Top 42 Center supervisor (bilingual) Jobs in Mcallen Tx

Customer Care Trainer - McAllen, TX
Texas Regional Bank —McAllen, TX
- Monday to Friday
- Spanish
- 5 years
- English
CPI Investigation Worker Trainee- Bilingual
Dept of Family & Protectve Svc —McAllen, TX
- $3,816.65 - $5,372.41 a month
- Extended hours
- Bilingual
- Background check
- Clean driving record
- Paid holidays
- Dental insurance
Quick Apply
3d
Call Center Representative, Call Center
DHR Health —Edinburg, TX
- Part-time
- Spanish
- Basic math
- English
5d
Case Manager II, Jail COC, MHA, Pos. #561, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $22.20 an hour
- Full-time
- Spanish
- Nursing
- Clean driving record
- Mileage reimbursement
- Loan repayment program
Contact Center Rep
Systems Integration, Inc. —McAllen, TX
- Seasonal
- Remote
- Background check
- Computer literacy
- High school diploma or GED
- Paid training
Quick Apply
Business Coordinator I
Texas A&M University —McAllen, TX
- $4,166.67 - $4,333.33 a month
- 8 hour shift
- Spanish
- Writing skills
- English
- AD&D insurance
- Paid holidays
2h
Personal Banker I
LONE STAR NATIONAL BANK —Pharr, TX
- Call employer
- Spanish
- Microsoft Excel
- Microsoft Outlook
Customer Service Representative I (PT)
LONE STAR NATIONAL BANK —Pharr, TX
- Part-time
- Spanish
- Word processing
- Computer literacy
Customer Service Guide - FT - Days - Oncology Shared
DHR Health —Edinburg, TX
- Full-time
- Spanish
- Basic math
- English
3d
Delivery Specialist - Hub
O'Reilly Automotive Stores —McAllen, TX
- Full-time
- Driver's License
- Communication skills
- Entry level
- Employee stock purchase plan
- Health insurance
Quick Apply
Merchant Services Specialist I
LONE STAR NATIONAL BANK —Pharr, TX
- Call employer
- Spanish
- Word processing
- Computer literacy
Usher, Conference Center
DHR Health —Edinburg, TX
- Weekends as needed
- Spanish
- Basic math
- English
Patient Support Coordinator - FT - Days - Oncology Shared
DHR Health —Edinburg, TX
- Full-time
- Spanish
- Hospital
- Computer literacy
9d
Transplant Financial Coordinator- FT- Days- Renal Transplant
DHR Health —Edinburg, TX
- Full-time
- Spanish
- Hospital
- Basic math
7d
Teller I
LONE STAR NATIONAL BANK —Weslaco, TX
- Call employer
- Spanish
- English
- High school diploma or GED
LVN Patient Navigator - FT - Days - Gen Surgeon Mob Dove 3rd Floor
DHR Health —McAllen, TX
- Full-time
- Spanish
- Surgery
- LVN
Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)
CSL Plasma —Weslaco, TX
- Part-time
- Spanish
- Basic math
- English
Event Host
Flamingo Bowl Inc —McAllen, TX
- From $9 an hour
- Extended hours
- Bilingual
- No education required
- Ability to walk for extended periods
- Paid time off
- Employee discount
Quick Apply
DISPATCHER
City of Weslaco —Weslaco, TX
- From $16.50 an hour
- Weekends as needed
- Spanish
- Word processing
- Pass drug screening
- Paid holidays
- Dental insurance
Quick Apply
Customer Service - Donor Support Technician (Bilingual – English/Spanish)
CSL Plasma —Hidalgo, TX
- Part-time
- Basic math
- High school diploma or GED
- Entry level
14d

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center supervisor (bilingual) jobs near mcallen tx

Customer Care Trainer - McAllen, TX

Texas Regional Bank -
McAllen, TX

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Job Details

Qualifications

Customer communication
Collaboration with board members
High school diploma or GED
Typing
Productivity software
10 key typing
Board relations

Full Job Description

Position Summary

The Customer Care Trainer delivers training programs for customer care representatives, team leaders, and supervisors. Provides updates and details on new products, features, and service offerings. Being a Customer Care Trainer leads skill development training and role-playing exercises to develop service delivery, issue resolution, and interpersonal communication skills. Instructs staff on service level standards, system tools, and policies and procedures. Additionally, Customer Care Trainer provides input to assess training effectiveness and define future needs. Will directly oversee customer care and switchboard personnel and ensure positive morale and effective daily operations when the Customer Care Manager is out.

