Top 7480 Program support manager Jobs in Massachusetts

Training, Quality and Operations Manager
Walker, Inc. —Needham, MA
- $72,000 - $90,000 a year
- Full-time
- Bilingual
- Background check
- LMFT
- Health savings account
- Health insurance
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10d
Health Equity Program Manager
Beth Israel Lahey Health —Charlestown, MA
- $79,997 - $119,995 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
Care Operations Manager
Abby Care —Boston, MA
- $110,000 - $155,000 a year
- Full-time
- Hybrid work
- Background check
- HIPAA
- Office
- Commuter assistance
- Paid parental leave
Program Manager, Customer Experience (WOW Programs)
Chewy —Boston, MA
- $86,500 - $138,500 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Health insurance
9d
Program Manager, Operations
Xometry —Boston, MA
- $103,000 - $134,000 a year
- Hybrid work
- 5 years
- Engineering
- ERP systems
- Disability insurance
- Health insurance
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New Initiatives Program Manager, Revenue Cycle Operations
Mass General Brigham Incorporated —Somerville, MA
- $79,560.00 - $115,720.80 a year
- Full-time
- Remote
- Research
- Mid-level
- 3 years
- Opportunities for advancement
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10d
Program Manager – Per-diem
Beth Israel Lahey Health —Boston, MA
- $33.66 - $48.08 an hour
- Call employer
- Microsoft Outlook
- Hospital
- Mid-level
Project Manager
Ocean Spray Cranberries, Inc. —Middleboro, MA
- $116,300 - $145,400 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Office
- Master's degree
- Health savings account
- Paid holidays
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10d
Compliance Reporting Program Manager
Cohere Health —Boston, MA
- $110,000 - $125,000 a year
- Remote
- 8 years
- SQL
- Analysis skills
- Paid parental leave
- Health savings account
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Creative Trafficker/Project Manager
Mass General Brigham Incorporated —Somerville, MA
- $79,560.00 - $115,720.80 a year
- Full-time
- Remote
- 5 years
- Bachelor's degree
- Continuous improvement
- Opportunities for advancement
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9d
Attorney Support Manager
Latham & Watkins LLP —Boston, MA
- $140,000 - $160,000 a year
- Full-time
- Customer service
- 5 years
- High school diploma or GED
- Paid holidays
- Disability insurance
Customer Success Programs Manager
Anthropic —Boston, MA
- $265,000 - $320,000 a year
- Hybrid work
- Office
- SQL
- Bachelor's degree
- Parental leave
- Flexible schedule
Business Operations Lead
Prelim —Boston, MA
- $170,000 - $180,000 a year
- Full-time
- Remote
- 3 years
- Senior level
- Communication skills
- Dental insurance
- 401(k)
10d
Implementation Manager
Shields Health Solutions —Boston, MA
- $105,000 - $130,000 a year
- Remote
- Microsoft Outlook
- Up to 50% travel
- Mid-level
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Program Manager, Provider Services
Interwell Health —Boston, MA
- Up to 50% travel
- Mid-level
- Bachelor's degree
Program Manager, Operations Excellence
AbbVie —Worcester, MA
- $109,500 - $208,500 a year
- Full-time
- Hybrid work
- 6 years
- Management
- Analysis skills
- Paid holidays
- Health insurance
Compliance Program Manager (Operations and Investigations)
Philips —Cambridge, MA
- $125,000 - $198,000 a year
- Full-time
- Microsoft Access
- 5 years
- Office
- Health savings account
- Employee stock purchase plan
6d
Program & Project Management Associate Manager
Logic —Boston, MA
- $148,000 a year
- Full-time
- Computer Science
- Marketing
- 5 years
Program Manager III, Network Quality
Dana-Farber Cancer Institute —Foxborough, MA
- $108,280 - $118,915 a year
- Full-time
- 7 years
- Research
- Analysis skills
7d
Area Manager
The Brigham and Women's Hospital, Inc. —Boston, MA
- $70,990.40 - $103,230.40 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Opportunities for advancement
Quick Apply
8d

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program support manager jobs near massachusetts

Training, Quality and Operations Manager

Walker, Inc. -
Needham, MA

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Job Details

Full-time
$72,000 - $90,000 a year
10 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Employee assistance program
Vision insurance
Referral program
Pet insurance

Qualifications

Computer operation
Teamwork
Customer service
Master's degree
Behavioral health

Full Job Description

About Walker

Since 1961, Walker Therapeutic & Educational Programs has been a trusted partner for children, youth, and families, navigating some of life’s most difficult challenges. Based in Needham, our mission is to nurture hope, build strengths, and develop lifelong skills in partnership with the children, youth, families, and communities we serve. We provide comprehensive, trauma-informed residential, educational, and clinical services to children and youth with complex social-emotional, behavioral, and learning needs, while supporting their families every step of the way. Through three specialized divisions—Residential & Educational Programs, Behavioral Health & Community-Based Services, and Walker Solutions—we deliver relationship-based care and capacity-building that makes a lasting difference. Today, we serve children, youth, and families from more than 150 communities across Massachusetts.

