**Senior Service Dispatcher / Coordinator – Commercial Service
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Beacon Mechanical Services is hiring an experienced Senior Service Dispatcher / Operations Coordinator in Stoughton, MA to support the daily coordination and execution of our growing commercial service operation.
This is a highly active operational role supporting multiple service divisions, including Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety. Each division typically operates 3–4 field crews, creating a dynamic service environment with multiple jobs, technicians, customer requests, and changing priorities moving simultaneously throughout the day.
The Senior Service Dispatcher / Operations Coordinator serves as the central connection between our field technicians, customers, vendors, division managers, and internal operations team.
The ideal candidate has substantial experience in service dispatching or field-service coordination and is comfortable independently managing a busy service board, proactively following up with technicians, communicating with customers, and keeping work moving from initial request through completion.
This position is well suited for someone who enjoys a fast-moving environment, takes pride in staying ahead of open items, and naturally becomes the person field teams rely on to keep their day organized.
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Coordinate daily field operations across Plumbing, Mechanical, Electrical, Facility Services, and Fire Life Safety, typically supporting 3–4 crews per division
Build and maintain technician schedules in advance based on priority, geography, workload, skill set, and customer requirements
Monitor incoming work through Corrigo, ServiceChannel, FieldPulse, email, and other customer platforms
Maintain visibility into active, pending, approved, and return work and proactively move jobs toward completion
Follow up with technicians throughout the day and before end of day to confirm job status, return needs, materials, equipment, estimates, and next steps
Coordinate return visits, vendors, materials, equipment rentals, deliveries, site access, and other execution requirements
Maintain proactive customer communication regarding ETAs, job status, schedule changes, delays, and return visits
Ensure technician notes, photos, material information, JHAs, and required job documentation are complete
Track outstanding quotes, approvals, and follow-up work and ensure nothing remains idle without a defined next action
Support field technicians as a primary operational resource for scheduling, scope clarification, site information, and customer requirements
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Maintain strong visibility into the service board and the next action required on active work
Keep schedules organized and planned ahead whenever possible
Maintain consistent communication with field crews and customers
Identify incomplete or stalled work and proactively move it forward
Independently resolve routine scheduling and service issues while appropriately escalating larger concerns
Operate with urgency, organization, accountability, and strong follow-through
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5+ years of service dispatching, service coordination, or field-service operations experience
Proven experience managing multiple technicians or crews in a fast-paced commercial service environment
Strong scheduling, prioritization, organization, and follow-up skills
Excellent written and verbal communication skills
Ability to manage a high volume of active work while maintaining attention to detail
Strong computer skills and familiarity with service-management platforms
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Experience in plumbing, HVAC, mechanical, electrical, fire life safety, or facility services
Experience coordinating multiple trades or service divisions
Familiarity with Corrigo, ServiceChannel, FieldPulse, ServiceTitan, or similar platforms
Experience supporting national or multi-site commercial customers
Familiarity with JHAs, field documentation, vendor coordination, and commercial service requirements
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Competitive salary
401(k) with company match
Health, Dental & Vision insurance
Paid Time Off and holidays
Professional development opportunities
High-growth environment with opportunity for advancement
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**Job Type:
** Full-time
**Work Location:
** Stoughton, MA (Field + Office Hybrid)
