Top 103 Service desk manager Jobs in Massachusetts

Senior IT Systems & Support Administrator ON-SITE
Adecco —Peabody, MA
- $55 - $70 an hour
- Contract
- Computer science
- 5 years
- Military encouraged
- Commuter assistance
- Paid holidays
Quick Apply
4d
Faculty Information Services Specialist (FIS)
Tufts University —Massachusetts
- $74,000 - $111,000 a year
- Remote
- Computer science
- Computer Science
- 3 years
IS Support and Help Desk Manager
Sturdy Health —Attleboro, MA
- $101,120.77 - $157,957.62 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
14h
Senior Applications Analyst
NeighborHealth —Boston, MA
- $99,840 - $153,920 a year
- Weekends as needed
- Background check
- Computer Science
- Computer literacy
Service Desk Analyst
Boston Properties —Boston, MA
- $69,000 - $96,750 a year
- Full-time
- Bachelor of Science
- Research
- Mid-level
- Commuter assistance
- Health insurance
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Manager, IT
Halozyme Hypercon —Boston, MA
- $116,000 - $162,000 a year
- Computer science
- Computer Science
- Inventory management
- Employee stock purchase plan
- Tuition reimbursement
Quick Apply
Sr. Help Desk Analyst
Veolia —Boston, MA
- $85,000 - $100,000 a year
- Overtime
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
19h
Associate Manager, Systems Engineer, IT
Agios Pharmaceuticals —Cambridge, MA
- $94,025 - $141,038 a year
- On call
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Health insurance
IT Desktop Support Manager
Teradyne —North Reading, MA
- $105,600 - $168,900 a year
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Disability insurance
Information Technology Manager
Northeast Bank —Boston, MA
- $140,000 - $160,000 a year
- Weekends as needed
- Hybrid work
- Computer science
- Computer Science
- 5 years
- Paid time off
Quick Apply
Technical Support Representative
CVS Health —Massachusetts
- $17.00 - $34.15 an hour
- Full-time
- High school diploma or GED
- Fair chance
- Entry level
- Health insurance
- Dental insurance
4d
Incident Manager
Northeastern University —Boston, MA
- $52 an hour
- Full-time
- Hybrid work
- Writing skills
- Mid-level
- Office
- Health insurance
- Dental insurance
IT Lead Support Tech - Brookline
Bournewood Health Systems —Brookline, MA
- $70,000 - $95,000 a year
- Full-time
- 5 years
- Team management
- Travel
Team Lead, Operations Technology Systems Analytics
Tufts University —Medford, MA
- $108,200 - $162,400 a year
- 3 years
- Supervising experience
- University
Service Desk Specialist I, Technology Experience & Community
Boston University —Boston, MA
- Part-time
- Windows
- Databases
- Ability to lift 50 pounds
- Paid holidays
- Tuition reimbursement
4h
Change Manager
Harvard University —Cambridge, MA
- Full-time
- Hybrid work
- 7 years
- Office
- Bachelor's degree
- Commuter assistance
- Health insurance
Sr. Client Service Analyst, ITS-Service Desk
Boston Medical Center —Boston, MA
- $26.92 - $37.74 an hour
- Full-time
- Writing skills
- Bachelor's degree
- Mentoring
- Health insurance
- Dental insurance
Senior IT Support Specialist
XS Brokers Insurance Agency Inc —Quincy, MA
- $82,000 - $92,000 a year
- Computer science
- Computer Science
- Salesforce
10d
vCIO
Nexus Technologies LLC —Boston, MA
- From $150,000 a year
- Full-time
- Remote
- Azure
- Computer Science
- Bachelor's degree
- Paid holidays
- Disability insurance
5d
Senior Support Technician
Paragus Strategic IT —Worcester, MA
- $74,000 - $97,500 a year
- Full-time
- 5 years
- Continuous improvement
- Mentoring
- Paid holidays
- Health insurance
Quick Apply

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service desk manager jobs near massachusetts

Senior IT Systems & Support Administrator ON-SITE

Adecco -
Peabody, MA

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Job Details

Contract
$55 - $70 an hour
4 days ago

Benefits

Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Employee assistance program
Vision insurance
Life insurance
Paid sick time

Qualifications

Computer science
5 years
Senior level
Communication skills

Full Job Description

Adecco is hiring for an IT Systems & Support Administrator in Peabody! This is a Contract-To-Potential Hire opportunity FULLY ON-SITE.

Schedule: Monday-Friday 8:00AM-5:00PM

Pay rate: $55-$70 per hour DOE

POSITION SUMMARY

We are seeking an experienced IT Systems & Infrastructure Administrator to support the reliable, secure, and efficient operation of our enterprise technology environment. This role combines hands-on technical support with enterprise infrastructure administration, virtualization, identity management, backup/recovery, Microsoft 365, cybersecurity, automation, and technology projects.

