Top 135 Service desk engineer Jobs in Massachusetts

IT Service Desk Analyst
CarGurus —Boston, MA
- $52,000 - $66,000 a year
- Hybrid work
- Google Workspace
- Research
- Mid-level
- Food provided
Art Director
LEGO —Boston, MA
- $75,436 - $113,154 a year
- Online Application
- Hybrid work
- Background check
- Pass drug screening
- Mid-level
- Disability insurance
- Family leave
Product Support Engineer
ROI Solutions —Medford, MA
- $95,000 - $110,000 a year
- Full-time
- Remote
- Organizational skills
- Senior level
- Communication skills
IT Solutions Engineer for MSP
Veritas IT Solutions —Needham Heights, MA
- $60,000 - $80,000 a year
- Full-time
- Customer service
- Windows
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Dev Ops Engineer III
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Office
- SQL
- Travel
- Tuition reimbursement
- Work from home
Senior IT Support Engineer
A Fast Growing AI Robotics Company —Cambridge, MA
- $55 - $65 an hour
- Full-time
- Google Workspace
- 5 years
- Office
- Commuter assistance
- Disability insurance
Quick Apply
Identity & Access Management Engineer
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Tuition reimbursement
- Work from home
Data Architect
Farm Credit Financial Partners —Springfield, MA
- Overtime
- Hybrid work
- Computer Science
- 5 years
- Research
- Tuition reimbursement
- 401(k) matching
Property Condition Assessor
Bureau Veritas Building Assessments & Project Management —Boston, MA
- From $70,000 a year
- 8 hour shift
- Background check
- Clean driving record
- Up to 50% travel
- Health savings account
- Health insurance
Quick Apply
Structural Project Assessor (part time as needed)
Bureau Veritas Building Assessments & Project Management —Boston, MA
- From $350 a day
- 8 hour shift
- Background check
- Clean driving record
- Up to 50% travel
- Health insurance
- 401(k)
Quick Apply
Senior Project Engineer, Sustaining Engineering
TransMedics, Inc. —Andover, MA
- $132,100 - $164,850 a year
- Full-time
- 5 years
- Office
- Analysis skills
- Employee stock purchase plan
- Disability insurance
Quick Apply
IT Service Desk Engineer - Worcester, MA
Jencap —Worcester, MA
- On call
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- 401(k)
- Tuition reimbursement
Quick Apply
IT On-Site Support Technician
WSP —Boston, MA
- $57,800 - $90,000 a year
- Computer Science
- Writing skills
- Mid-level
- Paid parental leave
- Disability insurance
Senior Microsoft 365 Platform Engineer
Repligen Corporation —Massachusetts
- $130,000 - $180,000 a year
- Full-time
- Remote
- Computer science
- 7 years
- Computer Science
- Dental insurance
- Flexible spending account
Contract: IT Helpdesk Engineer Level 2
PharmaEssentia U.S.A. —Burlington, MA
- $40 - $50 an hour
- Weekends as needed
- Hybrid work
- Computer science
- Microsoft Outlook
- Computer Science
Associate Manager, Systems Engineer, IT
Agios Pharmaceuticals —Cambridge, MA
- $94,025 - $141,038 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
Receptionist
BRUNT Workwear —North Reading, MA
- $45,000 - $52,000 a year
- Google Workspace
- Office
- High school diploma or GED
Desk Side Support Engineer
Cognizant —Boston, MA
- $60,000 - $71,000 a year
- Full-time
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Employee stock purchase plan
Help Desk Technician
TeamLogic IT of Northeast Massachusetts —Woburn, MA
- Full-time
- Hybrid work
- Office
- Windows
- 3 years
- Work from home
Quick Apply
IT Specialist
Leidos —Bedford, MA
- $92,300 - $166,850 a year
- Full-time
- 6 years
- Customer service
- Master's degree
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service desk engineer jobs near massachusetts

IT Service Desk Analyst

CarGurus -
Boston, MA

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Job Details

$52,000 - $66,000 a year

Benefits

Food provided

Qualifications

Research

Full Job Description

Who we are

At CarGurus (NASDAQ: CARG), our mission is to give people the power to reach their destination. We started as a small team of developers determined to bring trust and transparency to car shopping. Since then, our history of innovation and go-to-market acceleration has driven industry-leading growth. In fact, we're the largest and fastest-growing automotive marketplace, and we've been profitable for over 15 years.

What we do

The market is evolving, and we are too, moving the entire automotive journey online and guiding our customers through every step. That includes everything from the sale of an old car to the financing, purchase, and delivery of a new one. Today, tens of millions of consumers visit CarGurus.com each month, and ~30,000 dealerships use our products. But they're not the only ones who love CarGurus—our employees do, too. We have a people-first culture that fosters kindness, collaboration, and innovation, and empowers our Gurus with tools to fuel their career growth. Disrupting a trillion-dollar industry requires fresh and diverse perspectives. Come join us for the ride!

