The General Manager is responsible for all aspects of operations of our upcoming Hilton property Home2Suites like day-to-day staff management and guests. GM should be an ambassador for the brand and the hotel. Provide leadership and strategic planning to all departments in support of our service culture, maximized operations and guest loyalty. Work very closely with the hotel owners and other stake holders.
Human Resources/Training and Development: Ensures associates are provided with necessary structure, motivation and training to satisfy their needs and achieve organizational goals by close adherence to the following tasks:
◼ Conducts daily “standups” with Department Heads and/or All Team Members to insure daily communication and motivation.
◼ Conducts staff meetings on weekly basis to ensure interdepartmental communication and coordination of mutual goals.
◼ Ensures that all hiring and termination practices adhere to P’TOSH’s policies and procedures, state and federal laws and protects the company’s “at will” employer status.
◼ Acts as a final local decision maker in hiring key staff.
◼ Ensures adequate staffing levels are maintained, adhering to, labor to budget, percent to sales and approved staffing guidelines.
◼ Ensures development and maintenance of position descriptions in each associate’s personnel file (signed and dated by associate).
◼ Conducts annual performance evaluations with all department heads. Ensures all department heads conduct annual performance evaluations with their associates. All performance evaluations will include a goal-oriented action plan for the coming year.
◼ Encourages promotion from within and associate development through goal setting and associate training.
◼ Reviews and implements departmental incentive programs (i.e. Sales, Reservation Shop Call, Rooms Revenue, Housekeeping, Associate of the Month) to ensure effectiveness.
◼ Coordinates with Corporate Director of Training and Development a minimum of one to two weeks of scheduled classes per year.
◼ Monitors HR compliance with formal orientation program. All associates will complete an P’TOSH Remote Orientation and Property Specific Orientation.
◼ Ensures new associates’ complete brand specific and safety (Webfire) and security (PCI) training. The appropriate supervisor will correct training deficiencies.
◼ Supervisors will complete Educational Institute’s Supervisory Skill Builders course. The Certified Hospitality Supervisor and/or Administrator exam to receive the CHS/CHA designation is optional.
Ensures property follows all Federal and State laws with regard to all personnel practices.
Guest Satisfaction/Public Relations: Promotes guest loyalty in an effort to obtain repeat business of corporate, leisure and organizational markets by close adherence to the following tasks:
◼ Evaluates all guest complaints and ensures corrective action is taken by department heads.
◼ Monitors response letters/corrective action program. (GSS/SALT/Trip Advisor)
◼ Is accountable for responsibilities of department heads and takes ownership of all guest complaints.
◼ Plays active role in community through affiliation with various community organizations to promote and maintain positive image for the property.
◼ Assures compliance with established M.O.D. Program.
Sales and Marketing: Monitors sales initiatives and activities in compliance with the established marketing plan.
◼ The General Manager is the Sales Leader for the hotel.
◼ Works with the Director of Sales in development of annual Marketing Plan.
◼ Reviews marketing plan quarterly with Director of Sales to ensure effectiveness and makes adjustments accordingly.
◼ Assists Director of Sales with marketing efforts.
◼ Conducts sales recap review sessions with Director of Sales weekly.
◼ Monitors monthly compliance with the Sales Action Plan included in the property’s Marketing Plan.
◼ Contacts P.I.C.s (Person-in-Charge of groups) in-house to promote good will and foster additional business, repeat bookings and referrals.
◼ Participates in a minimum of one-off site sales call monthly to maintain favorable working relationships among prospective and current clients.
◼ Enhances the property’s community image and stays abreast of competition, and new developments to maximize profitability.
◼ Ensures that required sales reports are submitted in a timely manner.
Asset Management: Ensures the attainment of a superior hotel property:
◼ Develops annual Capital budget by working with Owner, RVP and VP of Capital Projects.
◼ Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards.
◼ Conducts bi-weekly property inspections and approves action plans to include timetable to resolve problems.
◼ Uses Quore to monitor property maintenance, cleanliness and communication issues.
◼ Conducts quarterly self-audits to ensure the hotel is meeting or exceeding all brand standards and is well positioned to pass future inspections.
Profitability: Ensures attainment of the budget for all departments:
◼ Prepares bi-monthly 90 Day Forecast with assistance from FOM and DOS
◼ Monitors compliance with staffing guidelines and budgeted payrolls by all departments.
◼ Works closely with Revenue Manager to monitor occupancy and rate structure.
◼ Conducts audits on a quarterly basis of departmental procedures and results.
◼ Conducts quarterly rate surveys of competitive hotels/resorts and monitors program for competitive analysis and price-value assessment.
◼ Monitors and ensures compliance with amenity programs, company/brand standards, and promotional materials.
◼ Develops annual operating budget with the assistance of Department Heads and RVP
◼ Monitors operating expense-tracking system for all departments.
◼ Ensures that the property complies with P’TOSH Accounting Policies and Procedures
◼ Responds to audits to ensure continual improvement is achieved.
Personal Development: Ensures continual efforts are made to increase management abilities and knowledge:
◼ Attends annually a minimum of one advanced management-training seminar.
◼ Attends corporate management sponsored events.
General: Operates in compliance with Policies and Procedures Manual unless preempted by property or franchise level policies.
◼ Performs all other duties as required.
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
Work Location: In person
