JOB SUMMARY
Individuals in the Business Analyst role are responsible for serving as liaisons between the operational and administrative functions and systems of the Bank and the IT Organization. They collect, analyze, develop, document, communicate business requirements, and support user testing to achieve business goals. Business Analysts continually seek opportunities to increase client satisfaction, deepen relationships, and effectively manage client expectations.
Based on breadth and depth of understanding of business needs and processes, Business Analysts collaborate with IT team members to determine if appropriate internal or external solutions currently exist, or whether new solutions are required and feasible. They take a broad perspective to determine how such solutions will impact existing work processes and systems. Business Analysts are responsible for proactively identifying technology opportunities that support Bank strategies and performance.
Business Analysts educate project team members on business unit goals and objectives and educate the business on the value of information technology. They also display innovation in identifying, proposing, and overseeing the execution of business solutions. Through adaptable communication skills and the ability to translate between technical and business language, they work collaboratively, negotiating requirements across multiple groups.
Business Analysts must have a solid understanding of the client’s existing business processes, the key drivers, and measures of success for the business, and the short- and long-term direction of the business and related technologies. They must have a working knowledge of the business area that they support. Strong leadership, relationship management, interpersonal, negotiation, and communication skills are also required.
ESSENTIAL DUTIES
the duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.
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Works with business partners within one or more business processes to align technology solutions with business strategies
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Serves as IT Team member Supports one or more moderately complex business processes.
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Establishes and maintains liaison relationship with business partners and IT Organization to provide effective technical solutions.
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Seeks opportunities to improve and deepen relationship between IT Organization and business partners.
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Conducts data gathering and analysis to understand business strategy requirements.
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May contribute to the business short-and long-term planning sessions and provides direction to ensure understanding of business goals and direction.
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Provides input from a business and IT perspective.
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Assesses client needs utilizing a structured requirements process (gathering, analyzing, documenting, and managing changes) to assist in identifying business priorities, and may advise on options.
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Develops, writes, and communicates business requirements such as the business environment, business vision, business rules, risks, and information pertinent to the stakeholder.
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Builds use cases to identify functional requirements to satisfy business needs.
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May analyze client operations to understand their strengths and weaknesses to determine opportunities for improvements.
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Documents current business processes and models.
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May assist in the business process redesign.
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Provides assistance in business case development (i.e., research, data collection).
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Develops user test cases and validates test results during testing.
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May investigate, resolve, and escalate problems and develop recommendations for resolution.
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Identifies need for technical assistance to help in problem resolution and escalates issues as appropriate.
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Keeps clients informed of problems, issues, and resolutions.
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Analyzes performance metrics to ensure client satisfaction.
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Ensures IT solutions meet client needs.
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Coaches and transfers knowledge to less experienced team members.
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Participates in job specific training and other various Bank training programs, as necessary.
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Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy.
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Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations.
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Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML.
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.
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Bachelor’s degree in Computer Science, Information Systems, Business, related field, or equivalent work experience.
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Typically requires 3-5 years of relevant technical or business work experience.
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Banking experience required
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Requires working knowledge of business operations and systems requirements processes.
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Working knowledge of IIBA principles and practices.
ORGANIZATION
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This position reports to the Systems Support Manager
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This position does not oversee other positions
TRAINING REQUIREMENTS
All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.
COMMUNITY INVOLVEMENT
Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.
LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.
Management reserves the right to change this position description at any time according to business needs.
