Top 232 Service navigator Jobs in Massachusetts

Care Navigator (Remote - Massachusetts)
CareSource —Massachusetts
- $41,200 - $66,000 a year
- Full-time
- Remote
- Basic math
- HIPAA
- Mid-level
Family Support Navigator
Charles River Center —Needham, MA
- $23.80 - $25.00 an hour
- Full-time
- Experience working with individuals with disabilities
- Public speaking
- English
SCO RN Case Manager - Lawrence/Lowell
Fallon Health —Lawrence, MA
- Full-time
- Nursing
- RN License
- HIPAA
Recovery Support Navigator
Spectrum Health Systems —Haverhill, MA
- $22.90 - $26.51 an hour
- Full-time
- Primary Care
- Mid-level
- Bachelor's degree
- Loan repayment program
- Health insurance
Quick Apply
Clinical Care Manager (RN)
Vinfen —Hyannis, MA
- $92,250 a year
- Full-time
- Background check
- Nursing
- RN License
Quick Apply
Open Access Clinical Team Leader
CHILD & FAMILY SERVICES INC —Fall River, MA
- $70,720 - $80,080 a year
- Part-time
- LMFT
- Master's degree
- Clinic
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Open Access Clinical Team Leader
CHILD & FAMILY SERVICES INC —Plymouth, MA
- $76,960 - $86,320 a year
- Part-time
- LMFT
- Master's degree
- Clinic
- Travel reimbursement
- Mileage reimbursement
Quick Apply
Lead Driver / Lugger Non CDL
The Junkluggers of Southeastern MA & RI —East Freetown, MA
- $18 - $26 an hour
- Part-time
- Background check
- Clean driving record
- Pass drug screening
- Opportunities for advancement
Quick Apply
Individual Community Connector
South Shore Support Services —Plymouth, MA
- $20 - $24 an hour
- Part-time
- Background check
- CPR Certification
- Clean driving record
- Mileage reimbursement
- Health insurance
Quick Apply
Mobile Market Food Truck Operations Navigator
YMCA of Greater Boston —Boston, MA
- $53,560 - $56,650 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Mid-level
- Dental insurance
- Vision insurance
Quick Apply
SCO Care Navigator - Worcester - Spanish Preferred
Fallon Health —Worcester, MA
- $28 - $30 an hour
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
HIV/STI/Hep C Counselor/Tester and PrEP Navigator
Health Innovations —Boston, MA
- $43,000 - $56,000 a year
- Weekends as needed
- Background check
- Spanish
- Mid-level
- COVID-19 protective measures
Quick Apply
Individual Community Connector
South Shore Support Services —Weymouth, MA
- $20 - $24 an hour
- Part-time
- Background check
- CPR Certification
- Clean driving record
- Mileage reimbursement
- Health insurance
Quick Apply
College Student Support Specialist - Northeast Region of MA
Easter Seals of Massachusetts Inc —Danvers, MA
- $26 - $29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Current TB test
Quick Apply
College Student Support Specialist - Southeast Region of MA
Easter Seals of Massachusetts Inc —Taunton, MA
- $26 - $29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Current TB test
Quick Apply
Individual Community Connector
South Shore Support Services —Attleboro, MA
- $25 an hour
- Part-time
- CPR Certification
- Clean driving record
- Management
- Mileage reimbursement
- Health insurance
Quick Apply
College Student Support Specialist - Northeast Region of MA
Easter Seals of Massachusetts Inc —Bedford, MA
- $26 - $29 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Current TB test
Quick Apply
Behavioral Health Nurse Navigator
South Shore Health —Weymouth, MA
- $93,000 - $139,800 a year
- Full-time
- Acute care
- Nursing
- RN License
- Health insurance
- Dental insurance
Quick Apply
Community Support Navigator
Volunteers of America Massachusetts —Quincy, MA
- $55,000 a year
- Full-time
- Mid-level
- Residential
- Clinic
- 403(b) matching
- Health savings account
Quick Apply
6d
Recovery Support Navigator
CHILD & FAMILY SERVICES INC —New Bedford, MA
- $20.50 - $24.25 an hour
- Full-time
- Spanish
- Mid-level
- Residential
- Travel reimbursement
- Mileage reimbursement
Quick Apply
5d

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Care Navigator (Remote - Massachusetts)

CareSource -
Massachusetts

Apply Now

Job Details

Full-time
$41,200 - $66,000 a year

Qualifications

Customer communication
Basic math
High school diploma or GED

Full Job Description

Job Summary:

The Care Navigator is responsible for conducting telephonic interactions, documenting service activities, and supporting administrative functions that enhance member satisfaction. Care Navigators also contribute to core operations including intake, triage, scheduling coordination, provider and member engagement, centralized documentation, and escalations.

