Customer Account Services Analyst
Shearer's Foods —Massillon, OH
- $55,000 - $70,000 a year
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Analysis skills
Quick Apply
Patient Service Representative
Akron Children's Hospital —Massillon, OH
- Part-time
- Microsoft Excel
- Microsoft Outlook
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3d
Route Service Representative (4-Day Workweek)
Cintas —North Canton, OH
- Full-time
- Inventory control
- Military
- High school diploma or GED
- Profit sharing
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H-P Products —Louisville, OH
- Full-time
- Microsoft Excel
- 5 years
- ERP systems
- Health insurance
- Dental insurance
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11d
Customer Service Associate
Heritage Cooperative —New Philadelphia, OH
- Part-time
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1d
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Overnight Convenience Store Customer Service Representative - North End
BELL STORES INCORPORATED —Wooster, OH
- $15 an hour
- Part-time
- Merchandising
- Entry level
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Canton Roofing Company —North Canton, OH
- From $15 an hour
- Weekends as needed
- Background check
- Office
- Computer skills
- Paid training
Quick Apply
Convenience Store Customer Service Representative - Locust St.
BellStores —Canal Fulton, OH
- $14 an hour
- Weekends as needed
- Merchandising
- Reliable transportation
- Entry level
Quick Apply
Courtesy Center/Customer Service - PM & Weekends [Store 40]
Discount Drug Mart, Inc. —Wadsworth, OH
- From $13.50 an hour
- Part-time
- Background check
- Pass drug screening
- In-person
- Employee discount
- Flexible schedule
Quick Apply
1d
Convenience Store Customer Service Representative - Beall Ave.
BellStores —Wooster, OH
- $14 an hour
- Weekends as needed
- Merchandising
- Reliable transportation
- Entry level
Quick Apply
Overnight Convenience Store Customer Service Representative - Wooster Rt 3
BELL STORES INCORPORATED —Wooster, OH
- $15 an hour
- Part-time
- Merchandising
- Entry level
Quick Apply
Customer Service Representative
Ohio Gratings, Inc. —Canton, OH
- Microsoft Outlook
- ERP systems
- Office
Quick Apply
Customer Service
RW Screw LLC —Massillon, OH
- $20 - $22 an hour
- Full-time
- Microsoft Word
- Mid-level
- Administrative experience
- Paid holidays
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Brad Carpenter - State Farm Agent —Massillon, OH
- $17 - $19 an hour
- Part-time
- Office
- Communication skills
- Marketing
- Opportunities for advancement
Quick Apply
Customer Service Representative
Progressive Foam Technologies, Inc. —Beach City, OH
- $40,000 - $50,000 a year
- Microsoft Excel
- Mid-level
- 3 years
- Profit sharing
- Wellness program
Quick Apply
8d
Customer Service Representative
AWP Safety —North Canton, OH
- Full-time
- Basic math
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative
Greenbridge —North Canton, OH
- Microsoft Outlook
- Mid-level
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11d
Customer Service Representative - State Farm Agent Team Member
Richard Kobasic - State Farm Agent —Massillon, OH
- $40,000 - $50,000 a year
- Full-time
- High school
- Office
- Math
- Paid holidays
- Paid time off
Quick Apply
Customer Service Representative | Technical Support
Spectrum —North Canton, OH
- $20.00 - $25.25 an hour
- Weekends as needed
- English
- Residential
- Microsoft Office
- Opportunities for advancement

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Customer Account Services Analyst

Shearer's Foods -
Massillon, OH

Quick Apply

Job Details

Full-time
$55,000 - $70,000 a year

Qualifications

Customer communication
Data-driven problem-solving

Full Job Description

Shearer’s Foods, founded in 1974 and headquartered in Massillon, OH, is a leading manufacturer of salty snacks, cookies, and crackers. Specializing in private label and co-manufacturing, Shearer’s is the largest supplier of private brand salty snacks and second-largest supplier of private brand cookies and crackers.

With a strong focus on innovation, service, quality, and sustainability, Shearer’s has been awarded the food industry’s highest award for environmental sustainability, as well as multiple Supplier of the Year awards.

Operating 16 locations across North America and employing more than 5000 team members, Shearer’s is driven by its core values of People, Grow, Impact and Win. The company mission is to deliver exceptional products and services that make snacking a time to celebrate for our customers, colleagues, and community.

At Shearer’s Foods, we believe in a skills-first approach to recruitment and employment. This means focusing on what you can do and how you can grow, rather than traditional metrics alone. We are committed to adhering to anti-exclusion practices, removing barriers to access, and enhancing opportunities for all individuals based on merit and potential. Your skills, experience, and perspective are valuable—and we want to empower you to make your mark here with us.

Customer Account Services Analyst

Massillon, OH (Hybrid Schedule)

The Customer Account Services Analyst manages customer account activity from order entry through shipment, serving as a key contact for customers and internal teams. This role supports accurate order execution, on-time and in-full delivery, issue resolution, customer communication, reporting, and cross-functional coordination to protect service levels and business results.

Your seat at the table:

Respond promptly and professionally to customer questions, requests, order changes, and service concerns.
Manage customer orders received through email, electronic transfer, or customer portals from order entry through shipment.
Maintain accurate customer portal information, order details, inventory updates, production schedules, and shipment status.
Monitor orders to ensure on-time and in-full shipments, escalating issues and coordinating resolution across internal teams.
Evaluate order challenges and recommend solutions that balance customer needs, service impact, inventory, Sales priorities, and financial considerations.
Investigate complaints, deductions, service failures, and order issues while partnering with appropriate teams to resolve them.
Review aging inventory and work with Sales and customers to reduce scrap risk, manage transitions, and minimize financial exposure.
Provide reporting, analysis, and account updates to support customer, Sales, and management decision-making.
Track case fill, ROTIF, short shipments, and late shipments; support root-cause review and corrective action.
Support new product launches, end-of-life items, part transitions, redesigns, and customer-impacting service risks.
Coordinate with Scheduling, Transportation, Load Planning, Supply Chain, Operations, Accounts Receivable, and Sales on priorities, issues, and customer needs.

What you bring to the table:

Minimum of three years of relevant experience in customer service, account management, supply chain, operations, logistics, or a related function.
Bachelor’s degree in Supply Chain, Operations, Business, or related field preferred; equivalent experience may be considered.
Experience supporting internal and external customers in a fast-paced, service-focused environment.
Strong written and verbal communication skills with customers, leadership, and cross-functional partners.
Strong organization, follow-through, attention to detail, and ability to manage multiple priorities.
Ability to analyze data, identify issues, evaluate options, and recommend practical solutions.
Proficiency with Microsoft Office and ability to learn customer portals, internal systems, and reporting tools.
Ability to work independently, collaborate effectively, adapt to change, and remain professional under pressure.
Customer-focused mindset with the ability to balance customer expectations and business priorities.
Strong analytical skills with order, shipment, inventory, forecast, case fill, and ROTIF data.
Ability to influence, coordinate, and communicate effectively across departments.
Comfortable presenting account updates, facilitating meetings, and making data-supported recommendations.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

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customer service account representative jobs in massillon, oh

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