Top 1086 Telephone representative Jobs in Massachusetts

Program Representative - State Funded Rental Voucher Program
NeighborWorks Housing Solutions —Kingston, MA
- $24 - $28 an hour
- Full-time
- Bilingual
- Background check
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Student Services Representative
Tufts University —Medford, MA
- $23.00 - $31.70 an hour
- Extended hours
- Hybrid work
- School experience
- High school diploma or GED
- University
Customer Service Representative I
Massachusetts Property Insurance Underwriting Association —Boston, MA
- $52,800 - $79,800 a year
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Patient Service Rep
Baystate Health —Greenfield, MA
- $17.98 - $29.82 an hour
- Full-time
- Customer service
- Basic math
- High school diploma or GED
- 403(b) matching
- Health insurance
7d
Client Service Representative I - October Start
MFS Investment Management —Boston, MA
- $25.27 an hour
- Full-time
- Hybrid work
- Office
- Analysis skills
- US work authorization
- Commuter assistance
- Health savings account
11d
Client Coordinator
MES Solutions —Norwood, MA
- $17 - $19 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Medical office experience
- Health insurance
- Dental insurance
Quick Apply
Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote
Blue Cross Blue Shield of Massachusetts —Hingham, MA
- $20.40 an hour
- Full-time
- Remote
- Microsoft Word
- Computer literacy
- Research
- Health insurance
- Dental insurance
12d
Call Center Representative
New England ENT & Facial Plastic Surgery —North Andover, MA
- Full-time
- Medical terminology
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Call Center Representative
Beacon Bank —Medford, MA
- $20.00 - $28.90 an hour
- Hybrid work
- Research
- High school diploma or GED
- Mentoring
AR Accounts Receivable Associate
Southern Glazer’s Beverage Company —Norton, MA
- $22 - $25 an hour
- Microsoft Outlook
- Computer literacy
- Writing skills
- Paid holidays
- Disability insurance
Quick Apply
Utility Technician/CDL Required
United Site Services —Foxborough, MA
- $23.94 - $33.52 an hour
- Full-time
- Mid-level
- CDL
- Flatbed truck
- Health savings account
- AD&D insurance
Automotive Service Advisor
Group 1 Automotive, Inc. —Plymouth, MA
- $75,000 - $100,000 a year
- Full-time
- Dealership
- Driving
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Bilingual Customer Care Representative
Primo Brands —Norton, MA
- $18.15 an hour
- Full-time
- Hybrid work
- Spanish
- English
- High school diploma or GED
- Commuter assistance
- Health savings account
11d
Automotive Service Advisor
Group 1 Automotive, Inc. —Danvers, MA
- $75,000 - $100,000 a year
- Full-time
- Dealership
- Driving
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply
Inside Sales Development Representative (SDR) / Customer Success Coordinator
Azaya IT, Inc. —Palmer, MA
- $36,000 - $40,000 a year
- Full-time
- Background check
- Google Workspace
- Clean driving record
- Opportunities for advancement
Quick Apply
3d
Director of Development
Amherst Survival Center —North Amherst, MA
- $84,000 - $91,000 a year
- Weekends as needed
- Microsoft Excel
- English
- Research
- Health insurance
- Dental insurance
Quick Apply
2d
Senior Customer Service Representative
NorthStock, Inc. —Southborough, MA
- From $30 an hour
- Full-time
- Customer service
- ERP systems
- Office
- Health insurance
- Dental insurance
Quick Apply
Chair Car Dispatcher
Alternative Transportation Systems (ATS) —Wilmington, MA
- $47,000 - $65,000 a year
- Weekends as needed
- Computer literacy
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Aquatics Manager
Berkshire South Regional Community Center —Great Barrington, MA
- $54,000 - $57,000 a year
- Weekends as needed
- Background check
- Google Workspace
- Mid-level
- Health savings account
- Health insurance
Quick Apply
3d
Automotive Service Advisor
Group 1 Automotive, Inc. —Norwood, MA
- $75,000 - $100,000 a year
- Full-time
- Dealership
- Driving
- 1 year
- Employee stock purchase plan
- Disability insurance
Quick Apply

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Program Representative - State Funded Rental Voucher Program

NeighborWorks Housing Solutions -
Kingston, MA

Quick Apply

Job Details

Full-time
$24 - $28 an hour

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Bilingual
Teamwork
Multilingual
Administrative experience
Attention to detail
Time management

Full Job Description

MISSION

Health and well-being start with having a safe and affordable home in a stable and opportunity-rich community. We promote these conditions by developing housing, by providing housing resources and education in collaboration with our partners in the public and private sectors.

