DHR Health - US:TX:Edinburg - Days
Summary:
FLSA STATUS: Exempt Non-Exempt
MISSION STATEMENT:
Our Mission is to improve the well-being of those we serve with a commitment to excellence: every patient, every encounter, every time.
VISION:
Our Vision is to create a world-class health system to advance medicine and increase access for the communities we serve by empowering caregivers to heal through compassion, knowledge, innovation, integrated care and excellence.
POSITION SUMMARY:
The Administrative Assistant will provide secretarial and administrative support to the Employee Education Department, including, but not limited to assisting with incoming educational needs, typing, proofreading, preparing reports, processing correspondence, scheduling meetings, recording at meetings, receiving visitors, maintaining files and conducting special projects as assigned. The Administrative Assistant is responsible for providing high quality customer service and display excellent administrative skills in the areas of Employee Education. The Administrative Assistant is expected to function well as a member of the Education Department and participate in community relation activities, performance improvement activities, and hospital sponsored events.
POSITION EDUCATION/ QUALIFICATIONS :
- One (1) year of related administrative assistant experience
- Computer skills required with knowledge of Microsoft Office
- Ability to read, write and speak English
- Ability to effectively interface with a variety of people and be flexible to changing work priorities and work well under stressful situations
JOB KNOWLEDGE/EXPERIENCE :
· Ability to work as a member of a team and promote teamwork with other staff members
· Requires excellent written and oral communication skills with attention to detail
· Experience in customer service-oriented position
· Experience in taking notes and preparing meeting minute
· Requires working with frequent interruptions.
Responsibilities:
POSITION RESPONSIBILITIES:
· Promoting the facility mission, vision and values by effectively communicating them to others. Considers mission, vision and values in developing services, standards and practices.
· Prepares and updates forms, brochures, publication and other informational materials used by DHR employees, students, educators, and other interested individuals.
· Prepares a variety of reports, statements and rosters and gathers data and other necessary information.
· Provide support for LMS system and be able to provide a seamless continuation of the creation, implementation, assignment, and reporting of courses in the LMS.
· Provide administrative support to Employee Education department by providing reception services, scheduling appointments, meetings, and travel, filing, researching files and records, and preparing and proofreading correspondence, reports, and other documents as requested.
· Accepts and screens telephone calls and routes calls appropriately; promptly and graciously responds to calls and visitors and determines the urgency of the situation; suggests appropriate referrals or informs department when the situation warrants immediate attention.
· Maintains records, prepares reports, and correspondence related to training implemented.
· Consistently is attentive to detail, record keeping and required paperwork inherent to the position.
· Tactfully handles difficult situations; contacts are handled professionally and consistently with courtesy.
· Other duties as assigned.
LINES OF REPSONSIBILITIES :
(Chain-of-command)
1. Administrative Assistant 2. Director of Employee Education
Other information:
CUSTOMER SERVICE:
Provide excellent customer service to all DHR customers. All employees are required to attend the DHR C.A.R.E.S program which outlines the Customer Service Principals including: Commitment, Accountability, Respect, Excellence and Service.
AGE SPECIFIC :
Employees must be able to demonstrate the knowledge and skills necessary to provide care appropriate to the age of the patients served in his/her assigned unit. The individual must demonstrate knowledge of principles of growth and development over the life span and possess the ability to assess data reflective of the patient’s status and interpret the appropriate information needed to identify each patient’s requirement relative to his or her age.
AMERICANS WITH DISABILITIES ACT: (ADA) :
A. Essential Duties : Indicated by bold print within performance standards, preceding individual numbered criteria.
The following table provides physical requirements that will be associated with, but not limited to, this position:
Light/moderate lifting up to 20 lbs, from the floor to shoulder height.
Must be able to assist other employees with lifting more than 20 lbs.
Light/moderate carrying up to 20 lbs.
Dual simultaneous grasping
Operating office equipment
Operating mechanical equipment
Ability to read and write
Ability to hear verbal communication without aid
Operating Personal Vehicle
Ability to comprehend written/verbal communication
Other: Ability to deal with stress
B. Working Conditions : The individual spends over 95% of his/her time in an air-conditioned environment with varying exposures to noise. There is protection from weather conditions but not necessarily from temperature changes. The position does have low exposure to malodorous, infectious body fluids from patients and some minimal exposure to noxious smells from cleansing agents.
C. Occupational Exposure: This position has minimal to no exposure to blood, body fluids, or tissues and is an OSHA Category III (although situations can be imagined or hypothesized under which anyone, anywhere, might encounter potential exposure to body fluids). Person who performs these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
D. Aptitudes : HIGH 1 2 3 4 5 6 LOW
Intelligence: General learning ability: The ability to “catch on” or understand instructions and underlying principles. Ability to reason and make judgments. 3
Verbal: Ability to understand meanings of words and ideas associated with them, and to use them effectively. To comprehend language, to understand relationships between words, and to understand meanings of whole sentences and paragraphs. To present information or ideas clearly. 3
Numerical: Ability to perform arithmetic operations quickly and accurately. 2
Spatial: Ability to comprehend forms in space and understands relationships of plane and solid objects. Frequently described as the ability to “visualize” objects or two or three dimensions, or to think visually of geometric forms. 2
Form Perception: Ability to perceive pertinent details and objects or in pictorial or graphic material to make visual comparisons and discriminations and see slight differences in shapes and shadings of figures and widths and lengths of lines. 3
Clerical Perception: Ability to receive pertinent details and verbal or tabular material. To observe differences in copy, to proofread words and numbers, and to avoid perceptual errors in arithmetic computation. 2
Motor Coordination: Ability to coordinate eyes and hands to fingers rapidly and accurately in making precise movements with speed. Ability to make a movement response accurately and quickly. 3
Finger Dexterity: Ability to move hands easily and skillfully. To work with fingers in placing and turning motions. 3
Manual Dexterity: Ability to move hands easily and skillfully. To work with hands in placing and turning motions. 3
Eye-Hand-Foot Coordination: Ability to move the hand and foot coordinately with each other in accordance with visual stimuli. 3
Color Discrimination: Ability to perceive and respond to similarities or differences in colors, shapes, or other values of the same or different color. To identify a particular color, or to recognize harmonious or contrasting color combinations, or to match color adequately. 3
I have read and reviewed my job description with my supervisor or designee and I understand the job I am expected to perform.
If applicable ____________ certification will be completed within _________ time frame of hire/transfer date.
Employee Signature: ________________________________ Date: ____________________
Transfer/Hire Date Effective: ________________________.
