Top 11 Help desk analyst Jobs in Matthews Nc

Service Desk Analyst
iSuite —Charlotte, NC
- $50,000 - $55,000 a year
- Office
- Windows
- Microsoft Office
- Paid parental leave
- Paid holidays
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5d
Service Desk Analyst
Aecon Group —Charlotte, NC
- Email
- Mid-level
- Windows
- Microsoft Office
- Tuition reimbursement
Technical Support Analyst
Shamrock Trading Corporation —Charlotte, NC
- Full-time
- Bachelor of Science
- Writing skills
- English
- Dental insurance
- 401(k)
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IT Site Support Analyst - Global Manufacturing
General Motors —Concord, NC
- Overtime
- Microsoft Excel
- 3 years
- Analysis skills
- Benefits from day one
Service Desk Analyst Tier II
All Lines Technology Inc —Rock Hill, SC
- Research
- Mid-level
- Windows
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Security Analyst
MIDREX TECHNOLOGIES INC —Charlotte, NC
- Overtime
- Customer service
- Mid-level
- Office
- Profit sharing
- 401(k)
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2d
IT infrastructure Analyst
Carrier Enterprise —Charlotte, NC
- Full-time
- Computer Science
- Mid-level
- Windows
- Health savings account
- Paid holidays
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Senior Enterprise Applications Engineer (Charlotte/Greensboro/Raleigh, NC)
Benchmark Makers —Charlotte, NC
- Email
- Computer science
- Computer Science
- Office

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Help Desk Analyst 2 [must have Citrix and VDI] - Madison County, OH/On-Site
Software Technology Inc —Madison County, OH
Manage clients or their own company Citrix systems, VDI and its other technologies. The engineer is responsible for taking care of all the administration tools…
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Technical Support Specialist
Proteam Solutions —Columbus, OH
Provide high-quality customer service while managing a high volume of inbound phone calls. Experience using remote access and remote troubleshooting tools.
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help desk analyst jobs near matthews nc

Service Desk Analyst

iSuite
Charlotte, NC

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Job Details

$50,000 - $55,000 a year
5 days ago

Benefits

Paid parental leave
Paid holidays
Health insurance
Dental insurance
401(k)
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance

Qualifications

Network troubleshooting
Windows
Microsoft Office
DHCP
Desktop applications
DNS
Ticketing system technical support
VPN

Full Job Description

Information TechnologyOpportunity: Service Desk Analyst

iSuite L.L.C. is seeking a qualified professional to join our Information Technology team. iSuite is a business support services organization formed in 2023. The organization provides business development and pursuit, estimating, safety, accounting, human resources, information technology, marketing, and training services to clients within the Architecture, Engineering, Construction (A/E/C) industry.

This shared-services company supports the IMI business units and provides a uniform, employee-based culture founded on our Support the Build mentality. This mentality aligns with our employee-owned company so that all personnel take an owner’s mindset approach to our business. iSuite is headquartered in Nashville, TN and has branches in Granite City, IL, Chesterfield, MO and Charlotte, NC.

We are currently looking for a ServiceDesk Analyst to join our Information Technology team located at our office in Charlotte, NC. Our ideal candidate for a Service Desk Analyst is someone who has 1+ years of experience and will serve as the first point of contact for end users seeking technical assistance, providing timely and effective resolution of hardware, software, and network issues. This role focuses on delivering high-quality customer service, accurate ticket documentation, and consistent adherence to service desk processes and SLAs.

Primary responsibilities for iSuite’s Service Desk Analyst include:

Respond to incoming support requests via phone, email, ticketing system, and chat
Diagnose and resolve Tier 1 and Tier 2 hardware, software, and network issues
Accurately document all interactions, troubleshooting steps, and resolutions in the ticketing system
Escalate unresolved or complex issues to the ServiceDesk Lead or appropriate teams in a timely manner
Assist with user account management in Active Directory, Microsoft 365, and other business applications
Support onboarding and offboarding tasks, including account provisioning, hardware setup, and access reviews
Image, deploy, and maintain workstations, peripherals, and mobile devices
Follow established procedures to ensure SLA compliance and a high level of customer satisfaction
Contribute to the knowledge base by creating and updating articles based on recurring issues
Identify trends in support requests and recommend improvements to processes or end-user training

Primary qualifications for iSuite’s Service Desk Analyst include:

Associate's degree in IT or related field, or equivalent hands-on experience
1+ year in a help desk, service desk, or technical support role
Working knowledge of Windows, Microsoft 365, Active Directory, and common business applications
Experience with ITSM platforms (Halo PSA, ConnectWise, ServiceNow)
Basic networking troubleshooting (DNS, DHCP, VPN, Wi-Fi)
Strong customer service orientation, clear written and verbal communication, attention to detail, ability to manage multiple priorities, and a willingness to learn
Preferred but not needed certifications: A+, Network+, AZ-900, or ITIL Foundation

COMPENSATION AND BENEFITS:

Salary Range: $50,000 - $55,000
Employee Stock Ownership Program
Discretionary Annual Bonus'
Health Insurance
Dental Insurance
Vision Insurance
401k with Discretionary Company Contributions
Paid Time Off (Vacation; Sick Time)
Paid Company Holidays
Paid Parental Leave
Tuition Reimbursement Program
Employee Assistance Program
Gym Reimbursements

DIVERSITY:

Our commitment to diversity and inclusion starts with us. The IMI companies strive to build a team that is truly reflective of the communities we serve in every level of our business. We know that when diverse minds and perspectives come together, the possibilities are limitless.

WHY iSuite L.L.C?

At the IMI companies, we don’t just admire thinking outside of the box, we encourage it. IMI knows that to tackle the challenging projects we are faced with every day takes a team of creative problem solvers who aren’t afraid to be bold. Which is why IMI companies work every day to create a work environment that gives back to our employees. Our family-first approach and commitment to work-life balance are just a couple of the things that make the IMI companies an ideal career destination.

Our philosophy is to hire talented people, provide them with the training, tools, and resources to be successful, empower them to go and contribute to the success of the company, and to reward performance. If you’re ready to be a part of our team AND a part of our solution, APPLY TODAY!

EOE/M/F/V/D

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Refine Your Search

help desk analyst jobs in matthews nc

Service Desk Analyst

Service Desk Analyst

Technical Support Analyst

IT Site Support Analyst - Global Manufacturing

Service Desk Analyst Tier II

Security Analyst

IT infrastructure Analyst

Senior Enterprise Applications Engineer (Charlotte/Greensboro/Raleigh, NC)

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