Top 2 Information technology technical support ii Jobs in Mcallen, Tx

Information Technology Technical Support II
DENSO TEN AMERICA Limited —McAllen, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
- Wellness program
- AD&D insurance
Quick Apply
Technical Support Specialist II- FT- Days- IT Service Desk Support
DHR Health —Edinburg, TX
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Windows
7d

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Desktop Support Technician II
iT1 —Columbus, OH
Provide responsive, professional, and courteous technical support to all end users. The Desktop Support Technician is responsible for delivering high-quality,…
Quick Apply
6d
IT Support Specialist (Infrastructure Specialist 2)
State of Ohio - Medicaid —Columbus, OH
Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. This position will be tasked with troubleshooting…
$38.01 - $55.80 an hour
4d

I want to receive the latest job alert for information technology technical support ii in mcallen, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

information technology technical support ii jobs near mcallen, tx

IT Support jobs in Edinburg, TX

It Bachelors Degree Entry Level jobs in Remote

Peer Support Specialist jobs in Rochester, NY

Entry Level It jobs in Gaithersburg, MD

It Help Desk jobs in Springfield, MA

It Support jobs in Chesapeake, VA

It Support jobs in State College, PA

It Support jobs in Lincoln, NE

It Support jobs in Queens, NY

Senior Buyer jobs in Houston, TX

Senior Technical Support jobs in Seattle, WA

Direct Support Professional jobs in Buffalo, NY

Senior Technical Support jobs in Detroit, MI

Senior Technical Support jobs in Lakeland, FL

Senior Administrative Assistant jobs in New York, NY

Senior Technical Support jobs in Windsor, CT

Family Support Specialist jobs in Texas

Information Technology Technical Support II

DENSO TEN AMERICA Limited -
McAllen, TX

Quick Apply

Job Details

Full-time

Benefits

Wellness program
AD&D insurance
Paid holidays
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Vision insurance
401(k) matching

Qualifications

IT asset management
Customer support ticket management

Full Job Description

About Us

DENSO TEN AMERICA Limited (TNAM) is a leading automotive electronics company and part of the global DENSO TEN Group. The company specializes in the development, design, and supply of advanced in-vehicle technologies, including automotive audio, video, navigation, and control systems for major OEM customers across North America.

TNAM supports the full product lifecyclefrom product planning and development to procurement, quality assurance, sales, and servicedelivering high-quality solutions that enhance vehicle safety, connectivity, and driver experience.

As part of a global organization focused on innovation in mobility and automotive electronics, DENSO TEN AMERICA is committed to quality, customer satisfaction, and continuous improvement while contributing to advancements in vehicle technology and the broader mobility ecosystem.

Texas Distribution Center (TDC) McAllen, TX
DENSO TEN AMERICA's Texas Distribution Center (TDC), located in McAllen, Texas, plays a key role in supporting North American operations through warehousing and distribution activities. The facility supports logistics and supply chain operations, helping ensure timely delivery of products to customers and manufacturing partners across the region.

Role Summary

The Information Technical Support Specialist at our Texas Distribution Center (TDC) is responsible for analyzing user requirements, procedures, and technical issues to improve and support the organization's information systems infrastructure. This position administers, maintains, and troubleshoots servers, networks, operating systems, enterprise applications, and end-user computing environments. The role provides technical support to users, ensures system security and reliability, manages backups and patching activities, and supports the implantation and maintenance of IT projects to ensure optimal business operations.

Who We're Looking For

We're seeking a detail-oriented and customer-focused IT professional who enjoys problem-solving and working in a fast-paced environment. You bring a strong technical foundation, a collaborative mindset, and a commitment to delivering high-quality support to end users.

Key Responsibilities

IT Support & Incident Management (70%)

Provide advanced technical support for desktops, laptops, operating systems, applications, printers, and peripheral devices.
Analyze, troubleshoot, and resolve complex hardware, software, and system-related issues.
Manage escalated support requests, prioritize incidents based on business impact, and coordinate resolution efforts with users and vendors.
Respond quickly to critical IT issues affecting business operations.
Support and maintain Zebra label printers, Canon network printers, badge printers, and other enterprise devices.
Maintain the IT support ticket queue and ensure timely issue resolution.
Provide technical training and guidance to end users on company-supported technologies.

Systems Administration & Maintenance (20%)

Administer and maintain directory services, group policies, endpoint configurations, and user access controls.
Assist with the maintenance of servers, virtualization environments, DNS, DHCP, voice systems, and related infrastructure.
Perform backup, recovery, and restoration activities in accordance with established procedures.
Support software deployment, patch management, endpoint management, and system upgrades.
Review and manage access permissions for files, folders, cloud applications, and supported databases.
Participate in device inventory management, asset tracking, transfers, and disposal processes.

Projects, Analysis & Process Improvement (10%)

Apply systems analysis techniques to identify business requirements and develop technical solutions.
Design, test, document, implement, and support approved system enhancements and upgrades.
Analyze support trends to identify root causes and recommend corrective actions and process improvements.
Evaluate existing technology environments and recommend security, performance, and lifecycle improvements.
Support planning, research, testing, and implementation of IT projects.
Maintain technical documentation, standards, procedures, and knowledge-base resources.
Monitor software licensing, asset information, renewals, and audit requirements.

Qualifications

Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred. Equivalent combination of education, technical training, and relevant work experience may be considered.
3+ years of experience in IT support, desktop support, or infrastructure support roles in distribution, manufacturing, warehouse, or office environments.
Experience supporting end-user devices and operational technology, including workstations, laptops, printers, scanners, and basic network/server equipment.
Working knowledge of Microsoft operating systems, standard business applications, and common IT troubleshooting practices.
Experience diagnosing and resolving hardware, software, connectivity, and peripheral issues in a fast-paced operational setting.
Familiarity with inventory-controlled IT assets, ticketing systems, and documenting technical issues and resolutions.
Strong customer service, communication, and problem-solving skills with the ability to support users across multiple functional areas and locations.

Licenses/Certifications-Preferred

MCSE any level
Relevant IT certification (CompTIA A+, Network+, etc.)

Skills & Abilities

Experience with label printers (Zebra), network printers (Canon), or warehouse scanners
Hardware support - PC, Laptop Printer, Scanners
Software support - PC, Laptop, Printer, Scanners
M365 Applications (Outlook, Teams, Sharepoint, PowerPoint, Word, Excel)
Internet applications

Why Join Us

Opportunity to work in a collaborative and innovative environment.

Exposure to a wide range of technologies and systems.

Supportive team culture focused on continuous improvement.

Comprehensive Benefits package:

Health & Wellness: Health, Dental, Vision, Prescription Drug Plans, Wellness Program

Financial Security: 401(k) with Company Match, Life & Accidental Death & Dismemberment Insurance, Flexible Spending Account

Professional Development: Tuition Reimbursement, Career Development, & Ongoing Training

Work-Life Balance: Paid Holidays, Vacation & Sick, Volunteer Opportunities

Employee Recognition: Recognition Programs for Achievements & Milestones

Quick Apply

Refine Your Search

information technology technical support ii jobs in mcallen, tx

Information Technology Technical Support II

Technical Support Specialist II- FT- Days- IT Service Desk Support

Explore jobs in cities nearby

I want to receive the latest job alert for information technology technical support ii in mcallen, tx

Explore jobs in more locations

IT Support & Incident Management (70%)

Systems Administration & Maintenance (20%)

Projects, Analysis & Process Improvement (10%)

Job Seeker Tools

Employer Tools

Browse

Stay Connected