Application Support Analyst
The Panther Group Inc —Boston, MA
- $50.00 - $53.60 an hour
- Contract
- Mid-level
- 3 years
- Organizational skills
Quick Apply
1d
Prior Authorization Specialist
Mass General Brigham Incorporated —Somerville, MA
- $28.30 an hour
- Full-time
- Remote
- HIPAA
- High school diploma or GED
- Organizational skills
- Opportunities for advancement
Quick Apply
1d
Health Policy Analyst, Provider Finance Pricing Team
Center For Health Information And Analysis —Boston, MA
- $62,782.98 - $122,918.64 a year
- Full-time
- Mid-level
- Office
- Finance
Quick Apply
Junior Research Data Analyst Health Law Policy & Management
Boston University —Boston, MA
- Writing skills
- Research
- Entry level
1d
Government Affairs Analyst
Point32Health —Canton, MA
- $72,521.60 - $108,782.40 a year
- Full-time
- Microsoft Word
- 5 years
- Mid-level
- Disability insurance
- Health insurance
8d
Data and Impact Analyst
HopeWell Inc. —Dedham, MA
- $68,000 - $90,000 a year
- Hybrid work
- Mid-level
- Office
- Microsoft Office
Quick Apply
Government Affairs Policy Advisor
Mass General Brigham Health Plan Holding Company, Inc. —Somerville, MA
- $63,648 - $115,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Master's degree
- Health insurance
- Opportunities for advancement
Quick Apply
2d
Institutional Research Analyst II - Assessment and Institutional Effectiveness
Clark University —Worcester, MA
- $71,600 - $90,750 a year
- Full-time
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
14d
Analyst (Newton Sept 2027)
Health Advances —Newton, MA
- $85,000 a year
- Full-time
- Hybrid work
- US work authorization
- Fair chance
- Communication skills
- Paid holidays
- Disability insurance
Clinical Data Analyst II
Deephealth —Somerville, MA
- $94,000 - $115,000 a year
- Full-time
- Remote
- Bachelor of Science
- HIPAA
- 3 years
Sustainability Analyst (Hybrid - Acton, MA)
Insulet Corporation —Acton, MA
- $68,500 - $102,700 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Research
- Office
- Health insurance
- Dental insurance
Associate GRC Analyst
KAYAK —Cambridge, MA
- $85,000 - $95,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Paid parental leave
- Paid holidays
Quick Apply
Energy and Environment Analyst
Stockholm Environment Institute - U.S. —Somerville, MA
- $56,700 - $74,600 a year
- Full-time
- Hybrid work
- Computer Science
- Customer service
- English
- Paid parental leave
- Health insurance
Quick Apply
Team Lead, Prior Authorizations
Mass General Brigham Incorporated —Somerville, MA
- $25.50 - $36.49 an hour
- Full-time
- Remote
- HIPAA
- 3 years
- High school diploma or GED
- Opportunities for advancement
Quick Apply
1d
Program Analyst (Law, Business & the US-EU Economy)
The Mentor Group —Boston, MA
- $65,000 - $70,000 a year
- Full-time
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Benefits Analyst
Boston Medical Center —Boston, MA
- $78,000 - $113,000 a year
- Full-time
- Hospital
- Writing skills
- Mid-level
- Health insurance
- Dental insurance
Applications Analyst
Merrimack Health —Lawrence, MA
- $31.32 - $46.98 an hour
- Full-time
- 5 years
- System design
- Mid-level
- Free parking
- Paid time off
Analyst/Medical Writer
Costello Medical —Boston, MA
- $71,000 - $76,500 a year
- Online Application
- Hybrid work
- Microsoft Excel
- No experience needed
- English
- Health insurance
- Dental insurance
Quick Apply
Grants Administrator I Fully Remote
The Brigham and Women's Hospital, Inc. —Boston, MA
- $34.00 - $92,570.40 a year
- Full-time
- Remote
- Finance
- Databases
- Organizational skills
- Opportunities for advancement
Quick Apply
1d
Analyst, Compliance
Viridian Therapeutics, Inc. —Waltham, MA
- $82,000 - $100,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Office
- Paid parental leave
- AD&D insurance
Quick Apply

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policy analyst jobs near massachusetts

Application Support Analyst

The Panther Group Inc -
Boston, MA

Quick Apply

Job Details

Contract
$50.00 - $53.60 an hour
1 day ago

Qualifications

Optimizing workflow processes
SFTP
Operational analysis
Software engineering
Network troubleshooting
Confidential information handling
Email customer support
Technical support via phone
Application systems
Responding to infrastructure failures
Phone communication
Enterprise software
IT system monitoring
Incident management software
Mid-level
Incident Escalation
Software administration
Compliance with security regulations
Technology security practices
3 years
Microservices
OOP
Change management for system development
Task prioritization
Distributed systems
Remote access software
Software documentation
Organizational skills
ServiceNow
Remote desktop tools

Full Job Description

Application Support Analyst

The Application Support Analyst will provide Tier 2 IT support for a variety of custom-developed and commercial/SaaS applications. This position is responsible for resolving escalated incidents and service requests, supporting application administration, troubleshooting technical issues, and providing a high level of customer service.

