Top 11 Senior customer service representative Jobs in Massapequa Park Ny

Sr Customer Success Manager
KWI —Melville, NY
- $110,000 a year
- Full-time
- Hybrid work
- 7 years
- Office
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Senior Client Relationship Administrator (Hybrid)
Broadridge —Edgewood, NY
- $36 - $40 an hour
- Email
- Hybrid work
- Sales
- Research
- Mid-level
4d
Senior Contact Center Specialist
Teachers Federal Credit Union —Hauppauge, NY
- $27.30 - $30.35 an hour
- Full-time
- Background check
- Writing skills
- Pass drug screening
- Dental insurance
- 401(k)
Quick Apply
Senior Customer Success Manager
Clever Devices Ltd. —Woodbury, NY
- $120,000 - $150,000 a year
- Full-time
- Contracts
- Budgeting
- Training & development
- Paid holidays
- Disability insurance
Quick Apply
Sr. Customer Service Representative
Inteplast Group —Hauppauge, NY
- $24 - $34 an hour
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
Client Service Associate / Sr. Client Service Associate
Wealth Enhancement Group —Deer Park, NY
- $51,450 - $84,000 a year
- Full-time
- Research
- Mid-level
- Office
- Profit sharing
- Paid parental leave
SAINT LAURENT Senior Client Advisor Roosevelt Field Bloom
Saint Laurent —Garden City, NY
- $20.00 - $21.50 an hour
- Full-time
- English
- Senior level
- Leadership
- Disability insurance
- Health insurance
11d
Senior Customer Service Representative-Commercial Print and Direct Mail
Century Direct Solutions —Islandia, NY
- From $55,000 a year
- Full-time
- Customer service
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
12d
Sr Client Service Associate
Wealth Enhancement Group —Great Neck, NY
- $51,450 - $84,000 a year
- Full-time
- Research
- Mid-level
- Office
- Profit sharing
- Paid parental leave

Other jobs to consider

Find your next job by exploring related positions.

Senior Client Relationship Administrator (Hybrid)
Broadridge —Edgewood, NY
You will interact with clients daily, through email and some phone calls, communicating status updates, providing resolutions to research items, problem solving…
$36 - $40 an hour
4d
Senior Manager, Customer Experience
Phillip Jeffries —Fairfield, NJ
Ensure team members have the tools, knowledge, and resources needed to succeed. Experience leveraging customer service platforms, helpdesk systems, and…
$80,000 - $95,000 a year
Quick Apply
6d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Senior Customer Service Representative
Packaging Corporation of America —Newark, OH
Serve as a link between the customer and the design, sales and production teams to meet customer requirements including scheduling production, securing delivery…
$54,000 - $70,000 a year
Seasonal Sr. Coordinator, Customer Support (Central Ohio)
Gap Inc. —Groveport, OH
We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements. Hourly Range: $20.10 - $24.60.
$20.10 - $24.60 an hour
10d

Show more jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in massapequa park ny

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior customer service representative jobs near massapequa park ny

Client Services Associate jobs in Deer Park, NY

Customer Success Manager jobs in Nashville, TN

No Experience No Degree Customer Service jobs in New York, NY

Customer Success Manager jobs in Oceanside, CA

Customer Success Manager jobs in Arvada, CO

Insurance Customer Service jobs in Tampa, FL

Customer Success Manager jobs in Vermont

Remote Customer Service jobs in Norman, OK

Senior Customer Service Representative jobs in Murfreesboro, TN

Senior Customer Service Representative jobs in Pittsburgh, PA

Senior Pastor jobs in Tennessee

Senior Customer Service Representative jobs in Dulles, VA

Senior Customer Service Representative jobs in Worcester, MA

Sellwood Senior Living jobs in Portland, OR

Client Services Associate jobs in Colorado Springs, CO

First Year Associate Attorney jobs in New York State

Client Services Associate jobs in Anaheim, CA

Client Services Associate jobs in Birmingham, MI

Director Surgical Services jobs in Texas

Associate Of Science Degree jobs in Michigan

Sr Customer Success Manager

KWI -
Melville, NY

Quick Apply

Job Details

Full-time
$110,000 a year

Benefits

Health insurance
Dental insurance
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Referral program

Qualifications

Managing customer accounts
Customer relationship management
Experience with SaaS (as product category for technical sales engineers)
SaaS
Account management
Cross-functional communication

Full Job Description

Description

The Opportunity

KWI is seeking a results-driven Senior Customer Success Manager (CSM) to manage and grow a portfolio of strategic accounts. This role is responsible for driving measurable customer outcomes, ensuring operational excellence in program execution, and contributing directly to retention and expansion of revenue.

