Top 156 Reservation agent Jobs in Massachusetts

Reservations Agent
The Langham Boston —Boston, MA
- $34.20 - $34.50 an hour
- Full-time
- Inventory management
- Computer literacy
- English
- Health insurance
- Tuition reimbursement
Quick Apply
Front Desk Agent
Sage Hospitality —Boston, MA
- $33.00 - $33.50 an hour
- Full-time
- English
- Hotel
- High school diploma or GED
- Commuter assistance
- Health insurance
17h
Overnight Front Desk Agent
RAFFLES —Boston, MA
- $28.80 - $32.00 an hour
- Weekends as needed
- Ability to stand for extended periods
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Guest Service Ambassador
The Newbury Boston —Boston, MA
- $28.22 - $33.20 an hour
- Full-time
- Hotel
- High school diploma or GED
- Computer skills
10d
FCM - Corporate Travel Consultant
FCM —Woburn, MA
- $28.85 an hour
- 8 hour shift
- Mid-level
- Office
- Quality control
- Paid training
- Wellness program
Reservations Agent
The Colonnade Hotel —Boston, MA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- Computer skills
Quick Apply
Passenger Service Agent
Alliance Ground International —Boston, MA
- Full-time
- 18 years or older
- Basic math
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Guest Service Agent
Kimpton Hotels & Restaurants —Cambridge, MA
- $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
RI Burlington- Front Desk Agent
The Residence Inn by Marriot - Boston Burlington —Burlington, MA
- Full-time
- Hotel
- Organizational skills
- Communication skills
Assistant Manager – Call Center 6PM-3AM
Encore Boston Harbor —Everett, MA
- $61,000 - $66,000 a year
- Full-time
- Computer literacy
- Basic math
- English
Quick Apply
Guest Service Agent
Wyndham Boston Beacon Hill —Boston, MA
- $25 - $27 an hour
- Full-time
- Hotel
- High school diploma or GED
- Communication skills
- Health insurance
- Paid time off
Quick Apply
3d
Guest Services Supv
Hilton Boston Back Bay —Boston, MA
- $34.20 an hour
- Full-time
- Merchandising
- Mid-level
- Hotel
Westin Boston Seaport District - Front Desk Agent
Aimbridge Hospitality —Boston, MA
- $24.45 - $26.45 an hour
- Full-time
- Hotel
- High school diploma or GED
- Children
- AD&D insurance
- Disability insurance
Customer Service Agent
Hyannis Air Service Inc —Boston, MA
- $18 an hour
- Weekends as needed
- 18 years or older
- Experience working with individuals with disabilities
- Computer literacy
Quick Apply
Guest Service Agent
The Envoy Hotel —Boston, MA
- From $24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
2d
Passenger Service Agent
dnata —Boston, MA
- $21.50 an hour
- Part-time
- Ability to walk for extended periods
- Computer literacy
- High school diploma or GED
Quick Apply
Front Desk Agent
Apex Concierge Services Inc —Boston, MA
- $21 - $23 an hour
- Part-time
- Computer literacy
- Residential
- High school diploma or GED
- Paid holidays
- Paid time off
Quick Apply
Claim Experience Professional - Hybrid
Arbella Insurance Group —Quincy, MA
- $24 - $25 an hour
- Full-time
- Hybrid work
- Research
- Mid-level
- Communication skills
- Tuition reimbursement
- Work from home
Special Projects Fellow
City of Boston —Boston, MA
- $25 an hour
- Weekends as needed
- Bilingual
- Mid-level
- Driver's License
14d
Assistant Front Office Manager
The Langham Boston —Boston, MA
- $78,000 - $84,000 a year
- Weekends as needed
- CPR Certification
- Sales
- Mid-level
- Health insurance
- Tuition reimbursement
Quick Apply

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reservation agent jobs near massachusetts

Reservations Agent

The Langham Boston -
Boston, MA

Quick Apply

Job Details

Full-time
$34.20 - $34.50 an hour

Benefits

Health insurance
Tuition reimbursement
401(k) matching
Referral program

Qualifications

Computer operation
Email customer support
Computer literacy
Greeting customers
Employee relationship building
English
Conflict management
Computer skills
Video conferences (communication methods)
Phone call management

Full Job Description

Perks

Public Transportation Subsidy, 401k Match, Tuition Reimbursement, Medical Benefits, Referral Incentive Program, and more.

