Top 202 Center supervisor Jobs in Mcallen Tx

Workforce Management Realtime Analyst
Teleperformance USA —McAllen, TX
- Word processing
- Mid-level
- Military encouraged
- Health insurance
- Dental insurance
14d
Banking Customer Service Representative - Onsite
Teleperformance USA —McAllen, TX
- 18 years or older
- Computer literacy
- Windows
- Health insurance
- Dental insurance
2d
CCSE Unit Supervisor I
Health & Human Services Comm —McAllen, TX
- $4,020.33 - $6,335.66 a month
- Online Application
- Writing skills
- Research
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
LTC Services Screener II
Health & Human Services Comm —McAllen, TX
- $2,694.33 - $3,946.25 a month
- Online Application
- Spanish
- Experience working with individuals with disabilities
- Writing skills
- Health insurance
- Opportunities for advancement
Quick Apply
7d
Supervisor, Career Center
C2 GPS- Lower Rio Grande Workforce —Mission, TX
- Spanish
- Clean driving record
- Word processing
- Paid parental leave
- Disability insurance
CPI Investigative Supervisor I/II
Dept of Family & Protectve Svc —Weslaco, TX
- $5,425.33 - $8,886.16 a month
- Weekends as needed
- Background check
- Mid-level
- Office
- Paid holidays
- Dental insurance
Quick Apply
10d
Center Supervisor
CSL Plasma —Weslaco, TX
- Extended hours
- Bilingual
- Mid-level
- High school diploma or GED
Contract Specialist II
Health & Human Services Comm —Edinburg, TX
- $3,793.41 - $5,921.25 a month
- Online Application
- Writing skills
- Mid-level
- Office
- Health insurance
- Opportunities for advancement
Quick Apply
Street Cleaning-HEO II
City of McAllen —McAllen, TX
- From $20.20 an hour
- Full-time
- Heavy equipment operation
- Cleaning
- Outdoor work
- Paid holidays
- Dental insurance
Quick Apply
1d
Supervisor, Operations I - ABF Freight
ABF Freight —McAllen, TX
- Weekends as needed
- Customer service
- Maintenance
- Mid-level
- Dental insurance
- 401(k)
3d
Community Services Contract Specialist V
Health & Human Services Comm —Edinburg, TX
- $5,425.33 - $8,886.16 a month
- Online Application
- Writing skills
- Office
- Finance
- Health insurance
- Opportunities for advancement
Quick Apply
10d
CPI Investigation Worker Trainee
Dept of Family & Protectve Svc —Edinburg, TX
- $3,816.65 - $5,372.41 a month
- Extended hours
- Background check
- Spanish
- Clean driving record
- Paid holidays
- Dental insurance
Quick Apply
9h
Center Supervisor (Bilingual)
CSL Plasma —McAllen, TX
- Extended hours
- Bilingual
- Mid-level
- High school diploma or GED
Regional Facility Support Technician
Health & Human Services Comm —Edinburg, TX
- $3,337.17 - $4,365.66 a month
- Online Application
- Computer literacy
- Writing skills
- Mid-level
- Health insurance
- Opportunities for advancement
Quick Apply
Convention Facilities - Administrative Supervisor
City of McAllen —McAllen, TX
- From $20.20 an hour
- Full-time
- Mid-level
- Paid holidays
- Dental insurance
Quick Apply
Case Manager
Dept of State Health Services —Mercedes, TX
- $4,020.33 - $5,178.00 a month
- Online Application
- Spanish
- Microsoft Outlook
- Up to 50% travel
Quick Apply
QA/SQE Supervisor
DENSO TEN AMERICA Limited —McAllen, TX
- Full-time
- Spanish
- 5 years
- Engineering
- Wellness program
- AD&D insurance
Quick Apply
Floor Tech
Hidalgo Nursing and Rehabilitation Center —Edinburg, TX
- Full-time
- Ability to lift 25 pounds
- Entry level
Quick Apply
13d
Call Center Representative- FT- Days- Eng Maint
DHR Health —Edinburg, TX
- Full-time
- Basic math
- High school diploma or GED
- Organizational skills
9d
Laundry Aide - Fulltime
Windsor Las Palmas Nursing and Rehabilitation Center —McAllen, TX
- Full-time
- Ability to lift 25 pounds
- Entry level
Quick Apply
10d

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Workforce Management Realtime Analyst

Teleperformance USA -
McAllen, TX

Apply Now

Job Details

14 days ago

Benefits

Health insurance
Dental insurance
401(k)
Flexible spending account
Vision insurance
Volunteer time off
Life insurance
Pet insurance

Qualifications

Phone communication
Word processing
Spreadsheets
Productivity software
Technical Proficiency

Full Job Description

Category : Workforce Management

Application Deadline: Ongoing until positions are filled.

to apply, please visit the TP Careers site at https://www.tp.com/en-us/careers.

