Top 463 Customer experience agent Jobs in Mcallen, Tx

Customer Care Advisor
NCD —McAllen, TX
- $17.50 - $18.50 an hour
- Full-time
- Remote
- Spanish
- Microsoft Outlook
- Typing
- Paid training
- Disability insurance
Quick Apply
13d
Airport Agent - Ramp and Customer Service
Envoy Air Inc. —McAllen, TX
- $14.35 an hour
- Extended hours
- Background check
- Pass drug screening
- No experience needed
- Paid training
- Health insurance
Call Center Agent
AnswerOne —McAllen, TX
- $16.00 - $18.50 an hour
- Part-time
- Computer literacy
- No experience needed
- English
Quick Apply
4d
Call Center Representative, Call Center
DHR Health —Edinburg, TX
- Part-time
- Spanish
- Basic math
- English
9d
Customer Service Guide, Cust Svc
DHR Health —Edinburg, TX
- Full-time
- Hospital
- Basic math
- English
Call Center Representative- FT- Days- Eng Maint
DHR Health —Edinburg, TX
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
Customer Care Center Agent
Vantage Bank Texas —McAllen, TX
- Full-time
- Spanish
- Research
- High school diploma or GED
9d
Banking Customer Service Representative - Onsite
Teleperformance —McAllen, TX
- $15 an hour
- Full-time
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
Guest Service Representative (Front Desk Agent) - WoodSpring Suites
J&P Hospitality Management, LLC —Pharr, TX
- $10 - $13 an hour
- Part-time
- 18 years or older
- Ability to walk for extended periods
- Ability to climb stairs
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Patient Support Agent
Thurmond Eye Associates —McAllen, TX
- Spanish
- English
- High school diploma or GED
Bilingual Customer Support Agent
AnswerOne —McAllen, TX
- $16.00 - $18.50 an hour
- Weekends as needed
- Spanish
- English
- Windows
- Health insurance
- Dental insurance
Quick Apply
5d
Patient Registration Representative- Part Time- Radiology Adm
DHR Health —Edinburg, TX
- Part-time
- Spanish
- Hospital
- HIPAA
Administrative Assistant - FT - Days - BH Flex (New Behavioral Hospital)
DHR Health —Edinburg, TX
- Full-time
- Word processing
- Computer literacy
- Basic math
Lab Courier - FT - Varies - Outreach Lab
DHR Health —Edinburg, TX
- Full-time
- Hospital
- Basic math
- High school diploma or GED
Customer Service Guide - PRN - Varies - Rehab Admin
DHR Health —Edinburg, TX
- PRN
- Hospital
- Basic math
- High school diploma or GED
Customer Service Representative - State Farm Agent Team Member
Juan Cazares - State Farm Agent —Edinburg, TX
- $17 - $20 an hour
- Full-time
- Spanish
- Communication skills
- Marketing
- Paid time off
- Opportunities for advancement
Quick Apply
Front Desk Clerk
La Quinta McAllen Convention Center —McAllen, TX
- From $10.50 an hour
- Part-time
- Spanish
- Microsoft Outlook
- English
- Employee discount
- Flexible schedule
Quick Apply
Front Desk Agent
Hampton Inn & Suites Pharr —Pharr, TX
- $10.50 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Administrative Assistant - PT - Days - WH Admin
DHR Health —Edinburg, TX
- Part-time
- Hospital
- Word processing
- Basic math
5d
Front Office / Leasing Agent
Monarch Apartments —Pharr, TX
- $10 - $14 an hour
- Full-time
- Office
- Team management
- Conflict management
Quick Apply
10d

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Customer Care Advisor

NCD
McAllen, TX

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Job Details

Full-time
$17.50 - $18.50 an hour
13 days ago

Benefits

Paid training
Disability insurance
Dental insurance
Work from home
Vision insurance
401(k) matching

Qualifications

Customer records maintenance
Personal service client interaction documentation
Spanish
Insurance products customer support
Customer relationship building
Email customer support
Microsoft Outlook
Phone communication
Health insurance customer support
Insurance issue resolution
Managing clients in a customer support role
Client retention
Microsoft Teams
Customer issue escalation
Typing
CRM system proficiency
Billing issue inquiries
Patient education
2 years
Customer interaction during outreach
Communication skills
Entry level
Client interaction via phone calls

Full Job Description

Life is too short to work with jerks.

