Top 49 Helpdesk technician Jobs in Matthews Nc

IT Support Technician
Media One Digital —Matthews, NC
- $75,000 - $80,000 a year
- Full-time
- Bilingual
- Computer science
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
IT Support Analyst
CHILDRESS KLEIN PROPERTIES INC —Charlotte, NC
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Research
- Wellness program
- Paid parental leave
Quick Apply
Desktop Support Senior Technician
TTEC —Charlotte, NC
- $62,000 - $65,000 a year
- Computer science
- Computer Science
- Mid-level
- Tuition reimbursement
- Paid time off
IT Desktop Support
Bisque Imports —Belmont, NC
- $20 - $22 an hour
- Full-time
- Computer literacy
- Windows
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Help Desk Technician
Cato Fashions —Charlotte, NC
- Call employer
- Pass drug screening
- High school diploma or GED
- Continuous improvement
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5d
Help Desk Technician
Flow Control Group —Charlotte, NC
- Full-time
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
2d
Desktop Support specialist
Intratek Computer Inc —Charlotte, NC
- Up to $27 an hour
- Contract
- Background check
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
14d
Help Desk Technician, Tier II
Hiller Companies —Concord, NC
- Urgently hiring
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Administrator
Toppan Packaging Americas —Charlotte, NC
- $80,000 - $90,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
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Help Desk Support Technician
NEW HOPE CAROLINAS INC —Rock Hill, SC
- Computer science
- Azure
- Computer Science
Quick Apply
IT Helpdesk Specialist- Onsite (Charlotte, NC)
ZT Auto Luxury Charlotte LLC —Charlotte, NC
- $45,000 - $50,000 a year
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply
IT Support Technician - NC
Software Technology Inc —Charlotte, NC
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Desktop Support Engineer (Level 2)
NSC Global —Charlotte, NC
- Urgently hiring
- 5 years
- Research
- Mid-level
Technical Support Specialist
Planmeca USA Inc. —Charlotte, NC
- $50,000 - $52,000 a year
- Full-time
- Mid-level
- Windows
- Ability to sit for extended periods
Quick Apply
Technical Support Specialist
AMR Regional Office —Charlotte, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
Quick Apply
3d
Desktop Support Technician - CLT Airport
ESP Global Services Limited —Charlotte, NC
- $25 - $28 an hour
- 8 hour shift
- Mid-level
- Ability to lift 50 pounds
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Technology Technician III
Cabarrus County Schools —Concord, NC
- $5,160 - $8,256 a month
- Full-time
- Computer literacy
- Basic math
- Mid-level
Service Desk Dispatcher / Coordinator - Information Technology - MSP
Network Essentials, Inc. —Charlotte, NC
- Monday to Friday
- Mid-level
- Office
- Windows
Quick Apply
Desktop Support Specialist - Huntersville, NC/On-site
Software Technology Inc —Huntersville, NC
- Research
- Mid-level
- Travel
Quick Apply
IT Field Technician
Waste Connections —Charlotte, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
- Travel reimbursement
- Disability insurance
Quick Apply

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helpdesk technician jobs near matthews nc

IT Support Technician

Media One Digital
Matthews, NC

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Job Details

Permanent | Full-time
$75,000 - $80,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

Computer Science
Bachelor's degree
Computer hardware
Desktop administration
Associate's degree
IT department experience
Information Technology

Full Job Description

Job Overview

This role requires a dynamic and results-driven Senior IT Technician to provide technical assistance in a service desk environment. This role serves as the primary point of contact for technical support services, addressing user inquiries and resolving technology-related issues.

The Senior IT Technician will support hardware, software, network infrastructure, user account management, cybersecurity initiatives, and overall IT operations to ensure optimal system performance and user productivity.

Essential Job Functions & Key Responsibilities

Technical Support & Troubleshooting

· Provide onsite and remote technical support for desktops, laptops, printers, mobile devices, and peripherals.

