About Us
Verta Hotel - McAllen Airport, future Delta Hotels by Marriott - McAllen Airport, is a 148-room hotel located near McAllen International Airport, La Plaza Mall, and Quinta Mazatlán. The hotel features modern guest rooms, an on-site restaurant, fitness center, complimentary Wi-Fi, breakfast service, business amenities, airport shuttle service, and 4,698 square feet of flexible meeting/event space across three event rooms. Managed by DePalma Hotels & Resorts, this is a great opportunity to join a hotel during an exciting property transition and play a key leadership role in guest service, hotel operations, associate engagement, and overall property performance.
Hotel website: www.marriott.com/en-us/hotels/mfeds-verta-hotel-mcallen/overview/
DePalma Hotels & Resorts brings more than 40 years of hotel industry experience and a true passion for hospitality. Founded in 1983, DePalma is a long-established hotel management company known for hands-on leadership, deep operational expertise, and a people-first approach that focuses on taking care of associates, guests, and the communities we serve. We believe great hospitality starts with great people, and we are committed to creating opportunities for growth, development, and long-term success for our teams. If you are looking to build your career with a company that values service, knowledge, professionalism, and doing things the right way, DePalma offers a place where your work matters.
Visit us at www.depalmahotels.com
Position Summary
We are seeking a professional, hands-on, and service-driven Hotel Assistant General Manager to help lead daily hotel operations. This position supports the General Manager in overseeing guest service, front office operations, housekeeping coordination, property standards, associate performance, financial controls, and overall hotel execution.
The Hotel Assistant General Manager plays an important role in creating a positive guest experience, supporting department leaders, developing associates, and helping ensure the hotel operates efficiently and professionally each day. This position is ideal for a hospitality leader who enjoys being visible on the floor, solving problems, coaching team members, and helping drive operational excellence.
Responsibilities
- Assist the General Manager with daily hotel operations and department leadership
- Help lead front office, housekeeping, maintenance, and guest service execution
- Support a positive guest experience through strong service standards and timely service recovery
- Monitor guest feedback, online reviews, brand standards, and associate follow-up
- Assist with hiring, training, coaching, scheduling, and performance management
- Help ensure departments are properly staffed and prepared for business levels
- Walk the property regularly to inspect cleanliness, maintenance, safety, and presentation
- Support housekeeping and rooms operations to help ensure rooms are clean, inspected, and ready for arrival
- Work with department leaders to resolve operational issues and improve team performance
- Assist with payroll control, labor management, expenses, purchasing, and basic financial accountability
- Support sales, group, meeting/event, and restaurant-related operations as needed
- Help ensure compliance with hotel policies, safety procedures, brand standards, and company expectations
- Respond to guest concerns, associate issues, and operational needs in a professional manner
- Serve as manager on duty and provide leadership coverage as assigned
- Help create a professional, accountable, and service-focused hotel culture
Qualifications
Required
- Previous hotel leadership, hotel operations, front office management, rooms management, or hospitality supervisory experience
- Strong guest service, communication, and problem-solving skills
- Ability to lead, coach, and support hourly associates and department leaders
- Strong attention to detail and ability to follow hotel standards and procedures
- Ability to manage multiple priorities in a fast-paced hotel environment
- Basic understanding of hotel operations, labor control, guest satisfaction, and daily financial procedures
- Ability to handle guest concerns and service recovery professionally
- Reliable attendance and a hands-on leadership style
- Ability to work flexible schedules including days, evenings, weekends, and holidays as needed
Preferred
- Previous hotel Assistant General Manager, Front Office Manager, Rooms Manager, Operations Manager, or similar hotel leadership experience
- Experience with Marriott, Delta Hotels by Marriott, Wyndham, Hilton, IHG, or other branded hotel standards
- Experience with hotel property management systems, guest satisfaction platforms, and labor/payroll systems
- Experience in a hotel with restaurant, meeting/event space, group business, or airport-area demand
- Strong understanding of rooms operations, housekeeping productivity, front desk service, and preventative maintenance coordination
- Bilingual English/Spanish communication skills are a plus
Schedule
- Flexible schedule based on business needs
- Day, evening, weekend, and holiday availability required
- Manager on duty coverage as assigned
- On-call availability may be required based on hotel operations
Job Type
Pay
Starting at $50,000 per year and up based on experience
Benefits
Eligible associates may be offered:
- Health, dental, and vision insurance
- 401(k) with company contribution
- Paid time off
- Holiday pay
- Hotel travel discounts and perks
- Growth and advancement opportunities with an established hotel management company
Join Our Team
This is a great opportunity for a hands-on hotel leader who is ready to help support a busy airport-area property during an exciting transition to Delta Hotels by Marriott. If you are dependable, professional, guest-focused, and ready to help lead daily hotel operations at Verta Hotel - McAllen Airport, future Delta Hotels by Marriott - McAllen Airport, we encourage you to apply.
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Hotel management: 1 year (Preferred)
- Hotel: 1 year (Preferred)
- Hotel Assistant General Manager: 1 year (Preferred)
- Hospitality management: 1 year (Preferred)
- Hospitality: 1 year (Preferred)
Work Location: In person
