Top 269 Customer care coordinator Jobs in Matinecock Ny

Service Coordinator - (Onsite)
W Services Group LLC —Hauppauge, NY
- $23 - $26 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- In-person
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Optometry Front Desk Coordinator
Professional Optometry Vision Care —Commack, NY
- $20 - $26 an hour
- Full-time
- Microsoft Excel
- Writing skills
- Office
- Health insurance
- 401(k)
Quick Apply
Associate Cleaning Services
W Services Group LLC —Hauppauge, NY
- $21.50 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
Quick Apply
8d
Intake Coordinator
Always Compassionate Home Care —White Plains, NY
- $62,000 - $72,000 a year
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Care Coordinator Associate
All Metro Health Care —Lynbrook, NY
- $17 - $18 an hour
- Monday to Friday
- Spanish
- Customer service
- English
- AD&D insurance
- Disability insurance
Quick Apply
Scheduling Coordinator - Rye, NY
New York Blood Center Inc —Rye, NY
- $31 an hour
- Full-time
- Microsoft Excel
- Hospital
- Customer service
Patient Care Coordinator
Island Sports Physical Therapy —Huntington Station, NY
- $18 - $20 an hour
- Part-time
- Private practice
- Microsoft Outlook
- Customer service
- Health insurance
- 401(k)
Quick Apply
3d
Patient Care Coordinator
Optum —Syosset, NY
- $18 - $32 an hour
- Urgently hiring
- Microsoft Outlook
- OSHA
- Computer literacy
- AD&D insurance
- Employee stock purchase plan
Associate Patient Care Coordinator
Optum —Syosset, NY
- $16 - $29 an hour
- Urgently hiring
- Microsoft Outlook
- Pass drug screening
- Primary Care
- AD&D insurance
- Employee stock purchase plan
1d
Helpline Coordinator
COMMUNITY SERVICE SOCIETY OF NEW YORK —New York, NY
- $75,196 a year
- Full-time
- Hybrid work
- Spanish
- Experience working with individuals with disabilities
- Mid-level
- Commuter assistance
- Health insurance
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Patient Care Coordinator - Dr. Rodericks
Hospital for Special Surgery —Fresh Meadows, NY
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Care Coordinator - NYC
Atria Health and Research Institute —New York, NY
- $85,000 - $100,000 a year
- Weekends as needed
- 5 years
- Urgent Care
- HIPAA
- Health insurance
- 401(k) 4% Match
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Patient Care Coordinator - Dr. Hudgins
Hospital for Special Surgery —Stamford, CT
- $26.65 - $40.87 an hour
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Homecare Staffing Coordinator
Inspire Health Group —Queens, NY
- $25 - $28 an hour
- 8 hour shift
- High school diploma or GED
- Home Health
- Computer skills
- Paid holidays
- Paid time off
Quick Apply
4d
Front Desk Coordinator - Full Time
RestorixHealth —Valhalla, NY
- $24.00 - $26.50 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hospital
- Health savings account
- AD&D insurance
Quick Apply
Patient Care Coordinator
Specialty1 Partners —White Plains, NY
- $25 - $30 an hour
- Dental office
- Surgery
- High school diploma or GED
- Health savings account
- Disability insurance
Quick Apply
Dental Insurance Coordinator & Front Desk Receptionist
Max Dental Group —Hicksville, NY
- $25 - $30 an hour
- Part-time
- Dental office
- Mid-level
- Organizational skills
- Dental insurance
Quick Apply
Customer Relations Coordinator II
Stamford Health —Stamford, CT
- Overtime
- Computer literacy
- Mid-level
- High school diploma or GED
Quick Apply
Patient Care Coordinator
Rye Family Dentistry —Rye, NY
- $25 - $28 an hour
- Monday to Friday
- Dental office
- 1 year
- Communication skills
- Health savings account
- Disability insurance
Front Desk Care Coordinator (Onsite-Westchester)
East River Medical Imaging, PC —White Plains, NY
- $20 - $25 an hour
- Full-time
- In-person
- Radiology
- 2 years
Quick Apply
10d

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customer care coordinator jobs near matinecock ny

Service Coordinator - (Onsite)

