Top 19 Program planner Jobs in Mcallen, Tx

Bilingual Care Coordinator (EAP)
National EAP —Texas
- $50,000 - $60,000 a year
- Full-time
- Bilingual
- Background check
- Spanish
- Health insurance
- Dental insurance
Quick Apply
PLANNER I - RGV MPO
Lower Rio Grande Valley D —Edinburg, TX
- $21.89 - $24.00 an hour
- Nights as needed
- Spanish
- Word processing
- English
Quick Apply
7d
Packaging Coordinator US
Pure Flavor —Edinburg, TX
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
Quick Apply
5d
Packaging Coordinator US
Pure Hothouse Foods LLC —Edinburg, TX
- $18 an hour
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Opportunities for advancement
Quick Apply
Case Manager LVN DC Planner FT McAllen
STHS McAllen —McAllen, TX
- Weekends as needed
- LVN
- 5 years
- Computer literacy
11d
Party Host
Main Event Entertainment —Pharr, TX
- $7.25 - $9.50 an hour
- Part-time
- Entry level
- Tuition reimbursement
- Paid time off
Merchandising Assistant Manager
Dollar Tree —Palmhurst, TX
- Full-time
- Merchandising
- Mid-level
- Ability to lift 50 pounds
- Employee stock purchase plan
- Health insurance
Fitness Consultant
Gold's Gym South Texas —Edinburg, TX
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Gym membership
- Referral program
Quick Apply
Licensed Vocational Nurse FT Days
Solara Specialty Hospital McAllen —McAllen, TX
- Full-time
- Nursing
- LVN
- Computer literacy
8d
RN Clinical Liaison
Gentiva —McAllen, TX
- Full-time
- CPR Certification
- Nursing
- Management
Quick Apply
STORE MANAGER - DG MARKET
Dollar General —San Juan, TX
- Full-time
- Spanish
- 5 years
- Writing skills
Office/Field Engineer-Heavy Civil Construction
IOC Company —Edinburg, TX
- Full-time
- Spanish
- Construction site
- English
- Health insurance
- Dental insurance
Quick Apply
Retail Operations Manager
PetSmart —Donna, TX
- $17.18 - $29.50 an hour
- Weekends as needed
- 18 years or older
- Merchandising
- Mid-level
- Health insurance
- Tuition reimbursement
LVN Patient Navigator - FT - Days - Gen Surgeon Mob Dove 3rd Floor
DHR Health —McAllen, TX
- Full-time
- Spanish
- Surgery
- LVN
Director of Nursing In Training
Hidalgo Nursing and Rehabilitation Center —Edinburg, TX
- Full-time
- Skilled nursing facility
- RN License
- Mid-level
- On-the-job training
Quick Apply
Manager
Dairy Queen —Pharr, TX
- From $12.50 an hour
- Part-time
- Sales
- ServSafe
- High school diploma or GED
- Profit sharing
- Disability insurance
Quick Apply

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Bilingual Care Coordinator (EAP)

National EAP
Texas

Quick Apply

Job Details

Full-time
$50,000 - $60,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Professional development assistance

Qualifications

Bilingual
Spanish
Risk management for crisis intervention support
Phone communication
Intake
Master's degree
Clinical case management
VoIP
Telephone systems

Full Job Description

The Bilingual Care Coordinator II is a licensed master’s level clinician who plays a critical role in delivering high-quality, responsive EAP services in a fast-paced, high-volume environment. This position blends care coordination, clinical case management, and real-time support, requiring a strong ability to multitask while maintaining consistent availability to respond to inbound calls and service requests.

As a core member of the Client Services Team, the Care Coordinator serves as both a front-line clinical resource and a care navigator, balancing the demands of a call-driven service model with ongoing case management. This role is responsible for managing the full lifecycle of EAP cases from initial intake through resolution while collaborating closely with clients, providers, and organizational partners to ensure a seamless and supportive experience.

