
- High school diploma or GED
R&D Manager – Insulin Pump
Dyme Medical —Marlborough, MA
- $140,000 - $160,000 a year
- Full-time
- Bachelor's degree
- In-person
- Senior level
- Health insurance
- Dental insurance
Quick Apply
Hospice Clinical Manager
All Care —Lynn, MA
- $110,000 - $122,000 a year
- Full-time
- Background check
- Nursing
- Microsoft Excel
- 403(b) matching
- Health insurance
Quick Apply
CT Technologist with Sign on Bonus - New Enhanced Pay Rates Coming this Fall!
South Shore Health —Weymouth, MA
- $45.45 - $61.17 an hour
- Full-time
- Anatomy knowledge
- Surgery
- Inventory management
- Free parking
- Health insurance
Physical Therapist
Boost Home Healthcare - Framingham-Norwood —Southborough, MA
- $90 - $110 an hour
- PRN
- Management
- Doctoral degree
- Physical & Rehabilitation Medicine
- Profit sharing
- Opportunities for advancement
Quick Apply
Dental Practice Manager
Confidential —Brighton, MA
- $30 - $36 an hour
- Full-time
- Dental office
- HIPAA
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Dental Practice Manager
Confidential —Medford, MA
- $30 - $34 an hour
- Full-time
- Dental office
- Medical office experience
- HIPAA
- Health savings account
- Health insurance
Quick Apply
Pharmacist (part-time)
Pharmacy - Hyannis —Hyannis, MA
- $65 - $75 an hour
- Part-time
- CPR Certification
- BLS Certification
- Mid-level
Quick Apply
Hospice Admissions Nurse
All Care —Somerville, MA
- $105,300 - $113,100 a year
- Full-time
- RN License
- Mid-level
- Driver's License
- 403(b) matching
- Mileage reimbursement
Quick Apply
VNA Clinical Manager
All Care —Lynn, MA
- $110,000 - $120,000 a year
- Full-time
- Nursing
- Microsoft Excel
- Microsoft Outlook
- 403(b) matching
- Health insurance
Quick Apply
Hospice Registered Nurse (RN)
All Care —Newton, MA
- $50 - $55 an hour
- Full-time
- Nursing
- RN License
- Mid-level
- 403(b) matching
- Mileage reimbursement
Quick Apply
Travel ER RN
Domnovate —Springfield, MA
- Travel nursing
- RN License
- PALS Certification
- BLS Certification
Quick Apply
1d
Associate / Lead Dentist - $10k Sign-On Bonus
Tend —Cambridge, MA
- $175,000 - $425,000 a year
- Email
- CPR Certification
- Dental office
- Management
- Wellness program
- Commuter assistance
Quick Apply
Registered Nurse (RN) - Critical Care (CCU) - 36hrs/week, nights - 7pm-7:30am x3/week
South Shore Health —Weymouth, MA
- $38.20 - $77.39 an hour
- Full-time
- Nursing
- RN License
- PALS Certification
Unit Manager
Pine Knoll Nursing Center —Lexington, MA
- $55 - $58 an hour
- Full-time
- Nursing
- Skilled nursing facility
- RN License
- COVID-19 protective measures
- Health insurance
Quick Apply
8d
Clinical Imaging Manager
Shields Health —Brockton, MA
- $77,000 - $148,000 a year
- Full-time
- Management
- Mid-level
- Clinic
Quick Apply
10d

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patient experience manager jobs near massachusetts

Patient Experience Project Manager

Boston Medical Center -
Boston, MA

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Job Details

Full-time
$66,000 - $96,000 a year
5 days ago

Benefits

Health insurance
Dental insurance
Flexible spending account
Paid time off
Vision insurance
403(b)
Opportunities for advancement

Qualifications

Vendor relationship building
Computer operation
Microsoft Excel
Resource allocation (project management tasks)
Hospital project management
Administrative experience
Project management experience in healthcare
Desktop applications
Meeting facilitation
Managing projects
Productivity software
Cross-functional communication

