Top 84 Guest service agent Jobs in Matthews, Nc

Front Desk Agent
The Ballantyne, A Luxury Collection Hotel —Charlotte, NC
- Hotel
- Computer skills
- Communication skills
- Dental insurance
- Paid time off
Quick Apply
1d
Charlotte - Flexible Schedule Front Desk Agent
NFC Amenity Management —Charlotte, NC
- $18 an hour
- Part-time
- US work authorization
- Reliable transportation
- Entry level
- Paid training
- Disability insurance
Quick Apply
8d
Leasing Agent
Partnership Property Management —Charlotte, NC
- $22 - $23 an hour
- Full-time
- Spanish
- Customer service
- Basic math
- Paid holidays
- 401(k)
Quick Apply
Hotel Guest Service Agent
Hilton Charlotte University Place —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Leadership
- Communication skills
Quick Apply
Part Time Overnight Guest Service Agent
Kimpton Hotels & Restaurants —Charlotte, NC
- $19 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Front Desk Agent First Shift
Le Meridien & Sheraton Charlotte Hotels —Charlotte, NC
- $17 an hour
- Weekends as needed
- Hotel
- Entry level
Quick Apply
14d
Front Office Agent
Hyatt House Charlotte/Center City —Charlotte, NC
- $16 an hour
- Weekends as needed
- Residential
- Hotel
- Front desk
- Employee stock purchase plan
- Health insurance
2d
Part-Time Guest Service Agent
Hilton Charlotte Uptown —Charlotte, NC
- Part-time
- Hotel
- High school diploma or GED
- Computer skills
- 401(k) matching
- Employee discount
Quick Apply
2d
Hotel Front Desk Associate
Residence Inn Piper Glen —Charlotte, NC
- $16 - $17 an hour
- Part-time
- Microsoft Word
- Ability to walk for extended periods
- English
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12d
Front Desk Agent
MCR Hotels —Matthews, NC
- $14 - $15 an hour
- Weekends as needed
- 18 years or older
- English
- Hotel
- Health insurance
- Dental insurance
Quick Apply
Hotel Front Desk Associate/Bartender
SpringHill Suites Ballantyne —Charlotte, NC
- Part-time
- Microsoft Word
- Serving
- Microsoft Excel
Quick Apply
5d
Front Desk Agent – Home2 Suites by Hilton (Opening Team)
Home2 Suites by Hilton —Charlotte, NC
- Part-time
- Hotel
- Computer skills
- In-person
- Health insurance
- Dental insurance
Quick Apply
2d
Hotel Front Desk Associate
Embassy Suites Charlotte —Charlotte, NC
- $15.00 - $16.50 an hour
- Weekends as needed
- Microsoft Word
- Ability to walk for extended periods
- English
Quick Apply
Spa Front Desk Agent
Marriott International, Inc —Charlotte, NC
- Full-time
- Hotel
- High school diploma or GED
- Entry level
Hotel Front Desk Agent
Doubletree by Hilton Charlotte City Center —Charlotte, NC
- Hotel
- High school diploma or GED
- Organizational skills
Quick Apply
Front Desk Agent - Brand New Moxy Charlotte
Lexima —Charlotte, NC
- $16.00 - $18.50 an hour
- Weekends as needed
- Serving
- Bar
- Hotel
- Flexible schedule
Front Desk Agent
Holiday Inn Express & Suites Charlotte - Ballantyne —Charlotte, NC
- Hotel
- High school diploma or GED
- Communication skills
Quick Apply
Guest Service Agent
Drury Hotels Company LLC —Charlotte, NC
- Up to $3,200 a year
- Part-time
- English
- Hotel
- Cleaning
- Health insurance
- Dental insurance
Front Desk Agent
White Lodging Services Corporation —Charlotte, NC
- Weekends as needed
- Hotel
- Ability to stand for extended periods
- Communication skills
- Paid parental leave
- Disability insurance
Quick Apply
Guest Services Agent
Naman Hotels —Charlotte, NC
- Part-time
- Hotel
- Computer skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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guest service agent jobs near matthews, nc

Front Desk Agent

The Ballantyne, A Luxury Collection Hotel -
Charlotte, NC

Quick Apply

Job Details

1 day ago

Benefits

Dental insurance
Paid time off
Employee assistance program
Vision insurance

Qualifications

Customer records maintenance
Computer operation
Hotel and accommodations payment processing
Hotel policy compliance
Property management tools
Email customer support
Maintaining an organized workspace
Sales transaction processing
Financial transaction processing
Phone communication
Greeting customers
Answering guest questions
Accurate transaction records management
Hotel room assignment management
Task prioritization
Computer skills
Phone call management
Hotel and accommodations guest complaints handling
Clean workspace maintenance
Communication skills
Entry level
Customer data entry

Full Job Description

Job Description

Front Desk Agent

Department: Front Office

Reports To: Front Office Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring a seamless check-in and check-out process. You will be responsible for managing guest inquiries, reservations, and any issues that may arise.

Key Responsibilities:

Guest Service:

o Greet and welcome guests in a warm and friendly manner.

o Assist guests with check-in and check-out procedures, including room assignments and payment processing.

o Handle guest inquiries and requests promptly and efficiently.

o Provide information about hotel amenities, local attractions, and transportation options.

o Resolve guest complaints and issues in a timely and professional manner.

Reservations:

o Process reservations and cancellations.

o Manage room assignments and room blocks.

o Update and maintain accurate guest records.

Administrative Tasks:

o Answer phone calls and respond to emails.

o Maintain a clean and organized front desk area.

o Adhere to hotel policies and procedures.

o Assist with other tasks as assigned.

Qualifications:

. Excellent communication and interpersonal skills.

. Strong customer service orientation.

. Ability to multitask and prioritize tasks.

. Attention to detail and accuracy.

. Basic computer skills, including proficiency in property management systems.

. Previous experience in the hospitality industry preferred.

Perks & Benefits:

. Medical, Dental, Vision

. Hotel Discounts

. Paid Time Off

. Employee Assistance program

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Quick Apply

Refine Your Search

guest service agent jobs in matthews, nc

Front Desk Agent

Charlotte - Flexible Schedule Front Desk Agent

Leasing Agent

Hotel Guest Service Agent

Part Time Overnight Guest Service Agent

Front Desk Agent First Shift

Front Office Agent

Part-Time Guest Service Agent

Hotel Front Desk Associate

Front Desk Agent

Hotel Front Desk Associate/Bartender

Front Desk Agent – Home2 Suites by Hilton (Opening Team)

Hotel Front Desk Associate

Spa Front Desk Agent

Hotel Front Desk Agent

Front Desk Agent - Brand New Moxy Charlotte

Front Desk Agent

Guest Service Agent

Front Desk Agent

Guest Services Agent

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