Top 26 Representante de Jobs in Mayaguez Mall Pr

Representante De Servicio I - CS Mayaguez - Temporero
MCS HEALTHCARE HOLDINGS, LLC —Mayagüez Municipio, PR
- Spanish
- English
- High school diploma or GED
17h
Representante de Servicio al Cliente
Telemedik —Mayagüez, PR
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5d
Representante De Servicio Al Cliente I-CC Aguadilla - Temporary
MCS HEALTHCARE HOLDINGS, LLC —Aguadilla, PR
- Temporary
- Spanish
- English
- High school diploma or GED
17h
Representante de Servicio - Mayaguez
Target Human Resources Solutions —Mayagüez, PR
- $12 an hour
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7d
Representante de Ventas
Power solar —Isabela, PR
- Flexible schedule
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Representante de Servicio - Aguadilla
Target Human Resources Solutions —Aguadilla, PR
- $12 an hour
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7d
Representante de Ventas - Mayaguez
MCS HEALTHCARE HOLDINGS, LLC —Mayagüez Municipio, PR
- Spanish
- English
- Mid-level
5d
Representante de Beneficios - Aflac Oeste
Aflac —Mayagüez, PR
- Part-time
Quick Apply
9d
Representante Autorizado(a) Exclusivo(a)
COSVI —Mayagüez, PR
- Full-time
- 401(k)
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Representante de Ventas - Call Center
HQJ Plumbing Supplies, LLC —Hormigueros, PR
- From $11.25 an hour
- Full-time
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11h
Cashier/Customer Service
Johnny's Pool Super Center Inc. —Aguadilla, PR
- Part-time
- Bilingual
- In-person
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7d
Representante de Mercadeo
JobTracks, Inc. —Mayagüez, PR
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12d
Repesentante de Ventas en Adiestramiento
GA Communications —Aguadilla, PR
- Part-time
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Representante de cuentas
JobTracks, Inc. —Mayagüez, PR
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Lider de Equipo
Telemedik —Mayagüez, PR
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Representante de Ventas
CZ GROUP INC —Mayagüez, PR
- From $10.50 an hour
- Part-time
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16h
Representante de ventas
Inventus corp —Mayagüez, PR
- $25,000 - $150,000 a year
- Temporary
- Hybrid work
- Internship
- Paid training
- Health insurance
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Asesor de Beneficios - Aflac
Aflac —Isabela, PR
- Part-time
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9d

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Conocimiento en compra de equipos, piezas y materiales de equipos biomédicos (hospitales). Buenas destrezas de comunicación y trabajo en equipo.
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Representante de Ventas
Power solar —Isabela, PR
Mantener una excelente atención y servicio al cliente. Oportunidades reales de crecimiento y liderazgo. Excelente ambiente de trabajo y desarrollo profesional.
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Representante De Servicio I - CS Mayaguez - Temporero

MCS HEALTHCARE HOLDINGS, LLC -
Mayagüez Municipio, PR

Apply Now

Job Details

17 hours ago

Qualifications

English
Typing

Full Job Description

Representante De Servicio I - CS Mayaguez - Temporero

Tempoero - AEP

Non-Exempt

GENERAL DESCRIPTION:

The Customer Service Representative I – SC is responsible for assisting customers and prospects with information about the company's products and services. They address and clarify any questions from beneficiaries who have concerns. Resolves service needs by following established operational processes and service guidelines and documents the services provided to ensure the continuity of offerings by the Service Center.

ESSENTIAL FUNCTIONS:

Handles and resolves service requests from customers and prospects, including inquiries about the eligibility of policyholders and dependents, cancellation letters, changes to Independent Practice Associations (IPAs) and Primary Care Physicians (PCPs), issuance of duplicate cards, coverage certifications, beneficiary value programs, utility collections, premium collections, and reimbursement requests, among others.
Prepares coverage certifications and letters of non-covered services, among others, according to the policyholder’s request.
Maintains updated the database regarding policyholder demographics information in the systems.
Registers visitors in the system and evaluates each member's service situation before interaction to identify areas that need improvement and to determine the appropriate course of action, adhering to established standards such as wait times, service quality, transaction accuracy, and error rates.
Logs cases in the system or applications, works the cases received through the Customer Relationship Management (CRM) case referral tool, keeps customers informed of the status, and notifies them of the outcome of the request. Documents in the system the steps taken to complete the service cycle, complying with documentation parameters and preparing transaction reports.
Handles calls from the Call Center of the company's different lines of business received from members who have questions, concerns, or discomfort about complex situations regarding benefits, processes, and coverage, among others. Ensures that any service cycle is completed for calls that could not be resolved during the first contact or for which there was a commitment to follow up with the customer.
Refers to the corresponding unit the complaints received from policyholders, following the established protocol.
Receives, documents, solves, and/or channels service requests from other departments to support customer retention, ensuring a response is received.
Support other departments by completing Health Risk Assessment (HRA) calls.
Must comply fully and consistently with all company policies and procedures, with local and federal laws as well as with the regulations applicable to our Industry, to maintain appropriate business and employment practices.
May carry out other duties and responsibilities as assigned, according to the requirements of education and experience contained in this document.

MINIMUM QUALIFICATIONS:

Education and Experience: Bachelor’s Degree from an accredited institution. At least six (6) months of experience performing duties in a similar position in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.

Education and Experience: Sixty to sixty-four (60-64) college credits, equivalent to two (2) years of study or an Associate’s Degree. At least one (1) year of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.

Education and Experience: High School Diploma. At least two (2) years of experience working in Customer Service areas, preferably in a Call Center in the Health Insurance Industry.

“Proven experience may be replaced by previously established requirements.”

Certifications / Licenses: N/A

Other: Customer Service oriented, keyboard and telephone etiquette knowledge.

Languages:

Spanish – Intermediate (comprehensive, writing and verbal)

English – Intermediate (comprehensive, writing and verbal)

“We are an Equal Employment Opportunity Employer and take Affirmative Action to recruit Protected Veterans and Individuals with Disabilities.”

Apply Now

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representante de jobs in mayaguez mall pr

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