Top 4 Help desk analyst Jobs in Massillon, Oh

Help Desk Analyst
Integra Connect Careers —Fairlawn, OH
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Computer Science
- Bachelor of Science
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Desktop Support Analyst II
DYOPATH —Akron, OH
- $31.68 an hour
- Monday to Friday
- Background check
- Clean driving record
- Computer Science
- Health savings account
- Paid holidays
Quick Apply
4d

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Help Desk Analyst

Integra Connect Careers
Fairlawn, OH

Quick Apply

Job Details

Full-time
$50,000 - $65,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Knowledge management
Computer operation
Mobile device support
Email customer support
Technical support via phone
Bachelor's degree in information technology
Computer Science
Phone communication
Bachelor of Science
Triage
Training material drafting
Mid-level
Incident Escalation
Help files
Bachelor's degree
Desktop (troubleshooting support)
Remote access software
Desktop applications
Customer service knowledge base
Telecommunications headsets
Productivity software
Online help documentation
Technical support via email
Bachelor's degree in computer science
Escalation handling
2 years
Communication skills
Developing technical user guides
Mobile devices
Information Technology

Full Job Description

The Help Desk Analyst is responsible for working with end users (employees or contractors) to triage and escalate IT related issues or requests. This role is the front-line support for IT, solving end user issues and escalating work to other groups for more in-depth troubleshooting.

**This position is a hybrid role. Candidates must be local to Akron, OH.**

Responsibilities:

Provide technical support for end users (employees, contractors, and sometimes customers) as it relates to corporate IT solutions and equipment.
Provide technical support primarily over the phone, remote access or email.
Triage issues and solve or escalate them as needed to other team members.
Solicit approvals for access requests.
Create and maintain training materials and how-to documents as Knowledge base articles in the ITSM.
Maintain Help Desk coverage and ensure others are available in their absence.

2-3 years of Help Desk experience or other customer supporting responsibilities.
BS/BA in IT, CS, or similar field.
Knowledge of Microsoft applications (i.e. Office, email).
Solid understanding of computer systems, mobile devices, and other end user technologies.
Ability to diagnose and resolve basic technical issues with limited to no assistance.
Strong communication skills.
Customer oriented.
Ability to work in a fast-paced environment.

Physical Requirements/ Working Conditions:

Seated 6-8 hours per day.
Effectively utilize keyboard and phone/headset.

Benefits:

Integra Connect, LLC provides a comprehensive benefits plan

Medical/Dental/Vision Insurance beginning the 1st of the month following your date of hire
Paid Time Off
401k with employer match
Paid Holidays and Floating Holiday

Equal Opportunity Employer

Please note that the deadline for submitting applications is July 31, 2026. All applications must be received by this date to be considered.

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help desk analyst jobs in massillon, oh

Help Desk Analyst

Desktop Support Analyst II

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