· Diagnose and resolve hardware, software, connectivity, and system-related issues in a timely manner.

· Respond to service desk tickets, prioritize requests, and maintain accurate documentation of incidents and resolutions.

· Install, configure, test, and maintain computer systems, operating systems, and business applications.

· Support Microsoft Windows environments, Microsoft 365 applications, and related enterprise technologies.

· Escalate unresolved technical issues to senior IT staff or vendors when necessary.

Network & Systems Administration

· Assist in maintaining network infrastructure including switches, routers, wireless access points, and firewalls.

· Monitor system performance and ensure availability, reliability, and security of IT systems.

· Perform routine system maintenance, updates, patches, and backups.

· Support VPN connectivity, LAN/WAN environments, and remote access technologies.

· Assist with user account creation, permissions management, password resets, and access control administration.

Cybersecurity & Compliance

· Follow established IT security policies and procedures to protect company systems and data.

· Assist with endpoint protection, antivirus management, and cybersecurity best practices.

· Identify and report potential security vulnerabilities or suspicious activity.

· Support data backup and disaster recovery procedures.

Documentation & Process Improvement

· Maintain accurate IT inventory records, asset tracking, and system documentation.

· Develop and update technical documentation, troubleshooting guides, and knowledge base articles.

· Recommend process improvements to enhance IT support efficiency and user experience.

· Assist with IT-related projects, upgrades, implementations, and equipment deployments.

Skills, Qualifications & Experience

· 5+ years of experience in IT support, help desk, or technical support roles

· Strong knowledge of computer hardware, software, and operating systems

· Experience supporting Microsoft Windows, Microsoft 365, and Active Directory environments

· Proficiency in troubleshooting hardware, software, printer, and network connectivity issues

· Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VPNs, LANs, and WANs

· Experience configuring and supporting routers, switches, and wireless networks

· Understanding of cybersecurity principles, endpoint security, and access management

· Experience with virtualization technologies such as VMware

· Knowledge of cloud platforms such as Microsoft Azure or AWS preferred

· Strong analytical, troubleshooting, and problem-solving skills

· Excellent written and verbal communication skills

· Strong customer service orientation with the ability to explain technical concepts to non-technical users

· Ability to manage multiple priorities in a fast-paced environment

· Experience using ticketing systems and documenting technical support activities

· Ability to lift and move IT equipment as needed

· Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred

· Relevant certifications such as CompTIA A+, Network+, Security+, Microsoft certifications, or similar are preferred

Preferred Qualifications

· Knowledge of cybersecurity frameworks, multi-factor authentication, and endpoint protection tools

· Experience administering Microsoft Azure Active Directory and cloud-based environments

· Familiarity with VoIP phone systems and conferencing technologies

· Experience with backup and disaster recovery solutions

· Ability to support audio/visual equipment for conference rooms and meetings

· Exposure to IT infrastructure projects, system migrations, or hardware refresh initiatives

· Experience working within IT-based service desk environments

· Strong organizational skills with the ability to prioritize competing technical requests

· Demonstrated ability to work independently and collaboratively across departments

· Bilingual communication skills are a plus

Working Conditions and Physical Requirements

· Onsite in Matthews, NC with ability to travel to our other sites as needed (California, Wisconsin, South Carolina)

· Occasionally in locations with large machinery and heavy materials, in varied climatic conditions.

Pay: $75,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

Netsuite Experience?

Education:

Bachelor's (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk technician jobs in matthews nc

IT Support Technician

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Desktop Support Senior Technician

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Help Desk Technician

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Help Desk Technician, Tier II

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IT Helpdesk Specialist- Onsite (Charlotte, NC)

IT Support Technician - NC

Desktop Support Engineer (Level 2)

Technical Support Specialist

Technical Support Specialist

Desktop Support Technician - CLT Airport

Technology Technician III

Service Desk Dispatcher / Coordinator - Information Technology - MSP

Desktop Support Specialist - Huntersville, NC/On-site

IT Field Technician

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