Essential Functions:

Conducts outreach to members and providers to confirm service details, coordinate scheduling, address general inquiries, and ensure accurate documentation of care coordination activities.
Coordinate services by working with providers, community partners, and member/ caregivers to manage scheduling, service updates, and administrative changes, as needed
Serves as a support resource for member and provider requests, escalations, or concerns by coordinating responses and ensuring issues are routed or addressed promptly
Collaborates with the care team, providers, and other partners as needed to support member service requests and ensure smooth communication and continuity across care activities
Initiate outreach to members, vendors, providers, and/or vendors/suppliers to follow up on non-clinical matters assigned by the Care Team (e.g., including authorization status, DME status, appointment scheduling and prescription assistance)
Provide administrative support as assigned
Assist members and the Care Team with solving health plan related concerns, i.e. claims follow up or prior auth status, etc.
Help members schedule transportation to medical appointments; assist members with booking issues
Support targeted member outreach campaigns when there is an event that has the potential to broadly impact our membership’s wellness, such as agency closures, hazardous/catastrophic events (e.g., power outages, fires, inundations)
Coordinates interpreting and translation supporting services for the member (including ADA compliance)
Obtain documents/forms that allow Care Team to speak with members and/or representatives on the member’s behalf in accordance with HIPAA laws – e.g., Release of Information (ROI), Oral Disclosure of Protected Health Information
Assist leadership with the development, refinement and enhancement of programs, initiatives, processes, policies, workflows, and projects
Mentor for new Care Navigation Specialist – during and beyond their orientation period, if needed
Maintain accurate documentation and maintenance of member records and alignment with regulatory standards, ensuring timely distribution to appropriate internal teams or provider partners as needed
Follow established standards of practice, internal policies, and procedures to ensure compliance with contractual obligations and applicable regulatory requirements
Identify member and provider needs and facilitates referrals to appropriate internal teams such as care management or community-based support programs
Performs any other job related duties as requested.

Education and Experience:

High School or GED required
One (1) year of related experience in a health-related service field required

Competencies, Knowledge and Skills:

Critical thinking and troubleshooting skills
Strong customer service and problem-solving skills
Ability to work in multiple systems, often simultaneously
Clear, concise, and effective oral and written communication
Strong time management and demonstrated ability to work independently
Flexibility to adapt to business needs
Motivated team player
Excellent organizational skills
High attention to detail and accuracy
Basic arithmetic skills required
Proficiency in Microsoft Office Suite

Licensure and Certification:

None required

Working Conditions:

General office environment; may be required to sit or stand for extended periods of time
Travel is not typically required

Compensation Range:

$41,200.00 - $66,000.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Hourly

Organization Level Competencies

Fostering a Collaborative Workplace Culture
Cultivate Partnerships
Develop Self and Others
Drive Execution
Influence Others
Pursue Personal Excellence
Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

Apply Now

Refine Your Search

service navigator jobs in massachusetts

Care Navigator (Remote - Massachusetts)

Family Support Navigator

SCO RN Case Manager - Lawrence/Lowell

Recovery Support Navigator

Clinical Care Manager (RN)

Open Access Clinical Team Leader

Open Access Clinical Team Leader

Lead Driver / Lugger Non CDL

Individual Community Connector

Mobile Market Food Truck Operations Navigator

SCO Care Navigator - Worcester - Spanish Preferred

HIV/STI/Hep C Counselor/Tester and PrEP Navigator

Individual Community Connector

College Student Support Specialist - Northeast Region of MA

College Student Support Specialist - Southeast Region of MA

Individual Community Connector

College Student Support Specialist - Northeast Region of MA

Behavioral Health Nurse Navigator

Community Support Navigator

Recovery Support Navigator

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This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

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