Key Responsibilities:

Client Intake & Access to Care

Serve as a primary point of contact for incoming EAP service requests from members
Conduct telephonic intakes in a fast-paced environment
Monitor and respond to activity within the online intake dashboard to ensure timely service delivery
Respond to service requests coming in via email and live chat
Determine member needs during intake and develop EAP action plans to connect members with appropriate internal and external resources
Triage cases, conduct safety risk assessments, and provide in-the-moment clinical support

Case Management & Care Coordination

Own cases from intake through closure, ensuring continuity of care, appropriate follow-up based on established SOPs, to deliver a high-quality member experience
Conduct proactive outreach and follow-ups in alignment with internal SOPs
Provide ongoing case management, including coordination with internal teams and external providers to monitor member engagement to ensure continuity of care

Workplace & Organizational Support

Oversee mandatory/formal referral cases including providing organizational guidance to HR regarding member concerns and referral needs
Track and communicate member progress, attendance, and compliance via timely reports to HR
Coordinate and support Critical Incident Response (CIR) services following workplace crises or traumatic events
Facilitate logistics and communication for individual and group-based response services

Provider Network Management

Coordinate care with external affiliate providers and treatment resources
Support onboarding of new providers into the EHR and provider database
Maintain provider records to ensure network quality, accessibility, and alignment with organizational standards

Documentation & Systems Management

Maintain accurate, timely, and compliant documentation across all systems
Ensure cases, communications, and provider interactions are properly documented
Utilize EHR and internal systems to manage workflows and reporting

Performance Expectations:

This role operates in a metrics-driven environment with a strong emphasis on responsiveness, quality, and client experience. Success in this role includes:

Meeting service level expectations for call response times and first outreach
Completing referrals within defined turnaround timeframes while maintaining quality alignment
Ensuring timely, accurate documentation and compliance with established workflows
Delivering high-quality client interactions as measured through quality assurance reviews
Contributing to strong client satisfaction outcomes

Qualifications & Required Knowledge, Skills, and Abilities:

Education & Licensure

Master’s degree in social work or counseling related field is required
Active licensure in counseling-related field is required

Experience

Experience in care coordination, case management, or behavioral health services required
Experience conducting intake assessments and managing active caseloads required
Experience in EAP, managed care, or brief-solution oriented environments preferred
Bilingual in Spanish, required

Core Competencies

Strong clinical judgment, critical thinking, and ability to assess risk
Ability to manage multiple cases while maintaining responsiveness and attention to detail
Skilled in crisis intervention, de-escalation, and short-term support
Highly organized with strong follow-through and accountability
Self-motived, ability to multitask at a high level
Effective communicator with the ability to engage both members, providers, and corporate partners
Comfortable navigating multiple systems simultaneously (e.g., EHR, Microsoft Planner, VOIP phone system, MS Teams, Outlook) while maintaining accuracy and responsiveness

What Sets This Role Apart?

Combines clinical expertise with operational ownership; you are both the clinician and the care coordinator
Offers exposure to workplace mental health, crisis response, and organizational consultation
Provides the opportunity to influence both individual outcomes and organizational wellbeing

Work Environment Requirements and Schedule:

This is a full time role. The schedule is Monday - Friday 7:30a-4:00pm CST (830a-5:00p EST)
This is a fully remote position. However, candidates must reside in Texas.
Candidates must have access to reliable high-speed internet and a private, designated workspace that supports confidentiality and minimizes distractions.

Why Join National EAP?

At National EAP, we deliver concierge-level support that makes a meaningful difference in people’s lives every day. Our team is collaborative, mission-driven, and committed to providing exceptional care to the individuals and organizations we serve.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, a 401(k) with company match, generous paid time off and sick leave, and regular opportunities for team connection and engagement.

National EAP is an EEO employer and provides an employee focused dynamic work environment. If you are interested in being a National EAP Care Coordinator, please submit your resume and a cover letter.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Paid time off
Professional development assistance
Vision insurance

Education:

Master's (Required)

Language:

Spanish (Required)

License/Certification:

license in a counseling-related field? (Required)

Location:

Texas (Required)

Work Location: Remote

Quick Apply

Refine Your Search

program planner jobs in mcallen, tx

Bilingual Care Coordinator (EAP)

PLANNER I - RGV MPO

Packaging Coordinator US

Packaging Coordinator US

Case Manager LVN DC Planner FT McAllen

Party Host

Merchandising Assistant Manager

Fitness Consultant

Licensed Vocational Nurse FT Days

RN Clinical Liaison

STORE MANAGER - DG MARKET

Office/Field Engineer-Heavy Civil Construction

Retail Operations Manager

LVN Patient Navigator - FT - Days - Gen Surgeon Mob Dove 3rd Floor

Director of Nursing In Training

Manager

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