Top 10921 Support manager Jobs in Massachusetts

Customer Service Manager
Keltron Corp —Rockland, MA
- $80,000 - $90,000 a year
- Full-time
- Microsoft Excel
- Writing skills
- Mid-level
- Health savings account
- Disability insurance
Quick Apply
10d
General Manager
Sloomoo Institute —Boston, MA
- $125,000 a year
- Full-time
- Inventory management
- Bachelor's degree
- US work authorization
- Health savings account
- Health insurance
Quick Apply
Manager of Workforce Training & Development
Upham's Community Care —Dorchester, MA
- $110,000 - $125,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- Management
Quick Apply
Finance & Operations Lead
Boutique Professional Services Firm —Boston, MA
- $55 - $60 an hour
- Part-time
- Hybrid work
- 5 years
- Office
- Administrative experience
- Work from home
- Opportunities for advancement
Quick Apply
Used Cars Manager - Toyota Boston
Asbury —Medford, MA
- $200,000 - $240,000 a year
- Full-time
- Dealership
- Merchandising
- 3 years
- Paid parental leave
- Paid holidays
Quick Apply
Office Manager
NVIDIA —Westford, MA
- $84,000 - $143,750 a year
- Full-time
- Office
- 8 years
- Analysis skills
8d
IS Support and Help Desk Manager
Sturdy Health —Attleboro, MA
- $101,120.77 - $157,957.62 a year
- Full-time
- 7 years
- Computer Science
- Bachelor's degree
- Health insurance
- Dental insurance
3d
Manager Travel Operations
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Background check
- Microsoft Excel
- 5 years
- Store discount
- Paid holidays
Sr Manager, Reception and Operations
Servier —Boston, MA
- $145,000 - $166,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Office
- Disability insurance
- Health insurance
General Manager
Miraval Berkshires Resort and Spa —Lenox, MA
- $210,000 - $280,000 a year
- Full-time
- Mentoring
- Senior level
- Communication skills
4d
Assistant Manager
Ralph Lauren —Boston, MA
- $75,000 - $115,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Merchandising
Location Manager
Cintas —Chelmsford, MA
- $109,800 - $142,740 a year
- Full-time
- Inventory management
- 5 years
- High school diploma or GED
- Profit sharing
- AD&D insurance
Store Manager
CVS Health —Quincy, MA
- $77,000 - $115,000 a year
- Full-time
- 18 years or older
- Ability to walk for extended periods
- Mid-level
- Health insurance
- Dental insurance
Assistant Department Manager
Ralph Lauren —Boston, MA
- $70,000 - $95,000 a year
- Full-time
- Microsoft Outlook
- Ability to walk for extended periods
- Merchandising
Partnership Manager
Keurig Dr Pepper —Burlington, MA
- $96,800 - $130,000 a year
- Email
- Sales
- Bachelor's degree
- Travel
- Mileage reimbursement
- Paid parental leave
Customer Service Manager
Stop & Shop —Reading, MA
- $64,800 - $97,200 a year
- Weekends as needed
- Mid-level
- Supervising experience
- Bachelor's degree
Client Administration Manager
Loomis Sayles & Company —Boston, MA
- $135,000 - $155,000 a year
- Full-time
- Writing skills
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
14d
Area Loss Prevention Manager (Boston) - remote w/ Travel
Harbor Freight —Boston, MA
- $87,600 - $131,500 a year
- Full-time
- Management
- Mid-level
- Teaching
- Paid holidays
- Disability insurance
Quick Apply
Senior Workplace Manager
Rockstar Games —Andover, MA
- $120,000 - $150,000 a year
- Full-time
- Office
- Microsoft Office
- 3 years
Quick Apply
Account Manager – Hospitality Technology
FoodTec Solutions —Needham, MA
- Full-time
- Remote
- Mid-level
- 3 years
- Bachelor's degree
- Profit sharing
- Disability insurance
Quick Apply

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support manager jobs near massachusetts

Customer Service Manager

Keltron Corp
Rockland, MA

Quick Apply

Job Details

Full-time
$80,000 - $90,000 a year
10 days ago

Benefits

Health savings account
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance

Qualifications

Customer communication
Microsoft Excel
Interpersonal skills
Quality management
High school diploma or GED
Managing clients in a customer support role
Attention to detail
Customer service manager experience
Client services
SAP ERP
SAP Manufacturing

Full Job Description

Customer Service Manager

Position summary:

Primary objective for this role is commitment to excellence and customer satisfaction, including effective and quality management of the Customer Service team.

This position has the primary role in managing incoming calls, administrative and sales-related internal activities for customer contact, order and RMA processing, new quotes, new product requests. Also responsible for communicating with manufacturing team to ensure high customer satisfaction.

Primary Responsibilities:

· Supervise other customer service team members: providing guidance, training, support and direction

· Respond to customer requests for product, pricing, and delivery information, accurately and in a timely fashion.

· Enter customer orders accurately and in a timely fashion.

· Relay customer information and special requests to the appropriate technical, engineering, sales or manufacturing department.

· Coordinate the new product implementation process.

· Ensure thorough e-mail and verbal communication daily any and all customer related issues (Corrective Action/RMA initiation)

· Assist in planning to meet monthly sales numbers.

· Communicate with other departments to provide order updates and material readiness efficiently and accurately to customers.

· Assemble weekly numbers and reports to present to the upper management.

· Additional duties may be required including: coordinating shipping, working with outside vendors for drop shipments, reaching out to customers for overdue invoice payments etc.

Skills:

· Communication- Strong oral and written communication skills.

· Working knowledge of SAP or ERP in manufacturing environments

· Working experience with Salesforce or similar CRM platforms.

· Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate.

· Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

· Time Management - Managing one's own time.

· Supervisory experience leading a small team of customer service/sales professionals.

· Service Orientation - Handles inbound calls and provides callers with product and service information.

Qualities:

· Possess professional appearance and enthusiastic can-do attitude.

· Strong leadership skills and ability to motivate and manage a successful team.

· Ability to multitask, while staying on task and focused.

· Ability to perform in a detail oriented, problem-solving environment.

· Excellent computer skills including knowledge of Microsoft Office applications (Intermediate Level Excel and Power Point) and Salesforce

Excellent interpersonal skills

Strong team player, work ethic and commitment to job.

Ability to work across diverse personalities and agendas at various levels of seniority across organizations to achieve goals.

Experience And Education:

High School Diploma ; Minimum of 3 years previous, successful customer Service experience, preferably in a technical, manufacturing environment.

Benefits: Medical, Vision & Dental Plans; 401K, FSA and HSA options. Company paid Life and LTD and STD insurances.

Pay: $80,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Flexible spending account
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience in the manufacturing industry?

Do you have experience in the fire or medical gauge industry?
Do you have experience with SAP or ERP systems

Experience:

Customer Service Managment: 3 years (Required)

Location:

Rockland, MA 02370 (Required)

Ability to Commute:

Rockland, MA 02370 (Required)

Work Location: In person

Quick Apply

Refine Your Search

support manager jobs in massachusetts

Customer Service Manager

General Manager

Manager of Workforce Training & Development

Finance & Operations Lead

Used Cars Manager - Toyota Boston

Office Manager

IS Support and Help Desk Manager

Manager Travel Operations

Sr Manager, Reception and Operations

General Manager

Assistant Manager

Location Manager

Store Manager

Assistant Department Manager

Partnership Manager

Customer Service Manager

Client Administration Manager

Area Loss Prevention Manager (Boston) - remote w/ Travel

Senior Workplace Manager

Account Manager – Hospitality Technology

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