Top 2140 Technical service representative Jobs in Massachusetts

General Manager
Confidential —Littleton, MA
- $175,000 - $200,000 a year
- Full-time
- Management
- Bachelor's degree
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
Nursing Manager of Regulatory Compliance
Signature Healthcare —Brockton, MA
- $42 - $60 an hour
- Full-time
- Hospital
- Word processing
- 3 years
Quick Apply
Heavy Equipment Technical Trainer
Milton CAT —Milford, MA
- $80,000 - $100,000 a year
- Online Application
- Background check
- Classroom
- Customer service
- Fuel card
STEM Instructor - $2,500 Sign On Bonus
St. Ann's Home & School —Methuen, MA
- $55,000 - $75,000 a year
- Full-time
- Computer science
- Experience working with individuals with disabilities
- Computer literacy
- Paid holidays
- Disability insurance
Quick Apply
4d
Automation Controls Tech - Weekend Shift
Cedars Mediterranean Foods —Haverhill, MA
- $30 - $50 an hour
- 12 hour shift
- Microsoft Word
- Heavy lifting
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
Manual Machinist
Precision Aviation Group —Uxbridge, MA
- $25 - $32 an hour
- Full-time
- Background check
- English
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
Maintenance Planning Supervisor
Minerals Technologies —Adams, MA
- $100,000 - $120,000 a year
- Full-time
- Oracle
- Mechanic experience
- 5 years
- Disability insurance
- Health insurance
6d
Inside Sales Specialist - Elkay Product Line
Confidential —Plymouth County, MA
- Full-time
- Background check
- Oracle
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
11d
Technical Trainer Generators
Milton CAT —Milford, MA
- $80,000 - $110,000 a year
- Online Application
- Background check
- Laboratory
- Classroom
- Fuel card
Engineering Manager
Minerals Technologies —Adams, MA
- $140,000 - $175,000 a year
- Full-time
- Engineering
- English
- Office
- Disability insurance
- Health insurance
Travel CT Technologist
Fusion Medical Staffing —Brockton, MA
- $2,352 - $2,703 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
6d
CWI Welding Inspector
Interstate Integrity —Boston, MA
- $45 - $55 an hour
- Temporary
- Continuous improvement
- Fair chance
- In-person
Quick Apply
QCI Auditor – Energy Efficiency
Community Action Programs Inter-City, Inc. (CAPIC) —Chelsea, MA
- $28 - $30 an hour
- Full-time
- Spanish
- 5 years
- Computer literacy
- Health insurance
- Dental insurance
Quick Apply
11d
AI and Business Systems Manager
ITALIAN HOME FOR CHILDREN INC —Jamaica Plain, MA
- $110,000 - $120,000 a year
- Computer Science
- 5 years
- System design
- Dental insurance
- Employee assistance program
Quick Apply
Travel CT Technologist
Fusion Medical Staffing —Southbridge, MA
- $2,337 - $2,687 a week
- Full-time
- Anatomy knowledge
- Hospital
- Computer literacy
- Disability insurance
- Health insurance
6d
Float Member Service Representative, Marlboro, MA and Nashua, NH Area, Full
First Technology Federal Credit Union —Massachusetts
- $21.50 an hour
- Email
- Bilingual
- Microsoft Word
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Member Service Representative, Waltham, MA, Full-Time, Onsite
First Technology Federal Credit Union —Waltham, MA
- $21.50 an hour
- Email
- Bilingual
- High school diploma or GED
- In-person
- Paid holidays
- Health insurance
Quick Apply
Experienced Automation Technician 1st Shift
Cedars Mediterranean Foods —Haverhill, MA
- $38 - $40 an hour
- Full-time
- Microsoft Word
- Heavy lifting
- Ability to walk for extended periods
- Health insurance
- Dental insurance
Quick Apply
EHS Manager
Spectrum Plastics Group, A DuPont Business —Pittsfield, MA
- $80,000 - $90,000 a year
- Full-time
- Computer literacy
- Bachelor of Science
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
12d
3rd Engineer Boiler Technician - License Required
The Artisan Chef Mfg Co —Lawrence, MA
- $30.90 - $36.07 an hour
- Weekends as needed
- Mid-level
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply

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General Manager

Confidential
Littleton, MA

Quick Apply

Job Details

Full-time
$175,000 - $200,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Achieving large sales
Vendor relationship building
Executive-level team management
Business development management
Management
Fire alarm sales
Operations management
Managing sales strategy or development teams
Talent management
Employee retention
Account development
Security system
Sales team management
Electrical security system installation
Profit & loss
Labor contracts
Fire alarm system installation
Sales leadership
Account management
Managing fire safety teams
Data-driven decision making
Labor relations department management

Full Job Description

Role Summary

The General Manager oversees full business across service operations, fire suppression, electronic security, intercommunication, and enterprise sales. As the senior regional leader, this role is directly accountable for P&L performance, client relationships, market growth, and team results across all business lines. This role leads the enterprise sales function while serving as Norel’s primary representative to key clients, strategic partners, and local stakeholders.