Principal Duties and Responsibilities

Develop and conduct new training and educational programs for staff.

Responsible for systems training, including facilitators guides, participant workbooks, presentations, and job aids.

Train staff on essential soft skills, such as communication, teamwork, leadership, problem-solving, and time-management, to enhance employee effectiveness and productivity.

Perform product and service training.

Evaluates and designs training manuals and related materials, training classes, and training procedures.

Tracks the progress of trainees through routine tests, observation, and feedback from supervisors.

Assesses the effectiveness of training programs through feedback, assessments, metrics, and make necessary improvements to ensure continuous improvement.

Assist the Manager to ensure customer care and switchboard agents are providing timely and accurate customer service support such as processing service requests and account updates, resolving or escalating complaints and providing information regarding banking products, policies, online services, debit cards and customer accounts.

Acting manager when the Customer Care Manager is out of the office.

Maintains current working knowledge of the Bank’s policies, procedures, products and services.

Ability to learn and adapt to new information and technology platforms.

Ability to exercise discretion and handle sensitive and confidential issues.

Perform other duties as assigned.

Other Responsibilities

Support and promote the Bank vision, mission and core values, organizational structure and policies and procedures.
Must have excellent analysis, observation and decision-making skills.
Excellent interpersonal and communication skills are necessary for maintaining effective relationships with board members, officers, employees, and member of the business and civic community.
Individual should be able to work in high-pressure situations and a stressful atmosphere while remaining composed.
Provide strong, compassionate, and visible leadership to foster positive attitudes and trust among employees, customer, and prospects.
Comply with federal and state regulations as well as all established Bank policies and procedures.

Education and Experience Requirements

A self-starting individual who possesses a High School Diploma or equivalent and at least 5 years of customer service experience in a financial institution or call center environment.
At least one year in leadership, coaching mentoring or supervisory experience.
Previous training experience preferred but not required.
Strong problem solving and analytical abilities.
Ability to work with all levels of management.
Basic keyboarding, typing 40-50 wpm and knowledge of office equipment.
Must have working knowledge of Microsoft Office and 10-key.
Must have good verbal and written communication skills to provide quality customer service.
Mental concentration is required to perform concurrent tasks and meet deadlines while tolerating frequent interruptions.
Must be available to work a 40-hour work week with flexible work schedule, Monday through Friday, 8:00 am – 6:00 pm and Saturday rotation 8:00 am – 12 noon, as needed.
Bilingual in English and Spanish preferred but not required.
Must be able to be physically present in the Bank to perform job duties.
Texas Regional Bank is an Equal Opportunity Employer.

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Refine Your Search

center supervisor (bilingual) jobs in mcallen tx

Customer Care Trainer - McAllen, TX

CPI Investigation Worker Trainee- Bilingual

Call Center Representative, Call Center

Case Manager II, Jail COC, MHA, Pos. #561, Corpus Christi, TX

Contact Center Rep

Business Coordinator I

Personal Banker I

Customer Service Representative I (PT)

Customer Service Guide - FT - Days - Oncology Shared

Delivery Specialist - Hub

Merchant Services Specialist I

Usher, Conference Center

Patient Support Coordinator - FT - Days - Oncology Shared

Transplant Financial Coordinator- FT- Days- Renal Transplant

Teller I

LVN Patient Navigator - FT - Days - Gen Surgeon Mob Dove 3rd Floor

Medical Screener - Reception Technician (Customer Service) (Bilingual – English/Spanish)

Event Host

DISPATCHER

Customer Service - Donor Support Technician (Bilingual – English/Spanish)

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