Top 145 Reservation agent Jobs in Massachusetts

Experience Planner - On Site
Miraval Berkshires —Lenox, MA
- From $20 an hour
- Weekends as needed
- Background check
- Sales
- Mid-level
- Health savings account
- Health insurance
Quick Apply
7d
Reservations Agent (Seasonal 2026)
Wequassett Resort & Golf Club —Harwich, MA
- $20 - $23 an hour
- Seasonal
- Communication skills
- Entry level
- Resort
Quick Apply
Rental Service Agent
Indie Campers —Boston, MA
- $18 - $19 an hour
- Weekends as needed
- Driver's License
- US work authorization
- Communication skills
- Health insurance
- Paid time off
Quick Apply
7d
Reservations Agent - Hotel Commonwealth
Sage Hospitality —Boston, MA
- $31 an hour
- Weekends as needed
- Computer literacy
- No experience needed
- English
- Commuter assistance
- Health insurance
11d
Reception Agent
The Atlas Hotel —Boston, MA
- $28 - $31 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Dental insurance
- Vision insurance
Quick Apply
Reception Agent, Part Time
The Atlas Hotel —Boston, MA
- $28 - $31 an hour
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Reservations and Communications Agent
Four Seasons —Boston, MA
- $32.83 an hour
- Weekends as needed
- Writing skills
- English
- Residential
- Health insurance
- Dental insurance
6d
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Guest Services Agent
Studio Allston Hotel —Boston, MA
- $22.15 an hour
- Full-time
- Computer literacy
- Hotel
- High school diploma or GED
Front Desk Agent - Courtyard Copley Square
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Reservations Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- Computer skills
Quick Apply
Government Travel Consultant
ADTRAV Travel Management —Boston, MA
- $24 - $25 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
1h
Front Desk Agent
FAIRMONT —Boston, MA
- From $26.98 a week
- Weekends as needed
- Microsoft Excel
- Hotel
- US work authorization
- Paid time off
Quick Apply
Front Desk Agent - Cambria Hotel South Boston
Meyer Jabara Hotels —Boston, MA
- Full-time
- Hotel
- Accounting
- Entry level
Quick Apply
Reservations Agent
White Elephant Resorts —Nantucket, MA
- 8 hour shift
- Sales
- Communication skills
- Entry level
- Dental insurance
- 401(k)
Quick Apply
RI Burlington- Front Desk Agent
The Residence Inn by Marriot - Boston Burlington —Burlington, MA
- Full-time
- Hotel
- Organizational skills
- Communication skills
Hotel Front Desk Agent
The Residence Inn - Burlington Boston —Burlington, MA
- $19 an hour
- Part-time
- Hotel
- US work authorization
- Organizational skills
- Health insurance
- Dental insurance
Quick Apply
12d
Guest Service Agent
AC Hotel Boston Cambridge —Cambridge, MA
- $20 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
12d

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reservation agent jobs near massachusetts

Experience Planner - On Site

Miraval Berkshires -
Lenox, MA

Quick Apply

Job Details

Full-time
From $20 an hour
7 days ago

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Flexible schedule
Life insurance
Referral program
Retirement plan

Qualifications

Customer communication
Interpersonal skills
Sales
Global distribution systems (GDS)
High school diploma or GED
Corporate training teaching experience
High-end sales
Property management systems (PMS)
Hospitality online booking platforms
Professional development training

Full Job Description

Job Overview

Miraval is seeking an Experience Planner to join our Front Office team. As an Experience Planner, you are responsible for overseeing the Experience Planning once guests are on property, developing relationships with clients and offering helpful suggestions and solutions to experience planning needs. The purpose of this position is to optimize spa and programs bookings and assist guest relations when needed, providing superior customer engagement with a thoughtful approach to sales. In the lead position of this role, you will also be accountable to overseeing guest’s needs; ensuring their requests are followed through on that are fielded by self and other experience planners on-site.

Responsibilities

Make authentic connections with Miraval guests.
Review Daily Manifest, highlighting guests who have not done any pre-planning. Ensuring you touch those guests while onsite and offer expertise in planning their stay.
In addition, review all guest’s itineraries who are arriving to ensure services do indeed meet their documented goal. If needed, connect with them once on site as well.
To handle all email in boxes assigned to the reservations team and communicate with good verbal communication skills to guests via email.
To be proficient in all activities and services of Miraval and to personally experience some of the offerings to be able to describe the Miraval guest experience with firsthand knowledge.
To attend all training classes of Miraval information to stay current on all aspects of Miraval procedures, services and offerings.
Manage the waitlist daily to ensure any opportunity for a guest is completed in a timely manner.
Review the daily openings of spa and activities and maximize exposure to those opportunities but thoughtfully suggesting them to guests when meets their goal.
Complete daily and weekly reports as assigned.
Provide helpful and cooperative communication between sales, catering, front office and accounting on a regular basis and all departments as needed.
Be of assistance to Culinary, Programs and Spa when needing a program or service highlighted.
Other duties and responsibilities as assigned
Experience Planners will work on completing their monthly personal revenue goal by answering Experience Planner emails and ensure they are not missing opportunities on-site as well.
Work as directed on projects.
The above does reflect that of their home property, however since Reservations does operate as a collective at team – at times they may be asked to assist with the above tasks at their sister properties.

Qualifications

Minimum of 2 years of high-end sales and customer service experiences, sales/customers service and/or hospitality environment.
Advanced technology proficiency with thorough working knowledge of GDS, reservations software and booking systems (Resort Suite preferred)
Exceptional verbal and written communication skills with ability to skillfully articulate resort information to guests and new agents.
Previous experience in development and delivery of training information.
Exceptional time management, detail and organizational skills.
Must be a strong compassionate leader with a self-sacrificing personality.
Professional demeanor with exceptional verbal, written and electronic communication skills.
Must be completely flexible and be able to work weekdays, weekends, mid shifts, nights and holidays.

Miraval is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the wellness industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

We thank you for your interest. Be well.

Miraval Berkshires offers:

· World class resort

· Awarded Fortune’s 100 best companies to work for

· Unlimited use of our fitness center, yoga classes, golf, and lectures

· Competitive pay

· Positions with incentive & bonus packages

· $1,000 reimbursement for tuition and wellness

· Employee discounts on all spa services and programming

· Discounted and comped rates at Hyatt Hotels

· Positions with flexible schedules

Hyatt is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

Pay: From $20.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Retirement plan
Tuition reimbursement
Vision insurance

Education:

High school or equivalent (Preferred)

Experience:

Sales/Customer Service: 2 years (Required)

Location:

Lenox, MA 01240 (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

reservation agent jobs in massachusetts

Experience Planner - On Site

Reservations Agent (Seasonal 2026)

Rental Service Agent

Reservations Agent - Hotel Commonwealth

Reception Agent

Overnight Front Desk Agent

Reception Agent, Part Time

Reservations and Communications Agent

Guest Service Agent

Front Desk Agent

Guest Services Agent

Front Desk Agent - Courtyard Copley Square

Reservations Agent

Government Travel Consultant

Front Desk Agent

Front Desk Agent - Cambria Hotel South Boston

Reservations Agent

RI Burlington- Front Desk Agent

Hotel Front Desk Agent

Guest Service Agent

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