Top 43 Helpdesk technician Jobs in Matthews Nc

Production Floor Supervisor
ICON AEROSPACE —Indian Trail, NC
- From $75,000 a year
- Full-time
- Ability to walk for extended periods
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Indian Trail, NC
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
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Field Service Technician - Charlotte, NC
GLORY —North Carolina
- $20 - $27 an hour
- Weekends as needed
- Customer service
- Military
- Computer literacy
- Paid parental leave
- AD&D insurance
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Tier 1 Desktop Support Technician
Culp Elliott & Carpenter, PLLC —Charlotte, NC
- Full-time
- Background check
- Mid-level
- Windows
- Health savings account
- Health insurance
Quick Apply
IT Support Technician
Disaster Resource Group —Charlotte, NC
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
Desktop Support Technician - IT
Service Metal —Charlotte, NC
- $24 - $26 an hour
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
- Profit sharing
- Paid parental leave
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3d
Help Desk Technician
Chesapeake Containment —Charlotte, NC
- Email
- Spanish
- Microsoft Excel
- Computer literacy
- Dental insurance
- Paid time off
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12d
Onsite IT Support Tech
BrightFlow Technologies —Mint Hill, NC
- $60,000 - $70,000 a year
- Mid-level
- In-person
- 2 years
- Paid training
- Dental insurance
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IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
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IT Desktop Support
Axiom Technologies —Charlotte, NC
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Desktop Systems Specialist II
Shutterfly —Fort Mill, SC
- Full-time
- Mid-level
- Windows
- Microsoft Office
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8d
IT Support Technician - NC
Software Technology Inc —Charlotte, NC
- Microsoft Outlook
- Research
- Mid-level
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IT Technician – Concord, NC, Concord Pkwy
Cook Out Restaurants —Concord, NC
- $20 an hour
- On call
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Desktop Support Technician - CLT Airport
ESP Global Services Limited —Charlotte, NC
- $25 - $28 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician I
WARN INDUSTRIES INC —Lancaster, SC
- Overtime
- Research
- Mid-level
- Office
Quick Apply
Help Desk Support Technician
NEW HOPE CAROLINAS INC —Rock Hill, SC
- Computer science
- Azure
- Computer Science
Quick Apply
Support Technician II
Nucentric Solutions —Charlotte, NC
- Mid-level
- Windows
- In-person
- Paid holidays
- Disability insurance
Quick Apply
Desktop Support Specialist - Huntersville, NC/On-site
Software Technology Inc —Huntersville, NC
- Research
- Mid-level
- Travel
Quick Apply
Team Lead Technician
Cabarrus County Schools —Concord, NC
- $23.93 - $38.26 an hour
- Full-time
- Computer literacy
- Basic math
- Mid-level
19h
Field Support Technician
Ovation Workplace Services Inc —Charlotte, NC
- $45,000 - $49,000 a year
- Weekends as needed
- Clean driving record
- Computer Science
- Mid-level
Quick Apply

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Production Floor Supervisor

ICON AEROSPACE -
Indian Trail, NC

Quick Apply

Job Details

Full-time
From $75,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Performance dashboards
Staff supervision
Production data analysis
Team supervision
Coaching
Regulatory compliance
Managing production or assembly teams
Airframe & Powerplant License
English
Trend analysis
Maintenance activity documentation
Team development
Leading team collaboration initiatives
Lean management
Hydraulics
Production scheduling

Full Job Description

We are looking for a Production Floor Supervisor to help lead daily production flow within our FAA Part 145 repair station. This is a floor-first leadership role responsible for supporting Team Leads, Repair Technicians, production priorities, workload balancing, FAA compliance awareness, and overall repair station performance.

The right person will have strong experience in an FAA-regulated aviation repair, MRO, component repair, avionics repair, or similar technical repair environment. This role requires someone who can earn credibility on the floor, keep work moving, support technician accountability, and understand how production flow, turnaround time, quote accuracy, labor efficiency, and completed repairs impact customer commitments and business performance.

This is not a desk-only supervisor position. The Production Floor Supervisor is expected to be actively present on the floor, working with Team Leads and technicians to identify priorities, remove roadblocks, shift work when needed, and improve daily execution.

