Position Type: Part-Time (Evenings + Weekends)
Location: Maumee, OH Area (Remote after Onboarding)
Skills: Customer Experience
ABOUT GOLF
aboutGOLF develops premium golf simulator technology used by commercial venues and golf enthusiasts around the world. Our platform combines hardware, software, and ball-tracking technology to create realistic and engaging indoor golf experiences.
THE OPPORUNTIY:
This part-time role is a great entry point into technical support at aboutGOLF. You’ll be helping customers during our busiest coverage windows — weekday evenings and throughout the weekend — when golfers are most active on our simulators. If you enjoy solving problems and helping people, this role is a strong fit.
You will support commercial and residential clients remotely, helping troubleshoot and resolve technical issues with guidance from the full-time support team. You will report to the Director of Customer Experience and play an important role in keeping our customers supported when they need it most
Important Note:
This role is fully remote after onboarding. Candidates must be based in Maumee, OH for initial in-person training. Work hours are weekday evenings and weekends, totaling 15–25 hours weekly, with more hours available during the winter season.
WHAT YOU WILL DO:
Case Management & Queue Ownership
- Work a Salesforce case queue, following defined stages and SLAs with support from the full- time team
- Respond to new cases and customer replies in a timely manner during your scheduled hours
- Handle customer cases across phone and email, escalating to full-time staff when needed
- Keep case notes clear and up to date so the team can follow along on any open issue
- Document resolutions and close reasons when wrapping up cases
Technical Troubleshooting
- Troubleshoot common issues across simulator hardware, software, networking, and display systems, escalating
- Perform remote sessions via Team Viewer to troubleshoot and resolve issues directly on customer systems
- Apply curiosity and a willingness to learn when working hrough unfamiliar issues
- Know when to escalate and communicate clearly when passing a case to development, a vendor, or the full-time team
Communication & Customer Experience
- Communicate clearly, professionally, and proactively — customers should always know where their case stands
- Follow defined inactivity and closure procedures, including sending closing notices and a structured follow-up cadence
- Coordinate with Customer Success on warranty and order- related handoffs
Process & Continuous Improvemen
- Consult the knowledge base before escalating — and contribute to it after resolving complex or recurring issues
- Flag patterns in the queue: recurring issues, missing documentation, or process gaps that can be addressed upstream
- Stay flexible as processes and tools evolve — this is a role with room to grow over time
WHAT WE ARE LOOKING FOR:
Required:
- Some experience in technical support, help desk, or a customer- facing technical role is preferred, but not required — we’re happy to train the right person
- Basic comfort with troubleshooting software, hardware, or network issues — either from work experience or personal interest in technology
- Comfortable communicating with customers by phone and email in a friendly, professional way
- Familiarity with CRM or ticketing systems is a plus; no prior Salesforce experience required
- Able to stay organized and keep track of a few open cases at a time
- Good written communication skills — clear and concise when logging notes or following up with customers
- Willing to dig into a problem and ask for help when needed
- No degree required — relevant experience, coursework, or genuine interest in technology is what mattersWilling to dig into a problem and ask for help when needed
Nice to Have:
- Experience with golf simulator systems, AV hardware, or gaming software
- Familiarity with Salesforce case management and dashboards
- Interest in golf or prior experience with the game — helpful for product intuition
- Comfort operating in an evolving environment where not everything is documented yet
What We Offer
- Hourly rate: $22–$24/hr, commensurate with experience
- 15–25 hours per week with consistent weekday evening and Saturday/Sunday shifts
- Potential for additional hours during the winter indoor golf season
- Opportunity to grow into a full-time role as the team expands
- Fully remote once onboarding is complete — must be based in the Maumee, OH area for in-person training
- A supportive team environment with real training and mentorship from day one
- Direct impact on the customer experience during our highest-traffic coverage windows
Pay: $22.00 - $24.00 per hour
Experience:
- Technical support: 1 year (Preferred)
Ability to Commute:
- Maumee, OH 43537 (Preferred)
Work Location: In person