The successful candidate will have strong technical knowledge and experience supporting applications in an IT operations environment. The role requires creative problem-solving, hands-on troubleshooting, and the ability to communicate effectively with technical teams and end users.

Support will be provided through multiple communication channels, including phone, chat, and email. The Analyst will also analyze existing systems, identify opportunities for improvement, and make proactive recommendations for alternative solutions or process enhancements.

The Analyst will use IT service management (ITSM) tools to review incidents, service requests, and change management activities and assist with assessing the scope and impact of system outages.

Responsibilities

Application Support

Resolve escalated application support tickets in a timely manner while providing a high level of customer service.
Escalate issues to appropriate technical teams when additional expertise is required.
Work directly with end users to evaluate and resolve technical problems using available tools, including remote access and endpoint management technologies.
Document end-user interactions, including inquiries, complaints, troubleshooting steps, and actions taken.
Maintain the assigned ticket queue in accordance with service-level agreements (SLAs).
Provide timely status updates to end users and stakeholders.
Help maintain technical documentation for supported applications and ensure documentation meets established standards.
Assist with application administration and operational support activities.

Application Monitoring & Process Improvement

Evaluate existing applications, software, and user requirements to analyze, design, recommend, and implement system improvements.
Respond to application monitoring alerts involving system outages, degraded performance, or service interruptions.
Assist with the administration and improvement of application performance monitoring and alerting solutions.
Analyze incident and support data to identify recurring issues, trends, and opportunities for process improvement.
Participate in application-related projects, upgrades, implementations, and other operational initiatives.

Security & Compliance

Follow established information security policies, procedures, and technical controls.
Adhere to organizational quality standards, operational procedures, and applicable regulatory requirements.
Protect sensitive information and maintain appropriate security practices when supporting applications and users.

Additional Responsibilities

Support special projects and ongoing initiatives as assigned.
Assume additional duties and responsibilities as needed to support the overall IT operations function.

Qualifications

3–5 years or more of relevant experience supporting or developing applications.
Experience supporting managed file transfer (MFT) or SFTP solutions.
Familiarity with configuring, monitoring, troubleshooting, and supporting automated file transfers.
Advanced troubleshooting skills across applications, networks, endpoints, and related technologies.
Ability to interact professionally and effectively with end users, technical teams, vendors, and other stakeholders.
Excellent verbal, written, interpersonal, and technical documentation skills.
Strong customer-service orientation and commitment to resolving issues effectively.
Ability to work collaboratively as part of a team while also working independently.
High level of professionalism and attention to quality.
Strong attention to detail with the ability to manage competing priorities and reprioritize tasks as business needs change.
Ability and willingness to participate in scheduled 24x7 on-call support.

Desired Qualifications

Familiarity with ITSM platforms such as ServiceNow.
Experience with application monitoring, alerting, and performance management tools.
Understanding of object-oriented design and software development.
Experience supporting traditional monolithic, distributed, and microservice-based applications.
Familiarity with cloud technologies, particularly AWS.
Exposure to AWS services such as EKS and Lambda.
Understanding of technologies commonly used within enterprise IT operations.
Knowledge of software development lifecycles (SDLC).
Strong aptitude for learning and adapting to new technologies.
Demonstrated interest in driving process improvement and operational efficiency.

Qualifications Acquired on the Job

Knowledge of organization-specific applications, systems, and business processes.
Knowledge of applicable organizational policies and procedures.
Knowledge of applicable procurement and regulatory requirements.
Knowledge of enterprise IT security, technology, and operational policies and procedures.

Minimum Requirements

Applicants must have at least three (3) years of full-time experience supporting applications, preferably in an IT service desk, application support, or IT operations environment, or experience developing applications using a relevant technology platform.

Pay $50 - $53.60 / hour depending on experience

#INDIT

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Refine Your Search

policy analyst jobs in massachusetts

Application Support Analyst

Prior Authorization Specialist

Health Policy Analyst, Provider Finance Pricing Team

Junior Research Data Analyst Health Law Policy & Management

Government Affairs Analyst

Data and Impact Analyst

Government Affairs Policy Advisor

Institutional Research Analyst II - Assessment and Institutional Effectiveness

Analyst (Newton Sept 2027)

Clinical Data Analyst II

Sustainability Analyst (Hybrid - Acton, MA)

Associate GRC Analyst

Energy and Environment Analyst

Team Lead, Prior Authorizations

Program Analyst (Law, Business & the US-EU Economy)

Benefits Analyst

Applications Analyst

Analyst/Medical Writer

Grants Administrator I Fully Remote

Analyst, Compliance

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