The ideal candidate will have strong hands-on experience with Windows Server, VMware, Active Directory/Entra ID, enterprise backup and recovery, Microsoft 365, and PowerShell. This is not primarily a desktop support or M365 administration role; candidates should demonstrate meaningful experience supporting enterprise infrastructure and participating in systems integration, migrations, change management, disaster recovery, and technology modernization.

KEY RESPONSIBILITIES

Enterprise Systems & Infrastructure

Administer, monitor, troubleshoot, maintain, upgrade, and migrate Windows Server and virtualized environments, including VMware and Hyper-V.
Support Active Directory, Entra ID, DNS, DHCP, file services, authentication, certificates, storage, patching, monitoring, and system lifecycle management.
Troubleshoot complex infrastructure issues across servers, applications, endpoints, networking, and identity services.
Maintain infrastructure documentation, inventories, diagrams, and operational procedures.

Backup, Recovery & Disaster Recovery

Monitor enterprise backup jobs, capacity, retention, alerts, and failures.
Perform and support system and data restores.
Participate in disaster recovery planning, testing, documentation, and recovery exercises.

Identity, Microsoft 365 & Endpoints

Support Active Directory and Entra ID, including users, groups, permissions, MFA, synchronization, and account lifecycle activities.
Administer and troubleshoot Microsoft 365 services including Teams, SharePoint, OneDrive, licensing, permissions, and synchronization.
Provide escalation-level support for desktops, laptops, mobile devices, printers, peripherals, and business applications.
Support endpoint management, patching, compliance, encryption, and software deployment using tools such as Intune and Configuration Manager.

PowerShell, Security & Automation

Develop and maintain PowerShell scripts to automate administrative tasks and improve operational efficiency.
Support vulnerability remediation, patch management, endpoint protection, encryption, access reviews, and secure configurations.
Identify opportunities for automation, infrastructure improvements, and technology modernization.

Projects & Systems Integration

Participate in infrastructure projects including server upgrades, virtualization, migrations, systems implementations, cybersecurity initiatives, and technology refreshes.
Support systems integration, testing, implementation, and lifecycle activities.
Follow structured change management processes and assist with planning, testing, implementation, and post-change validation.
Work with Corporate IT, cybersecurity, application owners, manufacturing/operations teams, vendors, and service providers.

REQUIRED QUALIFICATIONS

Associate degree in IT, Computer Science, Information Systems, or related field, or equivalent experience.
5+ years of enterprise IT, systems administration, infrastructure support, or IT operations experience preferred.
Hands-on experience with Windows Server and enterprise infrastructure.
Experience with VMware or other enterprise virtualization platforms.
Experience with Active Directory and Microsoft Entra ID.
Experience supporting enterprise backup, recovery, and disaster recovery.
Working knowledge of Microsoft 365 and PowerShell.
Strong understanding of networking, authentication, patching, monitoring, cybersecurity, and infrastructure operations.
Experience participating in IT projects, migrations, integrations, infrastructure upgrades, or modernization initiatives.
Strong troubleshooting, communication, documentation, organizational, and problem-solving skills.

PREFERRED QUALIFICATIONS

Bachelor’s degree in IT, Computer Science, Information Systems, or related field.
7+ years of enterprise systems administration or infrastructure experience.
Experience supporting multi-site environments, preferably in manufacturing, engineering, laboratory, or distribution.
Experience with disaster recovery, structured change management, and IT service management.
Relevant Microsoft, CompTIA, Cisco, VMware, or ITIL certifications.

IDEAL CANDIDATE

The ideal candidate is an enterprise infrastructure professional who can take ownership of server, virtualization, identity, backup/recovery, and systems operations while providing escalation-level end-user support.

Candidates whose experience is primarily desktop support, help desk, or Microsoft 365 administration without significant enterprise infrastructure responsibility are unlikely to meet the requirements of this role.

CORE COMPETENCIES

If you are interested, please apply with your updated resume!

Pay Details: $55.00 to $70.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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Refine Your Search

service desk manager jobs in massachusetts

Senior IT Systems & Support Administrator ON-SITE

Faculty Information Services Specialist (FIS)

IS Support and Help Desk Manager

Senior Applications Analyst

Service Desk Analyst

Manager, IT

Sr. Help Desk Analyst

Associate Manager, Systems Engineer, IT

IT Desktop Support Manager

Information Technology Manager

Technical Support Representative

Incident Manager

IT Lead Support Tech - Brookline

Team Lead, Operations Technology Systems Analytics

Service Desk Specialist I, Technology Experience & Community

Change Manager

Sr. Client Service Analyst, ITS-Service Desk

Senior IT Support Specialist

vCIO

Senior Support Technician