Join our team at NCD, a top-tier insurance provider, consisting of a unique and eclectic group of winners, nerds, and gamers who balance a fun, kind, and thoughtful approach to life with an unwavering commitment to unparalleled member satisfaction. Our ecosystem is rooted in our five core values: Relentless Positivity, Growth Obsessed, Get it Done, Helpful Spirit, and Solution Driven.

We are not just coworkers, but a community, working tirelessly towards 'Spreading the Smile' to our members, agents, and each other. NCD is at the forefront of dental and vision insurance, in partnership with our carrier partners MetLife, VSP, and Zurich. Our continuous growth is a testament to our commitment to delivering outstanding agent and customer satisfaction.

If you are ready to win each day, are eager to grow, and aspire to contribute to an organization that is setting the pace in the industry, then we are looking for you. Together, let’s drive change and take NCD to new heights. Join us and become a vital part of our success story as we continue to transform lives and 'Spread the Smile.

Summary:

Do you enjoy connecting with people and consider yourself a great listener? If so, then NCD has a perfect role for you. NCD has an opportunity for a remote Customer Care Advisor to join our team. Your role is simple: provide the highest level of phone service and support to our customers in a timely manner.

This position is 100% work from home. All remote employees must maintain a workspace that allows professional conversations free from distractions and/or background noise. This position requires 2-4 weeks of paid remote training. Equipment will be provided.

Essential Duties and Responsibilities:

Handles both inbound and outbound communication with members and/or providers.
Communicates with clients across multiple channels, including phone, email, and chat.
Reviews member products and answers questions regarding products, current policies, adds/changes, resolving disputes, and processing transactions.
Refers new product enrollment or changes to existing enrollment to a licensed agent.
Addresses billing or service complaints and inquiries; forwards escalated issues to correct department for investigation.
Documents all member interactions and comments in CRM software; maintains accurate notes describing every client contact.
Continually maintains working knowledge of all company products and services.
Educates members about managing their health and well-being so they can select the best benefit plan options and maximize the value of their health plan benefits.
Builds trust with members across the healthcare life cycle and improves member retention.
Meets performance goals and established KPIs in the areas of call quality, conversation effectiveness, member satisfaction, call volume and average handle times, attendance and schedule adherence.
Attends and participates in team meetings, skill builders, training exercises.

Qualifications:

2+ years of customer service or call center experience
College degree preferred, but not required
Excellent verbal and written communication skills
Proficient computer skills including MS Word, Excel, Outlook, Teams
Ability to multitask by listening, typing, speaking, and navigating multiple interfaces simultaneously
Bilingual is a plus (Spanish bilingual employees receive an additional pay differential)

NCD Benefits:

Company-paid health, dental, life, and disability insurance
401(k) with employer match
Opportunity for professional development
Work from home allowance and support
Positive work environment

Compensation: $17.50–$18.50 per hour, based on experience and qualifications.

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Refine Your Search

customer experience agent jobs in mcallen, tx

Customer Care Advisor

Airport Agent - Ramp and Customer Service

Call Center Agent

Call Center Representative, Call Center

Customer Service Guide, Cust Svc

Call Center Representative- FT- Days- Eng Maint

Customer Care Center Agent

Banking Customer Service Representative - Onsite

Guest Service Representative (Front Desk Agent) - WoodSpring Suites

Patient Support Agent

Bilingual Customer Support Agent

Patient Registration Representative- Part Time- Radiology Adm

Administrative Assistant - FT - Days - BH Flex (New Behavioral Hospital)

Lab Courier - FT - Varies - Outreach Lab

Customer Service Guide - PRN - Varies - Rehab Admin

Customer Service Representative - State Farm Agent Team Member

Front Desk Clerk

Front Desk Agent

Administrative Assistant - PT - Days - WH Admin

Front Office / Leasing Agent

I want to receive the latest job alert for customer experience agent in mcallen, tx

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