About Langham Hospitality Group

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us. With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.

PRIMARY OBJECTIVE OF POSITION:

The Reservations Agent is responsible for creating exceptional guest experiences through professional, personalized, and efficient reservation services. This role converts inquiries into confirmed reservations while maximizing revenue opportunities through effective selling techniques, strong knowledge of hotel offerings, and accurate management of guest preferences. The Reservations Agent serves as a key ambassador of The Langham Boston brand by anticipating guest needs, providing luxury-level communication, elevating the guest booking experience, and ensuring every reservation interaction reflects the highest standards of service.'

RESPONSIBILITIES AND JOB DUTIES:

Answer all inquiries in a timely manner with focus on converting into a reservation, while following company service standards.
Maximize sales through upselling and having complete knowledge of the hotel to assist and anticipate guests’ needs.
Respond to both internal and external reservation inquiries within 24 hours.
Ensure accuracy of room reservations and requests, general inquiries, maintaining group blocks and VIP reservations.
Maintain accurate files, reports and SOPs.
Know, understand and communicate applicable deposit, guarantee and cancellation policies as requested.
Complete daily checklist and ensure tasks are completed efficiently and accurately, and assist team as needed.
Support Reservations Manager in day to day operation of department, monitor inventory and alert Manager of any urgent demand trends.
Collaborate with various departments to ensure flawless execution and participate in solving problems with other departments.
Recommend room upgrades, packages, and hotel experiences.
Identify revenue opportunities while maintaining guest satisfaction.
Identify opportunities for reservation upsells.
Respond professionally through telephone, email, and all digital channels and takes ownership of guest requests until fully resolved.
Works closely with Front Office, Housekeeping, Sales, Engineering and Guest Relations .
Ensures all departments receive accurate reservations information to enhance seamless guest experience.

PHYSICAL DEMANDS:

Digital dexterity, e.g. using computer keyboard, computer/software applications
Stand, sit, reach, grasp, lift/carry, walk, climb, kneel, squat, bend, push/pull.

SPECIAL SKILLS REQUIRED:

Sets high personal performance standards with strong performance record and ability to work in a fast paced environment.
Excellent communication skills in both written and spoken English. Communicates openly and clearly, develops positive working relationships at all levels and manages conflict effectively.
Presents powerful arguments which persuade others. Motivate and inspires others to perform.
Adapts quickly and positively to new situations and continue to be productive in changing circumstances.
Ability to use and create written (verbal/visual) sources of information, e.g. read reports, procedural documentation, and reference materials.
Make decisions requiring limited judgment, e.g. task sequencing, filing, and tracking email.
Perform activities requiring sustained concentration, e.g. training, designing, and planning work.
Use non-verbal/visual sources of information, e.g. reference graphs, tables.
Use electronic and oral communication to perform work, e.g. answer telephone, greet visitors, and conduct in person and virtual meetings, client entertaining and domestic and international travel.
Prompt and systematic decision making skills and, prioritizing workload.
Good interpersonal and presentation skills for working with third party partners and the internal marketing with an executive team.
Due to the cyclical nature of sales, work schedule may vary to reflect the business needs of the hotel/clients.

EDUCATION/ EXPERIENCE /LICENSES OR CERTIFICATES / REQUIRED:

2-year degree minimum and hotel experience preferred.
Luxury hotel, Front Office, Reservations, Call Center, or Sales experience preferred.
PMS and reservations experience preferred.
Strong computer proficiency required.

PAY RANGE:

$34.20 - $34.50 per hour

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Refine Your Search

reservation agent jobs in massachusetts

Reservations Agent

Front Desk Agent

Overnight Front Desk Agent

Guest Service Ambassador

FCM - Corporate Travel Consultant

Reservations Agent

Passenger Service Agent

Guest Service Agent

RI Burlington- Front Desk Agent

Assistant Manager – Call Center 6PM-3AM

Guest Service Agent

Guest Services Supv

Westin Boston Seaport District - Front Desk Agent

Customer Service Agent

Guest Service Agent

Passenger Service Agent

Front Desk Agent

Claim Experience Professional - Hybrid

Special Projects Fellow

Assistant Front Office Manager

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