SUMMARY
The Environmental Services Supervisor is responsible for leading the daily operations of the Environmental Services department to ensure a clean, safe, and sanitary environment for patients, visitors, staff, and guests. This position supervises environmental services personnel, ensures compliance with infection prevention, safety, and regulatory standards, and promotes exceptional customer service through effective leadership, staff development, quality assurance, and operational excellence.
STATUS: Fulltime
LOCATION: Massena Hospital - 1 Hospital Dr, Massena, NY 13662
DEPARTMENT: Environmental Services
SCHEDULE: Monday - Friday 7am-3:30pm
ATTRIBUTES
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Strong leadership and team management
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Ability to motivate and coach staff
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Conflict resolution skills
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Decision-making and problem-solving
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Accountability and integrity
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Professionalism and reliability
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Clear verbal and written communication
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Active listening
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Ability to provide constructive feedback
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Strong customer service orientation
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Collaboration with multiple departments
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Knowledge of cleaning and sanitation procedures
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Understanding of infection prevention and control standards
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Scheduling and workforce management
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Inventory and supply management
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Quality assurance and inspections
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Budget awareness and cost control
RESPONSIBILITIES
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Supervise daily environmental services operations to ensure a clean, safe, and sanitary environment for patients, visitors, staff, and customers.
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Lead, train, coach, and evaluate environmental services staff to maintain high performance and adherence to organizational standards.
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Develop and manage employee work schedules, assignments, and staffing levels to ensure adequate departmental coverage.
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Conduct routine inspections of assigned areas to verify cleanliness, safety, and compliance with established policies and regulatory requirements.
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Ensure compliance with infection prevention and control procedures, OSHA standards, and all applicable environmental and safety regulations.
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Monitor staff performance, provide ongoing coaching, and conduct performance evaluations to support employee development.
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Investigate and resolve customer complaints and service concerns in a timely and professional manner.
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Maintain inventory of cleaning supplies, chemicals, and equipment, ensuring adequate stock levels and cost-effective usage.
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Train employees on the proper use of cleaning equipment, chemicals, personal protective equipment (PPE), and safe work practices.
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Coordinate deep cleaning, terminal cleaning, and special projects to support operational and regulatory requirements.
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Collaborate with nursing, facilities, infection prevention, and other departments to ensure efficient operations and exceptional service delivery.
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Monitor departmental productivity and quality metrics, implementing process improvements to enhance efficiency and service quality.
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Prepare and maintain accurate records, reports, inspection documentation, and employee attendance records.
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Ensure all equipment is properly maintained, inspected, and reported for repair when necessary.
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Enforce departmental policies, procedures, and safety protocols while promoting a culture of accountability and continuous improvement.
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Participate in emergency response activities, disaster preparedness, and facility-wide safety initiatives as needed.
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Conduct new employee orientation and ongoing training to ensure competency and compliance with organizational standards.
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Assist with departmental budgeting by monitoring supply usage, labor costs, and operational expenses.
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Recognize and reward employee achievements while fostering a positive, respectful, and team-oriented work environment.
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Support accreditation surveys and regulatory inspections by maintaining departmental readiness and ensuring compliance with healthcare and environmental standards.
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$30.00 - $30.00
Massena
13662
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
