JOB OVERVIEW:
The Lead, Career Center (LCC) supports daily operations and provides workforce services to the customer. The LCC is a critical role in operations and provides technical assistance and support to workforce staff.
ESSENTIAL FUNCTIONS:
- Performs essential workforce services and functions to assist individuals participating in workforce programs. To include collecting, analyzing, researching and determining program requirements and customer eligibility.
- Observes, receives and obtains relevant customer information for data entry and prepares customer files.
- Provides information to co-workers, supervisors and other staff members to identify workforce programs and services for customers.
- Performs other related duties as assigned.
REQUIRED SKILLS/ABILITIES:
- Knowledge of workforce development, economic development, business intelligence and trends, and project management.
- Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
- Knowledge of word processing, spreadsheet, technology, and computer skills.
- Exceptional customer service and interpersonal skills.
- Can effectively handle or resolve challenging situations and difficult customers. Is sensitive to customer needs and feelings and demonstrates concern for others.
- Excellent problem-solving and critical thinking skills, organizational skill, and detail oriented. Able to multi-task and learn different systems/platforms, and diverse programs and services offered to customers.
- Excellent verbal and written communication skills.
- Ability to understand and interpret federal and state program eligibility guidelines and requirement, and to consistently apply policies and procedures.
- Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
- Ability to develop strategies and solutions.
EDUCATION AND EXPERIENCE:
- High School Diploma or GED required.
- Associates or Undergraduate degree in a relevant field of study and (2) years of relevant experience preferred.
- Additional relevant experience may be considered in lieu of required education.
- Valid driver’s license and proof of insurance with good driving record.
- Ability to relocate within the service delivery area.
- Bilingual in English and Spanish strongly preferred.
PHYSICAL DEMANDS:
Physical requirements include lifting to 10 pounds occasionally. Subject to standing, sitting, bending and walking to perform job scope. Requires visual acuity, speech and hearing. Working conditions are primarily in an office environment. Occasional driving and travel required. Flexible hours may be required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPANY OVERVIEW:
C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.
Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.
C2 GPS’ guiding principle is to successfully navigate workforce development solutions. Our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.
Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!
- Health Insurance (with no-cost options for employee-only plans)
- Wellness Reimbursement
- Generous Paid Time Off
- Paid Parental Leave
- 401(K) with 100% Employer Match up to 6% of individual contributions
- Dental
- Vision
- Life Insurance
- Short and Long Term Disability
- Pet Insurance
EEO/AA
C2 Global Professional Services, LLC reaffirms its commitment to the principles of equal opportunity and diversity. Our policy prohibits employment decisions based on race, color, religion, sex, gender, gender identity, sexual orientation, ancestry, pregnancy, medical condition, age, marital status, national origin, citizenship status, disability, genetic information, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws.
Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Employment decisions can include hiring, firing, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions will be made based on individual skills, knowledge, abilities, job performance, and other appropriate qualifications.
