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Packaging Customer Service Coordinator

Dynamic Dies -
Holland, OH

Quick Apply

Job Details

Full-time
From $19 an hour

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Customer communication

Full Job Description

Packaging Customer Service Coordinator

Pay: $19.00+ per hour, based on experience

Location: Holland, Ohio

Introduction

Are you someone who enjoys keeping projects organized, solving problems, and working directly with customers? Do you have experience in packaging, printing, graphics, manufacturing, or another detail-oriented industry where accuracy matters? Dynamic Dies is looking for a Packaging Customer Service Coordinator to become the primary point of contact for customers throughout the life of their projects. This position combines customer service, project coordination, and order management in a fast-paced manufacturing environment where every order is unique.

About Dynamic Dies

Since 1971, Dynamic Dies has grown from a small family-owned business into one of the country's leading manufacturers of tooling for the corrugated packaging industry. Today, our operations span multiple states while continuing to provide the personal service and family-oriented culture that have defined our company for more than five decades. Our employees are the reason for our success. We believe in treating people with respect, investing in their development, and creating an environment where long-term careers can thrive. When people join Dynamic Dies, they often stay because they enjoy meaningful work, supportive teammates, and the opportunity to continue learning and growing.

What You'll Be Doing

You'll manage a dedicated group of customer accounts, helping move projects from quotation through production. Every day you'll work closely with customers and our internal teams to ensure orders are accurate, schedules stay on track, and expectations are exceeded.

Processing customer orders accurately and efficiently
Preparing quotes for custom manufacturing projects
Serving as the primary contact for assigned customer accounts
Communicating order updates
Reviewing specifications to ensure production has complete and accurate information
Coordinating with production, die engineering, graphics, and sales teams
Resolving customer questions and production concerns
Managing multiple projects while meeting deadlines
Building long-term customer relationships through responsive, professional service

Because every product we manufacture is custom-made, no two projects are exactly alike. If you enjoy variety, problem-solving, and seeing projects come together from start to finish, you'll find this role rewarding.

Who Succeeds in This Role?

The people who thrive in this position are naturally organized, enjoy solving problems, and like bringing order to moving pieces. They communicate well with customers, stay calm under pressure, and take pride in making sure every detail is correct before production begins. Many of our successful team members have come from backgrounds such as packaging or corrugated manufacturing, printing, manufacturing customer service, visual communications or graphic design or order management for custom products.

Don't worry if your previous job title doesn't match ours exactly. If you've worked in an environment where customer orders are customized, details matter, and you're responsible for coordinating projects from beginning to end, we'd love to hear from you.

What We're Looking For

Three or more years of experience in packaging, printing, graphics, manufacturing customer service, project coordination, or another detail-oriented business environment
Equivalent combinations of education and related experience will also be considered
Excellent verbal and written communication skills
Strong organizational and time management abilities
Experience with Microsoft Office, including Excel and Outlook
Ability to learn new software systems
Strong attention to detail and follow-through
Basic mathematical and analytical skills
Ability to manage multiple priorities while maintaining accuracy

Why Join Dynamic Dies?

We believe people do their best work when they feel appreciated and supported. That's why we offer competitive pay, comprehensive benefits, and a workplace where employees are recognized for the contributions they make every day.

Competitive hourly pay based on experience
Medical, dental, and vision insurance
Paid time off and paid holidays
Employee appreciation events
Company-sponsored lunches and food trucks
Games, contests, and employee recognition programs
Schedule flexibility when life happens
Opportunities for training, advancement, and long-term career growth
Family-owned company with a team-oriented culture

Schedule

Full-time, Monday through Friday, 8:00 AM to 4:30 PM, Occasional overtime based on customer needs

Join our Team!

If you're looking for a career where organization, communication, and problem-solving make a real impact, we'd love to hear from you. Join Dynamic Dies and help bring custom packaging projects to life while building lasting relationships with customers.

Apply today to become part of our team.

Quick Apply

Refine Your Search

customer service coordinator jobs in maumee, oh

Packaging Customer Service Coordinator

Customer Care Coordinator-Order Experience I

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Front Desk Coordinator

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Front Desk Coordinator

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Packaging Customer Service Coordinator

Introduction

About Dynamic Dies

What You'll Be Doing

Who Succeeds in This Role?

What We're Looking For

Why Join Dynamic Dies?

Schedule

Join our Team!

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