SUMMARY

NeighborWorks Housing Solutions (NHS) is a leading nonprofit organization dedicated to connecting individuals and families with safe, decent, and affordable housing.

The Program Representative for State-Funded Housing Programs maintains a caseload and all required file documentation in compliance with program regulations. This position provides assistance to state-funded program participants, landlords, and community partners regarding eligibility, participant briefings, lease-up activities, and ongoing voucher administration.

NHS values teamwork, ingenuity, collaboration, mutual respect, and personal and professional development. We are committed to fostering a culture where employees feel valued and supported. If this sounds like the right opportunity and work environment for you, we encourage you to apply.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Provide professional customer service to MRVP, AHVP, EA, DMHRSP, and project-based voucher holders, as well as property managers, by responding to inquiries, phone calls, emails, faxes, and other correspondence within 36 hours.

· Maintain strict confidentiality regarding work-related matters, client records, and NHS information.

· Determine applicant eligibility in accordance with program regulations.

· Conduct participant briefings to educate eligible applicants about their rights, responsibilities, and obligations as voucher holders, including Fair Housing laws.

· Prepare and distribute briefing packets.

· Assist with dispute resolution efforts aimed at stabilizing tenancies.

· Process annual or biennial recertifications accurately and in a timely manner.

· Process interim share changes promptly upon request.

· Process relocations and new admissions in a timely manner.

Complete rent reasonableness determinations using the designated affordable housing platform.
Maintain participant files and electronic records in accordance with EOHLC Administrative Plan requirements and Massachusetts regulations.
Work collaboratively with members of the Leased Housing Department to ensure high-quality service coordination.
Monitor program compliance and follow up on allegations of fraud, program abuse, unreported income, overpayment collections, and other program violations.
Process participant terminations for noncompliance with program regulations, including preparing documentation and participating in grievance hearings.
Support management’s efforts to improve customer service, minimize errors, and maintain operational efficiency.
Attend trainings and professional development sessions as required.
Assist applicants with completing the Common Housing Application for Massachusetts Programs (CHAMP).
Maintain and update the CHAMP waiting list on an ongoing basis, including applicant selections and requested changes.
Comply with all internal procedures and protocols established by management.
Perform other duties as assigned.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that re required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

QUALIFICATIONS AND CERTIFICATIONS

· Voucher administration experience preferred.

· Commitment to promoting an equitable, diverse, and inclusive environment.

· Excellent interpersonal, communication, and time management skills.

· Proficiency in Microsoft Office applications and the ability to learn new software systems quickly.

· Strong organizational, analytical, and problem-solving skills.

· Ability to work effectively in a fast-paced environment while maintaining attention to detail.

· Ability to multitask and work productively with limited supervision.

· Bilingual applicants are strongly encouraged to apply.

PHYSICAL DEMANDS/WORKING CONDITIONS

Requires prolonged sitting, with occasional bending, stooping, and stretching.
Ability to regularly lift up to 15 pounds and requires the ability to routinely climb two standard flights of stairs as part of daily work activities
Requires sufficient eye-hand coordination and manual dexterity to operate a keyboard, photocopier, telephone, calculator, and other office equipment.
Work is primarily performed in an office environment.

EQUAL EMPLOYMENT OPPORTUNITY POLICY

NeighborWorks Housing Solutions is proud to be an equal opportunity workplace and is an affirmative action employer. At NeighborWorks Housing Solutions we provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We celebrate diversity and are committed to creating an inclusive environment for all employees. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

E-VERIFY

This organization participates in the E Verify program.

Pay: $24.00 - $28.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Retirement plan
Tuition reimbursement
Vision insurance

People with a criminal record are encouraged to apply

Language:

Multilingual (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

telephone representative jobs in massachusetts

Program Representative - State Funded Rental Voucher Program

Student Services Representative

Customer Service Representative I

Patient Service Rep

Client Service Representative I - October Start

Client Coordinator

Service Representative (East Coast Candidates only) | Dental Provider Service Division | September 2026 - Remote

Call Center Representative

Call Center Representative

AR Accounts Receivable Associate

Utility Technician/CDL Required

Automotive Service Advisor

Bilingual Customer Care Representative

Automotive Service Advisor

Inside Sales Development Representative (SDR) / Customer Success Coordinator

Director of Development

Senior Customer Service Representative

Chair Car Dispatcher

Aquatics Manager

Automotive Service Advisor

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