Full Job Description

Patient Experience Project Manager

50539

771 Albany Street, Boston, Massachusetts

Full Time

POSITION SUMMARY:

The Patient Experience Project Manager will work with leadership and front line staff across BMC to facilitate, manage, and drive patient experience initiatives. This position requires excellent project management, organizational, and interpersonal skills, a high degree of resourcefulness, flexibility, and comfort facilitating group meetings and trainings. The Project Manager will have a passion for creating the best possible experiences for diverse patients and families, as well as clinicians and staff.

Position: Project Manager

Department: Patient Experience

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Responsible for coordination and project management of patient experience improvement initiatives.
Manages logistical and administrative aspects of initiatives.
Monitors inventories as related to patient experience initiatives, and takes measures to ensure adequate supplies.
Collaborates with leadership and staff to identify creative solutions to identified opportunities, support development of workflows, and otherwise support execution of improvement plans.
Creates and provides education and coaching support for leadership and care teams in relation to patient experience initiatives.
Audits and tracks project performance relative to goals.
Prepares reports on progress of work to keep leadership informed
Facilitates access to, creates, and disseminates patient experience quantitative and qualitative data reports.
Reviews patient experience scores with leadership to identify gaps and help set goals.
Supports process of promoting recognitions based on qualitative data.
Supports management of service alert processes, and any issues or complaints as they arise.
Helps to collaborate with patient experience vendors to ensure that we can fully leverage their offerings, and helps to review potential of any new vendors.
Helps to highlight patient experience initiatives through various channels, for example website, newsletters
Serves as a lead and role-model in fostering a culture of collaboration and hospitality.
Researches and remains up to date on patient experience best practices locally and nationally.
Mentors unit and department leaders, physicians, staff, and team members in establishing and hardwiring experience elevation, through project management support and promotion of best practice use.
Performs other duties as assigned.

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

EDUCATION:

Bachelor’s degree preferred, or demonstrated equivalent experience.

EXPERIENCE:

Two (2) to four (4) years’ of project management experience, with at least 2 years in the healthcare industry; experience with inpatient hospital setting and patient experience strongly preferred.
Demonstrated project coordination, project management, administrative, and organizational proficiency.

KNOWLEDGE AND SKILLS:

Candidate must be well-organized, resourceful, and highly capable of proactively identifying and addressing issues.
Ability to keep projects resourced, coordinated, and on track
Strong communication and interpersonal skills, with ability to collaborate effectively with diverse roles and form positive relationships.
Ability to multi-task in a busy environment
Knowledge of hospitality approaches and principles
Comfort with navigating hospital inpatient and ambulatory settings.
Ability to take initiative/be a self-starter, take ownership, and resolve issues.
Ability to work independently without close supervision.
Knowledge of computer operations and associated software applications required to accomplish job responsibilities (i.e. Microsoft Suite: Word, Excel, PowerPoint; capacity to learn report generation from vendor platforms)

Compensation Range:

$66,000.00- $96,000.00

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps” job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.

Apply Now

Refine Your Search

patient experience manager jobs in massachusetts

Patient Experience Project Manager

Senior People Partner

Sr Manager, Reception and Operations

Senior Alliance Manager

Lead Pharmacy Technician

R&D Manager – Insulin Pump

Hospice Clinical Manager

CT Technologist with Sign on Bonus - New Enhanced Pay Rates Coming this Fall!

Physical Therapist

Dental Practice Manager

Dental Practice Manager

Pharmacist (part-time)

Hospice Admissions Nurse

VNA Clinical Manager

Hospice Registered Nurse (RN)

Travel ER RN

Associate / Lead Dentist - $10k Sign-On Bonus

Registered Nurse (RN) - Critical Care (CCU) - 36hrs/week, nights - 7pm-7:30am x3/week

Unit Manager

Clinical Imaging Manager

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