The Senior CSM will act as a trusted advisor to customers, aligning KWI’s solutions to their business objectives while maintaining strong Gross Revenue Retention (GRR) and driving Net Revenue Retention (NRR) through expansion opportunities.

The Senior CSM will form relationships at the highest levels of our customers (the “Sponsors” and not just the “Users”).

The Company

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands.

We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

As a Sr Customer Success Manager, you excel at the following

GRR consistently above 95%
NRR consistently above 105%
NPS growth > 5 pts per year
Able to articulate value to customer vs just being transactional
Clear visibility into account health and proactive churn mitigation
Comfortable forming and maintaining strong relationships with senior clients
Able to forensically map out customer organization and make plans to get to new people
Measurable expansion revenue contribution (quarterly upsell target)
High product adoption and customer advocacy

The impact you'll make

Customer Retention & Health

Own and maintain Gross Revenue Retention (GRR) of greater than 95% within assigned accounts.
Ensure the Customer Success program is fully executed with precision, including onboarding oversight, lifecycle engagement, and structured success planning.
Continuously monitor account health scores, usage trends, risk signals, and churn indicators, taking proactive action to mitigate risk.
Build and maintain executive-level relationships to reinforce value realization and long-term partnership.

Revenue Growth & Expansion

Operate as a revenue-focused CSM, identifying and driving upsell and cross-sell opportunities that contribute to strong Net Revenue Retention (NRR).
Partner closely with CRO & VP Customer Experience on renewal strategy and expansion planning.
Lead value-based Executive Business Reviews (EBRs) that clearly articulate ROI and growth opportunities.

Program Execution & Operational Excellence

Execute the Customer Success playbook consistently and with discipline across all assigned accounts.
Drive product adoption and measurable customer outcomes aligned to agreed success metrics.

Cross-Functional Collaboration

Work effectively cross-functionally with Sales, Product, Support, Professional Services, and Finance to ensure seamless customer experiences.
Act as the voice of the customer internally, sharing feedback that influences product enhancements and service improvements.
Escalate and manage complex customer issues with urgency and ownership.

What you will bring

7+ years of experience in Customer Success, Account Management, or related roles within a SaaS technology company.
Retail/RetailTech experience is a huge plus but not required.
Demonstrated success maintaining GRR >95% and contributing to strong NRR through expansion revenue.
Experience managing enterprise or mid-market accounts in a complex technology environment.
Strong analytical mindset with the ability to interpret data and identify churn risk.
Executive-level communication skills and ability to influence senior stakeholders.
Proven ability to work collaboratively across multiple internal teams.

As a member of the KWI team you will receive

Full Medical, Dental and Vision
Annual bonus eligible
Free gym in the building
Generous PTO policy
Summer Fridays....all year round
Tuition Reimbursement
Discount from building café
401(K) with a 50% company match (up to 6% of employee contribution)
Employee Referral Program
(1) Volunteer day each year

Our work space

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday.

We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

Our commitment to you

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status.

With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

About KWI

KWI helps retailers maximize sales by uniting their online and in-store capabilities to deliver delightful shopper experiences. With KWI Merchandising and mobile POS, retailers can execute omnichannel flawlessly, and right at their fingertips — clienteling, endless aisle, mobile checkout with the latest payment options, inventory management, and ecommerce.

Quick Apply

Refine Your Search

senior customer service representative jobs in massapequa park ny

Sr Customer Success Manager

Senior Client Relationship Administrator (Hybrid)

Senior Contact Center Specialist

Senior Customer Success Manager

Sr. Customer Service Representative

Client Service Associate / Sr. Client Service Associate

SAINT LAURENT Senior Client Advisor Roosevelt Field Bloom

Senior Customer Service Representative-Commercial Print and Direct Mail

Sr Client Service Associate

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for senior customer service representative in massapequa park ny

Explore jobs in more locations

Description

The impact you'll make

What you will bring

As a member of the KWI team you will receive

About KWI

Job Seeker Tools

Employer Tools

Browse

Stay Connected