Key Responsibilities

Business Performance & P&L Ownership

1. Own P&L, including top-line revenue, gross margin, overhead, and EBITDA contribution.

2. Set annual operating plans and revenue targets across service, suppression, security, and installation lines.

3. Identify business expansion opportunities, including new verticals, geographies, and service capabilities.

4. Report business performance to executive leadership with clear visibility into leading and lagging indicators.

Enterprise Sales Leadership

1. Lead or directly support pursuit of large enterprise accounts, general contractors, and property management firms.

2. Own key client relationships at the executive level, ensuring retention, satisfaction, and account growth.

3. Align enterprise sales activity with service capacity so new accounts can be onboarded and retained without service degradation.

4. Partner with the Director of Service & Systems Operations to ensure seamless construction-to-service handovers.

Operational Oversight

1. Provide strategic direction and performance accountability to the Director of Service & Systems Operations.

2. Remove operational barriers and resource constraints that limit the service, testing, and installation teams.

3. Establish and hold the standard for safety, compliance, and customer experience across all field operations.

4. Oversee hiring decisions and organizational structure changes at the management level.

Culture & Team Development

1. Build a high-performance regional culture with clear expectations, accountability, and growth paths.

2. Develop internal leadership by identifying and investing in next-level managers and high-potential technicians.

3. Represent the organizations values externally in client interactions, industry associations, and recruiting.

Cross-Brand Collaboration & Platform Growth

1. Collaborate actively with peer leadership to grow the combined platform by sharing best practices, resources, and market intelligence across both brands.

2. Identify and pursue operational and commercial synergies between colleagues, including vendor relationships, service capabilities, talent pipelines, and geographic coverage.

3. Represent the organization as a contributing partner in the broader platform strategy, thinking beyond the P&L to the enterprise opportunity.

KPIs

1. Volume and regional revenue growth (year-over-year top-line)

2. Gross margin percentage across service, suppression, and installation lines

3. Enterprise account retention and expansion

4. EBITDA contribution

5. Employee retention and bench strength

Requirements

Experience

1. 10+ years in fire-life safety, fire suppression, or low-voltage security; candidates with a deep fire-life safety background are strongly preferred, and construction or contracting experience is a meaningful differentiator.

2. 5+ years in a senior general management, regional VP, or equivalent P&L leadership role.

3. Demonstrated success growing a multi-line service business organically and through key account development.

4. Track record of building and leading high-performing operational and sales teams.

Education

1. Bachelor’s degree required, or 10+ years of directly relevant industry experience in a leadership capacity.

Technical & Industry Knowledge

1. Working fluency across fire alarm, fire suppression, electronic security, and intercommunication systems, with the ability to lead credibly with technicians, clients, and AHJs.

2. Familiarity with NFPA 72, NFPA 25, NFPA 101, and the New England regulatory environment.

3. Active experience working with unionized labor, including comfort navigating union contracts, grievance procedures, and labor relations; prior experience in a union-dense construction or service environment is a strong plus.

4. Comfort with field service management platforms and business reporting tools.

Leadership Profile

1. Operator-first mindset, equally comfortable reviewing a P&L and walking a job site.

2. Strong external presence with the ability to build trust with enterprise clients, general contractors, and property owners.

3. Direct communicator with the judgment to escalate the right issues and empower the team on the rest.

This is a leadership opportunity for someone who wants to do more than manage a branch. The General Manager will help shape the growth, culture, and future of the organization!

Pay: $175,000.00 - $200,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

Do you have direct experience with sales, service and installation of fire and security systems?

Experience:

sales, service, install of fire & security systems: 10 years (Required)

Work Location: In person

Quick Apply

Refine Your Search

technical service representative jobs in massachusetts

General Manager

Nursing Manager of Regulatory Compliance

Heavy Equipment Technical Trainer

STEM Instructor - $2,500 Sign On Bonus

Automation Controls Tech - Weekend Shift

Manual Machinist

Maintenance Planning Supervisor

Inside Sales Specialist - Elkay Product Line

Technical Trainer Generators

Engineering Manager

Travel CT Technologist

CWI Welding Inspector

QCI Auditor – Energy Efficiency

AI and Business Systems Manager

Travel CT Technologist

Float Member Service Representative, Marlboro, MA and Nashua, NH Area, Full

Member Service Representative, Waltham, MA, Full-Time, Onsite

Experienced Automation Technician 1st Shift

EHS Manager

3rd Engineer Boiler Technician - License Required

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