Top 57 Senior quality specialist Jobs in Massillon, Oh

Senior Patient Relations Specialist
Akron Children's Hospital —Akron, OH
- 8 hour shift
- Hybrid work
- Microsoft Outlook
- Hospital
- Writing skills
14d
Senior Research & Development Specialist – Wet Chemistry
Jetpack Shipping —Akron, OH
- $80,000 - $95,000 a year
- Full-time
- 5 years
- ERP systems
- Bachelor's degree
- Health savings account
- Health insurance
Quick Apply
Industrial Electrical Specialist
Superior Dairy —Canton, OH
- Full-time
- Background check
- Pass drug screening
- Continuous improvement
- Disability insurance
- Health insurance
Quick Apply
B to B - Lead Generation Specialist- Full Time - $40 Per Hour Average (Hourly + Commission)
Lunar Cow Design —New Franklin, OH
- $40 - $50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Paid time off
Quick Apply
2d
Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)
Avanos Medical —Ohio
- $63,000 - $76,000 a year
- Full-time
- Microsoft Outlook
- Up to 50% travel
- RN License
- Health insurance
- 401(k) matching
B to B - Sales Appointment Setting - Full Time - $40 Per Hour Average (Hourly + Commission)
Lunar Cow Design —New Franklin, OH
- $40 - $50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Paid training
- Paid time off
Quick Apply
2d
Vice President, Fleet Operations
AWP Safety —North Canton, OH
- $210,000 - $280,000 a year
- Full-time
- 5 years
- Master's degree
- Analysis skills
- Paid holidays
- Disability insurance
Quick Apply
6d
Commercial Relationship Service Specialist Senior
Huntington Bank —Akron, OH
- $70,000 - $140,000 a year
- Full-time
- Sales
- 5 years
- Research
- Wellness program
- Paid holidays
Sr. eCommerce Specialist
Famous Supply —Akron, OH
- Full-time
- Merchandising
- Continuous improvement
- Product management
- Paid parental leave
- Paid holidays
Quick Apply
Economic Development Specialist II
City of Akron, OH —Akron, OH
- $60,548.80 - $74,027.20 a year
- Word processing
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
8d
Fall 2026 Co-op
Kokosing Inc —Louisville, OH
- Full-time
- Construction site
- Residential
- Construction experience
- Mileage reimbursement
Quick Apply
Audit Specialist
Akron Children's Hospital —Akron, OH
- Full-time
- CPA
- 5 years
- HIPAA
Executive Assistant
Continental Group Sector ContiTech —Fairlawn, OH
- Full-time
- Microsoft Excel
- 5 years
- Computer literacy
- Tuition reimbursement
- Paid time off
Quick Apply
1d
Senior Manager- Vertical Marketing
The Timken Company —North Canton, OH
- 7 years
- Marketing
- Analysis skills
- Opportunities for advancement
Clinician Support Specialist
Eventus WholeHealth Management LLC —Wooster, OH
- Skilled nursing facility
- High school diploma or GED
- Driver's License
- Fuel card
- Health savings account
Quick Apply
Risk Management Specialist
Akron Children's Hospital —Akron, OH
- Full-time
- Nursing
- Microsoft Outlook
- RN License
Sr Buyer/Purchasing - Freight & Warehousing - AMERICAS
Continental Group Sector ContiTech —Fairlawn, OH
- Full-time
- Hybrid work
- 5 years
- Microsoft Office
- Travel
Quick Apply
Senior Project Manager BA IAM
Continental Group Sector ContiTech —Fairlawn, OH
- Full-time
- Hybrid work
- Engineering
- Travel
- Conflict management
Quick Apply
Senior Project Manager
Steel Equipment Specialists, LLC —Alliance, OH
- $80,000 - $110,000 a year
- 8 hour shift
- Bachelor of Science
- Research
- Team management
- Health savings account
- Health insurance
Quick Apply
T&I Marketing Specialist 1
GAI Consultants Inc —Canton, OH
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Paid parental leave
- Paid holidays
Quick Apply

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senior quality specialist jobs near massillon, oh

Senior Patient Relations Specialist

Akron Children's Hospital -
Akron, OH

Apply Now

Job Details

Full-time
14 days ago

Qualifications

TJC
Microsoft Outlook
Writing skills
CMS
CMS regulatory compliance
Technical Proficiency

Full Job Description

Job Description

Job Requisition Number 35909

Full-Time, Day Shift

Monday - Friday 8 - 4:30 pm

Hybrid

Summary:

The Senior Patient Relations Specialist serves as a liaison between patient families and the health care system to address patient care concerns, complaints, and grievances to provide an outstanding patient experience. This position collaborates with clinical and operational leaders to investigate concerns, identify opportunities for improvement, and facilitate the timely resolution of complaints and grievances. The Senior Patient Relations Specialist supports the organization's commitment to family-centered care by fostering effective communication, service excellence, and continuous quality improvement.