About TP

TP is a leading global provider of digital business services. We partner with the world's most prominent brands to optimize operations through advanced technology and sustainable business practices. With a global workforce of 500,000 across 300 languages, we are a force for good in our communities and for our clients.

Benefits of working with TP include

TP offers benefits to you and your family. Eligible team members can take advantage of our comprehensive health benefits, which may include medical, vision, and dental.

We invest in and prioritize the mental health and well-being of our team members by providing resources, including Employment Assistance Programs, space in the form of health and personal time off (HPT), and leave programs as eligible.

We offer benefits and tools to help our team members and their families for their financial future. This includes offering competitive 401(K) plans, life insurance, supplemental medical coverage, critical care insurance, pet insurance, FSA plans, and retailer discounts.

Career Growth and Culture

At TP, we prioritize a culture of inclusion and diversity where every employee feels valued. We provide a platform for limitless career advancement, fostering an environment where ambition and high performance lead to long-term success.

TP is committed to supporting those who serve. We welcome applications from active-duty service members, veterans, and military families.

Equal Opportunity Employer

TP is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

If you require reasonable accommodation during the application process, please contact us at 877-877-3944 or contact us here. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation-related requests.

Purpose

Responsible for day to day management of service level, site efficiency/occupancy and agents to ensure adherence to schedule and compliance within established parameters during real time situations. This will require constant communication with Supervisors, Operations Managers and Support Center personnel. Real time interaction with client for reciprocal communication imperative to maintain operations at peak performance.

This position is 100% onsite in McAllen, TX. Work at home is not available for this position.

Your Responsibilities

Monitor established thresholds for schedule adherence, online states, off phone events (break and pre-approved AUX modes), agent states that are not pre-approved must be limited (ACW, long calls, Aux modes)

Communicate with operations management for prompt resolution of issues identified in duties above

Partner with operations in recruitment of overtime/VTO to assist with managing day to day staffing levels

Generate inclusive alerts for any type of situations that could disturb service level or efficiency (i.e., technical issues causing idle time and/or a higher than forecasted increase in call volume and excessive general use of Aux, ACW and/or agent population shrink)

Report as required by client and internal leadership (i.e., switch and performance reporting, attendance and adherence reporting, documentation of outages and staffing impacts resulting from these and any other ad hoc reporting that may be required)

Information exchange with client and all their vendors in a virtual call center environment

Thrive as a team player in a fast paced, high energy, change oriented environment

Other duties as assigned by supervisor or other management

Ensure all TP policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper TP Management immediately

Qualifications

90 days in current position (internal applicants)

6 months of Call Center Operations or Workforce experience a must

Must have solid customer service skills

Must have solid verbal and written communications skills

Must be flexible with ability to work any schedule base on business needs

Must have proficiency in ability to use email, extended email functions, word processing and advanced spreadsheets in Excel format

Must pass mandatory background checks which may include pre-screenings, illegal drug tests, and credit checks

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Apply Now

Refine Your Search

center supervisor jobs in mcallen tx

Workforce Management Realtime Analyst

Banking Customer Service Representative - Onsite

CCSE Unit Supervisor I

LTC Services Screener II

Supervisor, Career Center

CPI Investigative Supervisor I/II

Center Supervisor

Contract Specialist II

Street Cleaning-HEO II

Supervisor, Operations I - ABF Freight

Community Services Contract Specialist V

CPI Investigation Worker Trainee

Center Supervisor (Bilingual)

Regional Facility Support Technician

Convention Facilities - Administrative Supervisor

Case Manager

QA/SQE Supervisor

Floor Tech

Call Center Representative- FT- Days- Eng Maint

Laundry Aide - Fulltime

I want to receive the latest job alert for center supervisor in mcallen tx

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