What You’ll Do:

Provide daily floor-level supervision, direction, and support to Team Leads and Repair Technicians.
Help Team Leads keep work centers organized, focused, and aligned with daily priorities.
Monitor open work, quoted work, aging WIP, technician capacity, work center performance, and customer urgency.
Help level load work across repair stations and technicians based on skill, capacity, repair complexity, and business need.
Identify bottlenecks, delays, uneven workloads, unclear ownership, or recurring production issues.
Recognize when certain units or repair types may be better suited for another work center based on efficiency, accuracy, quality, or historical performance.
Recommend or support workload shifts to improve flow, reduce backlog, and support customer commitments.
Reinforce FAA Part 145 repair station requirements, company procedures, documentation accuracy, approved technical data, traceability, and quality expectations.
Support proper repair order documentation, work instruction use, maintenance record accuracy, and compliance with repair station procedures.
Partner with Quality, Operations, Materials, Customer Service, & Quoting to resolve blockers and keep units moving.
Monitor trends such as quote cycle time, quote accuracy, turnaround time, rework, repeat repairs, technician output, and work center performance.
Coach Team Leads on assigning work, following up, communicating priorities, and holding employees accountable.
Promote a clean, organized, safe, professional, and accountable production floor.

Important Compliance Note

This role supports production flow, technician direction, workload planning, Team Lead coaching, and compliance reinforcement. This position does not override Quality, Inspection, approved technical data, return-to-service authority, repair station manual requirements, or FAA regulatory requirements.

What We’re Looking For:

Experience working in an FAA Part 145 repair station, aviation MRO, component repair, avionics repair, aircraft maintenance, or similarly regulated technical repair environment.
Working knowledge of FAA Part 145, Part 43, repair station procedures, maintenance records, approved technical data, and documentation requirements.
Ability to qualify for repair station supervisory personnel requirements, if applicable, including the appropriate FAA mechanic or repairman certificate required for the work being supervised.
Prior experience supervising, leading, or directing technicians, mechanics, repair personnel, or production teams.
Strong understanding of production flow, workload balancing, technician capacity, and operational urgency.
Ability to read and understand repair orders, work instructions, technical procedures, maintenance documentation, quotes, production reports, and quality requirements.
Strong communication skills with the ability to coach, direct, follow up, and hold employees accountable.
Ability to earn buy-in from experienced technicians and Team Leads through credibility, consistency, fairness, and follow-through.
Comfortable using production data, reports, dashboards, or tracking tools to identify trends and make recommendations.
Must be able to understand, read, and write English as required for repair station supervisory responsibilities.

Preferred Experience

Prior leadership experience in an FAA Part 145 repair station.
Experience in avionics, component repair, electronics repair, hydraulics, pneumatics, mechanical repair, bench repair, or similar MRO production environment.
ERP/MRO system experience.
Experience with KPIs such as turnaround time, backlog, quote aging, quote accuracy, labor efficiency, rework, first-pass yield, and on-time delivery.
Lean, 5S, visual management, continuous improvement, or process standardization experience.
A&P certificate or FAA Repairman Certificate.

Work Environment

Must be able to spend the majority of the day on the production floor.
Must be comfortable working in a shop environment around tools, equipment, parts, test equipment, and active repair operations.
Must be able to stand, walk, bend, and move throughout the repair station as needed.
Must be able to respond to shifting priorities, production needs, and time-sensitive customer or operational requirements.

Success in This Role Looks Like

Team Leads are clearer on priorities and better supported.
Work is more evenly distributed across technicians and repair stations.
Bottlenecks are identified earlier and addressed faster.
Technicians understand what needs to be worked on first and why.
Units are routed to the work centers best equipped to complete them accurately, efficiently, and compliantly.
Production decisions are made with quality, compliance, customer needs, technician capacity, and business performance in mind.
Floor accountability improves without damaging trust, morale, or technician buy-in.

Reports to: Operations Manager

Pay: From $75,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Application Question(s):

Do you have experience working in an FAA Part 145 repair station, aviation MRO, aircraft maintenance, component repair, or similar regulated technical repair environment?
Have you supervised, led, or directed technicians, mechanics, repair personnel, Team Leads, or production employees in a shop-floor environment?
This is a floor-first role focused on production flow, workload balancing, technician accountability, and FAA compliance reinforcement. Are you comfortable spending the majority of your day on the production floor?

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in matthews nc

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