Responsibilities:

1. Manages the complaint and grievance worklist throughout the investigation and resolution process in the tracking system. Ensures grievances are resolved in a timely manner consistent with regulatory standards and guidelines.

2. Investigates complaints and grievances by interviewing patients and family members, reviewing concerns with clinical or operational leadership, and reviewing medical records as needed. Collaborates with leaders to identify appropriate resolution strategies and respond to patients and families verbally and in writing as required.

3. Facilitates service recovery efforts to address concerns, restore patient/family confidence, and support an outstanding patient experience. Provides supportive counseling, de-escalation, and crisis intervention to staff and families to assist in conflict resolution.

4. Serves as a senior resource on healthcare services, patient rights, policies, and procedures for ACH employees, patients, and families. Enhances understanding, engagement, and effective communication across the patient care experience.

5. Acts as a lead resource to hospital staff for assessing, investigating, and responding to patient care concerns and complaints. Serves as a point of escalation for concerns that cannot be resolved effectively within the originating area.

6. Maintains up-to-date, accurate, and confidential records of patient/family interactions, grievances, and resolutions. Ensures documentation supports regulatory requirements, organizational policy, and effective follow-up.

7. Identifies situations requiring additional support or higher-level intervention and engages the Risk Manager and/or Quality Department as appropriate. Leverages available resources to address complex complaints and support timely resolution.

8. Tracks, trends, and analyzes patient concerns to identify systemic issues and recommend process improvements. Assists with the preparation of related reports and supports initiatives focused on quality improvement and patient experience.

9. Conducts proactive rounding to foster relationships and identify situations with potential for escalation. Works closely with clinical and non-clinical teams, including nursing, medical staff, administration, and social workers, to address and resolve patient grievances and improve the patient experience.

10. Develops and facilitates training initiatives to enhance patient relations skills and equip staff with tools to engage effectively with patients and families. Supports staff in addressing concerns to improve patient satisfaction and quality of care.

11. Provides mentorship to the Patient Relations Specialist and participates in hospital committees and process improvement initiatives. Presents grievances and resolutions to the organization's Grievance Committee consistent with applicable policy and regulatory requirements and may facilitate discussion regarding appropriate resolution strategies.

12. Functions as the organization's Section 1557 Coordinator. Performs other duties as assigned.

Other information:

Technical Expertise

1. Excellent written and verbal communication skills required.

2. Demonstrated ability at speaking in front of large groups is preferred.

3. Proficient in conflict resolution and working in emotionally charged situations.

4. Experience collaborating and communicating with all professional levels within an organization is required.

5. Experience in healthcare is required.

6. Knowledge of CMS regulations and TJC standards applicable to complaint and grievance resolution is required

7. Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.

8. Experience in EPIC or other electronic medical records system is preferred.

Education and Experience

1. Education: Bachelor's degree in Healthcare, Communications, Psychology, or related field is strongly preferred.

2. Licensure: None

3. Certification: None

4. Years of relevant experience: 3 years is required; 5 years is preferred.

5. Years of supervisory experience: None

Full Time

FTE: 1.000000

Status: Fixed Hybrid

Apply Now

Refine Your Search

senior quality specialist jobs in massillon, oh

Senior Patient Relations Specialist

Senior Research & Development Specialist – Wet Chemistry

Industrial Electrical Specialist

B to B - Lead Generation Specialist- Full Time - $40 Per Hour Average (Hourly + Commission)

Associate Clinical Sales Consultant, Specialty Nutrition Systems - Ohio (Columbus, Cleveland)

B to B - Sales Appointment Setting - Full Time - $40 Per Hour Average (Hourly + Commission)

Vice President, Fleet Operations

Commercial Relationship Service Specialist Senior

Sr. eCommerce Specialist

Economic Development Specialist II

Fall 2026 Co-op

Audit Specialist

Executive Assistant

Senior Manager- Vertical Marketing

Clinician Support Specialist

Risk Management Specialist

Sr Buyer/Purchasing - Freight & Warehousing - AMERICAS

Senior Project Manager BA IAM

Senior Project Manager

T&I Marketing Specialist 1

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