Make a Difference Every Day—and Gain Skills You Can Use for Life

The Training, Quality, & Operations Manager supports the consistency, quality, and day-to-day functioning of programs across the Behavioral Health Division. This role works in close partnership with Program Directors to strengthen training practices, support quality and compliance systems, and address operational needs across WCC, ECMHC, and TASP.

The Manager serves as a connector across programs, helping to implement standardized processes, identify areas for improvement, and provide hands-on support when programs are navigating transitions, growth, or increased demands. This is a collaborative, support-oriented role designed to enhance program stability and effectiveness while building internal capacity.

Essential Functions

Quality Assurance & Continuous Improvement

Support implementation and ongoing use of quality assurance and improvement processes across programs
Assist Program Directors in maintaining consistent quality monitoring practices, tools, and documentation standards
Support completion of utilization review and preparation for audits, monitoring reviews, and site visits

Training & Workforce Development

Help coordinate and support onboarding and training efforts across programs
Assist with development and maintenance of training materials and resources
Support implementation of clinical models, evidence-based practices, and consultation approaches
Partner with internal training and performance improvement teams as needed

Compliance & Regulatory Support

Support programs in maintaining compliance with licensure, accreditation, and contract requirements
Assist with organizing materials and processes during high-demand compliance periods

Operations & Systems Support

Assist with cross-program problem-solving related to workflows, service delivery, and staffing patterns
Support use and consistency of electronic health records and related workflows
Help maintain data accuracy and support use of data for program improvement
Provide short-term operational or supervisory support during staff transitions, vacancies, or leave coverage

Financial & Operational Support

Partner with Program Directors and billing/finance staff to support documentation and billing practices
Help identify workflow inefficiencies
Support collection and review of program feedback (staff, families, partners)

Collaboration & Communication

Work collaboratively with Program Directors while respecting program-level leadership and decision-making
Participate in division meetings and contribute to discussions on operations, quality, and capacity

Agency Responsibilities

Attend supervision, staff meetings, and required trainings
Follow all agency policies and procedures
Represent the organization in a professional manner
Participate in agency initiatives and committees as appropriate
All other duties as assigned

Skills and Abilities

· Must have the ability to access different community locations for meetings and sessions which may include. Walker sites and community-based locations.

· Strong computer skills.

· Excellent oral and written communication skills.

· Strong customer service skills

· Ability to meet deadlines and follow through with multiple projects simultaneously.

· Ability to respond to and follow through with requests professionally.

· Must be able to sit at workstation for prolonged periods of time, consistent with OSHA requirements.

· Ability to lift, pull, or push up to 10 lbs.

Schedule:

· Monday – Friday, 40 hours/week

· Flexible hours based on program and operational needs

· Remote work is available for some portion of time with manager approval, based on program and operational needs

Qualifications

Education and Certifications

Required:

· Master’s degree in behavioral health, or related field

Preferred:

· Independent clinical licensure (LICSW, LMHC, or LMFT in Massachusetts) with ability to provide clinical supervision toward licensure

Experience

Required:

· 3-5 years of previous experience in similar role

· Experience supporting program operations, training, quality, or compliance activities

· Strong organizational, communication, and problem-solving skills

Preferred:

· 5 years of previous experience in similar role

· Experience in community-based behavioral health settings

· Familiarity with EHR systems, quality improvement processes, and regulatory standards

· 2–3+ years of management or supervisory experience in behavioral health or human services

· Demonstrated experience in quality assurance, compliance, program operations, or systems improvement

· Proven ability to lead cross-program initiatives during periods of change or operational strain

Other Requirements:

· Successfully complete all background check suitability requirements

· Must have reliable transportation with ability to travel to different locations

· Ability to meet deadlines and follow through with multiple projects simultaneously.

· Ability to respond to and follow through with requests professionally.

· Bilingual capabilities are preferred, but not required

Supervision:

Supervisor: Vice President of Behavioral Health

Supervises: No ongoing direct reports but may provide short-term supervision or team support during coverage needs, transitions, or vacancies.

Equal Opportunity Statement

Walker is an equal opportunity employer and does not discriminate based upon an individual's race, color, religion, national origin, sex, age, marital status, sexual orientation, genetic information, disability, veteran status, pregnancy, national guard or reserve unit obligations, participation in discrimination complaint-related activities, or membership in any category protected by federal or state law.

Pay: $72,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Pet insurance
Referral program
Tuition reimbursement
Vision insurance

Education:

Master's (Required)

Work Location: In person

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Refine Your Search

program support manager jobs in massachusetts

Training, Quality and Operations Manager

Health Equity Program Manager

Care Operations Manager

Program Manager, Customer Experience (WOW Programs)

Program Manager, Operations

New Initiatives Program Manager, Revenue Cycle Operations

Program Manager – Per-diem

Project Manager

Compliance Reporting Program Manager

Creative Trafficker/Project Manager

Attorney Support Manager

Customer Success Programs Manager

Business Operations Lead

Implementation Manager

Program Manager, Provider Services

Program Manager, Operations Excellence

Compliance Program Manager (Operations and Investigations)

Program & Project Management Associate Manager

Program Manager III, Network Quality

Area Manager

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