Top 5 Senior help desk analyst Jobs in Massachusetts

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment
RG Vanderweil.com —Boston, MA
- Full-time
- Hybrid work
- 5 years
- Windows
- Senior level
Quick Apply
Senior Applications Analyst
NeighborHealth —Boston, MA
- $99,840 - $153,920 a year
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
Senior Data and Analytics Engineer
Velir —Boston, MA
- $160,000 - $175,000 a year
- Hybrid work
- English
- SQL
- AWS
Quick Apply
Senior Enterprise Applications Engineer (Boston, MA)
Benchmark Makers —Boston, MA
- $115,000 - $145,000 a year
- Email
- Computer science
- Computer Science
- Office

Discover related jobs

Based on your search for senior help desk analyst jobs.

Integrations & Technical Support Specialist (Remote)
ezCater, Inc —Boston, MA
Translate technical detail for non-technical stakeholders — and business context for technical ones. It's a role for someone who likes to get into the weeds of…
$70,350 - $92,400 a year
Quick Apply
Integration Support Analyst
Barrett Distribution Centers —Franklin, MA
Bachelor's degree in Business Management, Supply Chain, IT, or related field; equivalent work experience and technical training considered.
$70,000 - $90,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Product Delivery Associate - Branch Workplace Technology
JPMorganChase —Columbus, OH
Comfortable working in dynamic environments with incomplete data to develop directionally correct answers. Ability to synthesize/analyze diverse information,…
8d

I want to receive the latest job alert for senior help desk analyst in massachusetts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior help desk analyst jobs near massachusetts

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

RG Vanderweil.com
Boston, MA

Quick Apply

Job Details

Full-time

Qualifications

Full Job Description

About Us

Vanderweil Engineers was founded in 1950 and is a top-ranked national full-service engineering firm specializing in MEP/FP design and technology services. With 500+ employees located across nine offices, we are proud to be one of the largest independently owned engineering firms in the country.

As Senior Helpdesk Analyst (Tier 2/3), you will be a senior member of the Desktop Support team, delivering best in class support to Vanderweil internal clients. You will have opportunities to work with new technology and latitude to take ownership of business technology initiatives. You will be encouraged to use your versatility and problem-solving skills to deliver solutions and solve challenges. You will work with and learn from a long-term team of technology professionals.

Key Responsibilities

Endpoint & Identity Management

Manage devices and users via Microsoft Intune / Endpoint Manager (deployment, compliance, lifecycle)
Support Microsoft 365 environment including Teams, Exchange Online, and OneDrive
Handle user access changes (adds, moves, changes) and identity management (Active Directory / Entra ID)

Technical Support & Troubleshooting

Act as Tier 2/3 escalation for complex technical issues
Troubleshoot Windows 11, M365, VPN, MFA, SSO, and application issues
Collaborate with infrastructure and cybersecurity teams to resolve incidents
Manage vendor support tickets as needed

AV & Onsite Support

Set up and support conference room AV systems (e.g., Logitech RallyBar)

Security & Compliance

Support MFA enrollment and account recovery
Assist with investigation and response to security incidents

Documentation & Process Improvement

Maintain knowledge base articles and SOPs
Recommend improvements to tools and workflows

Key Requirements

5+ years helpdesk/support experience with progression to advanced support
Strong communication and problem-solving skills
Knowledge of networking fundamentals (DNS, DHCP, TCP/IP, VPN)
Experience with endpoint management (Intune, GPO, Windows Update)
AEC industry or Autodesk experience preferred
Ability to lift 35 lbs and travel occasionally

Key Responsibilities

We know that work/life integration is important to our employees. Our hybrid work style allows team members to have flexibility while building their skills through in-person exposure to industry experts.

Our wellness programs prioritize our team members’ physical and behavioral health.

We are an equal opportunity employer committed to equity and inclusion in the workplace.

The total compensation that we expect to pay for this role are $70,000 to $80,00.00 annually, depending on years of experience, skill sets, education and certifications.

Quick Apply

Refine Your Search

senior help desk analyst jobs in massachusetts

Senior Help Desk Analyst (Tier 2/3) - Hybrid Work Environment

Senior Applications Analyst

Senior Data and Analytics Engineer

Senior Enterprise Applications Engineer (Boston, MA)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for senior help desk analyst in massachusetts

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected