Top 248 Warranty manager Jobs in Massachusetts

Senior Service Manager
Persimmon Technologies Corporation —Bedford, MA
- $130,000 - $145,000 a year
- Full-time
- Engineering
- Pass drug screening
- Master's degree
- AD&D insurance
- Disability insurance
Quality Manager
AMETEK —Chelmsford, MA
- $90,000 - $125,000 a year
- Full-time
- Microsoft Excel
- Management
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Retail Sales Supervisor (Barnstable, MA)
Staples, Inc. —Barnstable, MA
- $22.00 - $22.25 an hour
- Part-time
- Merchandising
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Warranty Manager – Locomotive Commissioning
Cadre Staffing Inc. —Boston, MA
- Full-time
- 5 years
- Continuous improvement
- In-person
HVAC Manager
Cape Associates —North Eastham, MA
- $110,000 - $150,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
Manufacturing Engineering Supervisor - Laser Syste
The Judge Group —Oxford, MA
- $70,000 - $95,000 a year
- Full-time
- Mid-level
- 3 years
- In-person
Quick Apply
Service Manager - West Bridgewater, MA
C4 Technical Services —West Bridgewater, MA
- $80,000 a year
- 5 years
- Mid-level
- Supervising experience
Quick Apply
Store Manager in Training
O'Reilly Automotive Stores —Dracut, MA
- $15 - $20 an hour
- Full-time
- ASE Certification
- Computer literacy
- Merchandising
- Employee stock purchase plan
- Health insurance
Quick Apply
9d
Service Manager
Confidential - to be discussed during interview —Fall River, MA
- $100,000 - $150,000 a year
- Full-time
- Dealership
- Customer service
- 5 years
- Health insurance
- Dental insurance
Quick Apply
Store Manager - In Training
Carr Hardware & Supply Inc —Pittsfield, MA
- $24 - $27 an hour
- Weekends as needed
- Background check
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
12d
Small Projects Division Manager
Popularis Construction Inc. —Framingham, MA
- Full-time
- Google Workspace
- Construction site
- Maintenance
- Mileage reimbursement
- Paid holidays
Quick Apply
Small Projects Division Manager
Popularis Construction Inc. —Medway, MA
- Full-time
- Google Workspace
- Construction site
- Maintenance
- Mileage reimbursement
- Paid holidays
Quick Apply
Retail Sales Supervisor (Orleans, MA)
Staples, Inc. —Orleans, MA
- Part-time
- Merchandising
- Mid-level
- Organizational skills
- Health insurance
- Dental insurance
Store Manager in Training
O'Reilly Automotive Stores —Orange, MA
- $15 - $20 an hour
- Full-time
- ASE Certification
- Computer literacy
- Merchandising
- Employee stock purchase plan
- Health insurance
Quick Apply
9d
Construction Site Supervisor
Maloney Properties LLC —Wellesley, MA
- $40 - $45 an hour
- Full-time
- Background check
- Construction site
- 5 years
- Paid holidays
- Disability insurance
Quick Apply
Construction Project Manager - Multi-family development
Everforth, Cybercoders —Waltham, MA
- $80,000 - $140,000 a year
- Full-time
- Construction site
- 5 years
- Residential
Senior Manager, Operations Engineering
Big Belly Solar LLC —Lawrence, MA
- Full-time
- 11+ years
- Master's degree
- Mentoring
Quick Apply
2d
Call Center Manager
Rodenhiser Home Services Inc —Holliston, MA
- $75,000 - $105,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- AD&D insurance
- Paid holidays
Quick Apply
Parts Manager - Multi-Location Oversight
CMC NORTH AMERICA —Methuen, MA
- $90,000 - $115,000 a year
- Clean driving record
- 5 years
- Driver's License
- Paid holidays
- Disability insurance
Quick Apply
Aviation Parts, and Procurement Manager
MIT Lincoln Laboratory —Lexington, MA
- $80,100 - $106,100 a year
- Clean driving record
- Data analysis skills
- Forklift
- Health insurance
- Dental insurance
4d

I want to receive the latest job alert for warranty manager in massachusetts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

warranty manager jobs near massachusetts

Sales Operations Manager jobs in North Eastham, MA

Store Manager jobs in Pittsfield, MA

Quality Manager jobs in Chelmsford, MA

Construction Project Manager jobs in Framingham, MA

Construction Project Manager jobs in Reston, VA

Retail Store Manager jobs in Paramus, NJ

Construction Project Manager jobs in Clarksville, TN

Construction Project Manager jobs in Santa Rosa Beach, FL

Construction Project Manager jobs in Cleveland, OH

Construction jobs in Santa Cruz, CA

Construction jobs in Tupelo, MS

District Manager jobs in Detroit, MI

Manufacturing Engineer jobs in Austin, TX

Senior Operations Engineer jobs in Minneapolis, MN

Senior Operations Engineer jobs in Houston, TX

Senior Operations Engineer jobs in Frankfort, KY

Operations jobs in Las Vegas, NV

Senior Operations Engineer jobs in Lee, MA

Sunrise Senior Living jobs in Wilton, CT

Civil Engineer jobs in Sweden, ME

Senior Service Manager

Persimmon Technologies Corporation -
Bedford, MA

Apply Now

Job Details

Full-time
$130,000 - $145,000 a year

Benefits

AD&D insurance
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
401(k) 5% Match
Vision insurance
401(k) matching

Qualifications

Quality control corrective actions
Managing technical support teams
Maintenance inventory management
Sales revenue Forecasting
New product introduction engineering projects
Customer relationship building
Production data analysis
Customer retention strategy
Defect resolution root cause analysis
Data analysis reporting
Parts administration
Customer returns handling
Managing teams in a customer support role
Field service
Defect rate reduction
Resource planning methods
Customer satisfaction tracking
Reliability analysis
Incident Escalation
First article inspection
Global team management
Managing clients in a customer support role
Team development
Key Performance Indicators
Collaboration with product development teams
Supply chain returns management
Customer relationship management
Collaboration with manufacturing teams
Annual budget preparation
International corporation experience

Full Job Description

Summary: The Director of Global Service is responsible for the leadership, strategy, and execution of Persimmon Technologies' global service organization. This role ensures world-class customer support, operational excellence, product reliability, and service profitability across all regions. The Director leads field service, service partners, customer support, repair and RMA operations, spare parts readiness, workforce planning, and customer escalations while serving as the voice of the customer within Persimmon Technologies. The candidate for this position must consent to and pass a background and drug test.

Reports to: Vice President of Sales

Direct Reports: Service Supervisor and Customer Service Manager

Responsibilities and Deliverables:

Global Service Leadership

Lead global service operations, regional resources, and thirdparty providers
Develop and execute a global service strategy aligned with growth objectives
Build a culture of accountability, technical excellence, and continuous improvement
Develop talent and succession plans within the service organization

Customer Support and Relationship Management

Serve as executive escalation point for critical customer issues
Build relationships across customers, engineering, quality, operations, and supply chain
Lead customer business reviews and service performance discussions
Drive customer satisfaction, retention, and longterm partnerships

Field Service, RMA and Repair Operations

Ensure global service personnel are trained and certified
Oversee global RMA and repair operations
Standardize processes, tooling, and performance metrics across repair locations
Oversee FAI, failure analysis, and customer returns
Drive improvements in repair quality and turnaround time

Product Reliability and Quality

Monitor product performance, reliability trends, warranty costs, and service metrics
Partner with Operations, Engineering, and Quality on corrective actions
Ensure accurate reporting of OBQ, FA, RMA, and complaint data
Use service data to drive product and process improvements

New Product Introduction (NPI)

Plan and lead service readiness activities for new products
Ensure training, documentation, tooling, and spare parts plans are completed before launch
Coordinate with Engineering, Applications, and Product Management for successful deployments

Spare Parts, Supply Chain and Financial Management

Partner with Supply Chain and Warehouse Operations on global spare parts availability
Develop inventory strategies to minimize customer downtime
Own service revenue forecasting, budget planning, and financial performance
Align resources with customer demand and growth objectives

Cross-Functional Leadership

Collaborate with Engineering, Applications, Operations, Quality, Supply Chain, Sales, and Marketing on customer satisfaction and product performance
Ensure customerimpacting changes are reviewed and approved
Act as the voice of the customer across the organization
Perform other duties as assigned

Skills Required:

Global leadership experience managing service operations, regional teams, and thirdparty providers, with the ability to develop strategy, talent, and succession plans
Strong executivelevel customer relationship management, including escalation handling, business reviews, and driving retention/satisfaction
Deep knowledge of field service, RMA, and repair operations, including standardization, FAI, failure analysis, and turnaround time improvement
Analytical skills to monitor reliability, warranty, and quality metrics, and translate data into corrective actions and process improvements
Crossfunctional collaboration and NPI experience, coordinating with Engineering, Quality, Operations, Supply Chain, Sales, and Marketing
Financial and supply chain acumen, including budget planning, revenue forecasting, and spare parts inventory strategy

Experience Required:

10+ years of progressive leadership experience in semiconductor equipment, robotics, automation, vacuum systems, manufacturing, or related industries.
Experience leading global service organizations and service provider networks.

Other Requirements:

Required approx. 30% travel to customer locations which include local, domestic and international locations. (This position is not eligible for visa sponsorship to work USA)
Work is sedentary in nature, but may require standing, walking, grasping, and lifting/moving up to 25 pounds

Education Required:

Bachelor's degree in Engineering, Business, Operations Management, or a related field required. Master's degree preferred.

Why Persimmon Technologies?

At Persimmon Technologies, we prioritize our employees' well-being and growth. We offer competitive compensation packages including comprehensive health benefits (medical, dental and vision), generous paid time off, 100% company paid short-term, long-term disability insurance, 100% company paid Basic life and AD&D insurance and a 401(k) plan with 5% company matching. Our commitment to professional development ensures continuous learning and career advancement. Join us and experience a workplace that supports your success and well-being.

Compensation: The compensation range for this position is $130K to $145K per year. The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, skills, job-related knowledge, internal equity, and geographical location.

Equal Employment Opportunity Statement:

Persimmon Technologies is committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. Reach out to HR if you require assistance in completing the applications or attending interviews.

Apply Now

Refine Your Search

warranty manager jobs in massachusetts

Senior Service Manager

Quality Manager

Retail Sales Supervisor (Barnstable, MA)

Warranty Manager – Locomotive Commissioning

HVAC Manager

Manufacturing Engineering Supervisor - Laser Syste

Service Manager - West Bridgewater, MA

Store Manager in Training

Service Manager

Store Manager - In Training

Small Projects Division Manager

Small Projects Division Manager

Retail Sales Supervisor (Orleans, MA)

Store Manager in Training

Construction Site Supervisor

Construction Project Manager - Multi-family development

Senior Manager, Operations Engineering

Call Center Manager

Parts Manager - Multi-Location Oversight

Aviation Parts, and Procurement Manager