W Services Group LLC -
Hauppauge, NY

Quick Apply

Job Details

Full-time
$23 - $26 an hour

Qualifications

Customer follow-ups
Cleaning & sanitation management
Communication with suppliers
Customer communication
Managing commercial facilities cleaning teams
Team member evaluation
Contractor management
Microsoft Outlook
Service scheduling
Client inquiry handling
Team scheduling
Performance feedback (performance evaluation method)
Sales proposal writing
Mid-level
Incident Escalation
Proposal writing
Team training
Industry trends
Issue tracking
Client management
Order placement
Scope management
Facilities maintenance customer service
Progress management
Order tracking
Cross-functional collaboration
Communication skills
Project stakeholder communication

Full Job Description

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment. This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

About the Role

The Service Coordinator position owns the execution and oversight of all cleaning services within your assigned market, including both recurring and demand-based work. Act as the primary point of contact for Contractor partners and clients, ensuring high-quality service delivery, on-time completion, accurate billing, and strong communication with internal and external stakeholders.

PRIMARY RESPONSIBILITIES:

Management of Recurring & Demand Services:

Ensure all services to be performed are sent to contractor partners (CPs) per scheduling cycle.
Ensure work order listing is sent out to the CPs per the scheduling cycle.
Ensure all callbacks are completed in a timely manner.
Track all complaints, no-shows, and service failures to resolution using RTS process in WAVES. Assign RTS to field or Contractor relations team members when appropriate.
Provide timely responses to client inquiries/issues. Responses to clients should be within an hour for hot escalations and before the end of the day for standard matters.
Ensure recurring services are scheduled within scheduling cycle. If not, receive approval from Client to extend and/or cancel.
Ensure all clients 3rd party web platforms are accurately updated/closed out to ensure accounting department can invoice client.
Order any required product from suppliers for services as needed.
Advise the client of any security guard requirements as needed.
Coordinator and schedule lift rentals as needed.
Review Daily Note Report/RTS Report following up on all issues/complaints in your Market(s).
Manage all demand-based cleaning work from initiation to completion.
Proactively track open work orders and escalate or resolve delays quickly.

Execute Demand Services

Accept/acknowledge all new work requests that are received within one hour of receipt.
Speak with store management to clarify the scope of work.
Ensure contract partners provide the necessary information for proposals (primary scope of work being completed, number of techs/hours, square footage, supply/equipment/chemical costs, photos).
Prepare and post accurate client proposals. Ensure this is within client protocol and time frames.
Schedule all approved demand services are scheduled and completed within a timeframe to meet client SLAs.
Maintain ongoing communications with CPs to clarify scopes, expectations, and scheduling needs as work orders progress.
Ensure work orders are accurately updated with all CP & client pricing to ensure the billing department can invoice the client without delay.

Mark Team Responsibilities

Work closely with Associates, Contractor Relations and Field ops to ensure smooth coordination within assigned market.
Lead or contribute to market team calls, performance reviews, and contractor discussions.
Share trends, risks, and opportunities related to market performance.
Track all complaints, no-shows, and service failures to resolution.
Escalate complex issues to Contractor Relations and Area Manager or management as needed.
Ensure all service issues are followed through to closure.
Identify underperforming CO’s provide feedback to internal teams and recommend changes where appropriate

Special Projects As Assigned

Accept additional responsibilities or projects as needed.
Provide support and training to others inside and outside the department as needed to fulfill business needs.

Skills

Proficient in Waves and able to use client’s third party websites.
Proficiency in MS Outlook, Word and able to use basic Excel.
Ability to multitask and solve problems with clear communication.
Team player with a positive attitude.

W Services Group, LLC. provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, veteran status, genetic information, or any other characteristic protected by law.

Quick Apply

Refine Your Search

customer care coordinator jobs in matinecock ny

Service Coordinator - (Onsite)

Optometry Front Desk Coordinator

Associate Cleaning Services

Intake Coordinator

Care Coordinator Associate

Scheduling Coordinator - Rye, NY

Patient Care Coordinator

Patient Care Coordinator

Associate Patient Care Coordinator

Helpline Coordinator

Patient Care Coordinator - Dr. Rodericks

Care Coordinator - NYC

Patient Care Coordinator - Dr. Hudgins

Homecare Staffing Coordinator

Front Desk Coordinator - Full Time

Patient Care Coordinator

Dental Insurance Coordinator & Front Desk Receptionist

Customer Relations Coordinator II

Patient Care Coordinator

Front Desk Care Coordinator (Onsite-Westchester)

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