Role overview

CarGurus is hiring an IT Service Desk Analyst to join our IT Team. We are looking for a versatile, analytical, and enthusiastic Engineer who will work closely with business and IT teams in the U.S. and overseas. The ability to be creative and have the initiative to improve processes will be a major part of your success. Your audience will be wildly multifaceted from C level executives, to engineers, to our sales team. One's ability to collaborate and work efficiently is central to the IT Team's focus and success. You will be hybrid out of our office on 1001 Boylston Street in Boston, MA.

What you'll do

Provide Tier 1 technical support to employees both in person and remotely
Identify, investigate, and resolve a range of technical issues affecting business systems by exceeding target SLAs (Service Level Agreements)
Process onboarding and off boarding of employees, including account configuration, initial laptop setups, and delivering IT Onboarding training sessions
Support on site meetings and events
Author and maintain internal documentation
Escalate issues where appropriate and follow up to ensure resolution
Maintain high Customer Satisfaction (Internal) for our colleagues
Drive continuous improvements by implementing perfective measures that provide business value and enhance functional performance
Demonstrate flexibility to cope with changing demands based on business priority
Supervise technology trends and makes recommendations on incorporating innovative technology into the company's existing platforms
Develop strong working relationships with key business members, IT project and development teams and relevant 3rd party vendors
Support of system deployments from business and liaising with 3rd party vendors where relevant
Ensure that emerging and ongoing business requirements are accommodated by researching and reviewing new systems and applications
Provide feedback on existing tools and processes to help improvements
Collaborate with senior team members and vendors to evaluate innovative technology

What you'll bring

1-2 years of support experience
Associates' Degree in MIS or equivalent experience
Industry certifications (CompTIA) or similar certificate programs focusing on desktop support a plus
Experience supporting Macs (OSX) and PCs (Windows and/or Linux) within an enterprise environment
Demonstrated experience with leading technologies such as Google Workspace, Slack, and Okta
Experienced working in a team-orientated and collaborative environment
Applied best practice IT Service Management processes in the delivery and support of IT services e.g., the ITIL (Information Technology Instrument Library) best practice framework.
A curious mind, with a desire to help users across all aspects of the business and various skill levels.

In addition to the responsibilities above, this role also requires regular physical activity, including moving around the office to assist with IT or AV event related tasks, lifting and carrying equipment (upwards of 50lbs), moving tables and chairs, and plugging in devices under desks and other confined spaces. The IT Service Desk Analyst must be able to perform these duties safely and efficiently as part of their responsibilities.

Working at CarGurus

We reward our Gurus' curiosity and passion with best-in-class benefits and compensation, including equity for all employees, both when they start and as they continue to grow with us. Our career development and corporate giving programs, as well as our employee resource groups (ERGs) and communities, help people build connections while making an impact in personally meaningful ways. A flexible hybrid model and robust time off policies encourage work-life balance and individual well-being. Thoughtful perks like daily free lunch, a new car discount, meditation and fitness apps, commuting cost coverage, and more help our people create space for what matters most in their personal and professional lives.

CarGurus may require in-person interviews as part of our hiring process, particularly for positions based in our Boston and Dublin offices. Candidates selected for an in-person interview will be notified in advance. Please be aware that travel expenses are the responsibility of the candidate.

We welcome all

CarGurus strives to be a place to which people can bring the ultimate expression of themselves and their potential—starting with our hiring process. We do not discriminate based on race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. We foster an inclusive environment that values people for their skills, experiences, and unique perspectives. That's why we hope you'll apply even if you don't check every box listed in the job description. We also encourage you to tell your recruiter if you require accommodations to participate in our hiring process due to a disability so we can provide the appropriate support. We want to know what only you can bring to CarGurus. #LI-Hybrid

Apply Now

Refine Your Search

service desk engineer jobs in massachusetts

IT Service Desk Analyst

Art Director

Product Support Engineer

IT Solutions Engineer for MSP

Dev Ops Engineer III

Senior IT Support Engineer

Identity & Access Management Engineer

Data Architect

Property Condition Assessor

Structural Project Assessor (part time as needed)

Senior Project Engineer, Sustaining Engineering

IT Service Desk Engineer - Worcester, MA

IT On-Site Support Technician

Senior Microsoft 365 Platform Engineer

Contract: IT Helpdesk Engineer Level 2

Associate Manager, Systems Engineer, IT

Receptionist

Desk Side Support Engineer

Help Desk Technician

IT Specialist

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