PRIMARY OBJECTIVE OF POSITION
Collect and review loan documents to satisfy loan conditions, ensure completeness of home loan documentation to satisfy all underwriting conditions and maintain contact with member throughout the processing period. May converse with Spanish speaking members throughout the home loan process.
ESSENTIAL JOB FUNCTIONS
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Communicate effectively with members and all parties throughout the home loan process. Initiate and maintain contact with members during processing including answering member inquiries and notifying them of any additional information required in a timely manner.
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Gather, review and ensure all loan conditions set by underwriting have been met in a timely manner.
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Order and ensure receipt on third party documentation such as title work, home loan payoff, verification of employments, collateral protection insurance and residential appraisal in a timely manner.
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Prepare and deliver home loan disclosures to home loan applicants in a timely manner ensuring regulatory compliance.
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Evaluates AUS findings and request documentation from borrowers.
- Order and review closing package for accuracy prior to delivering to home loan originator or Title Company.
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Submit quality files that comply with Agency and Investor Guidelines.
- Ensure funding is completed accurately, all third-party services have been satisfied and all controlled disbursements have been resolved.
- Works independently and manage personal pipeline to ensure deadlines and production goals are met. determine any deviation from standard processing time and take appropriate actions including notifying the manager for alternatives to ensure timely service.
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Knowledgeable of lending procedures and credit union guidelines.
- Support credit union services by answering general home loan inquiries and providing information on home loan programs.
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Cross sell all credit union services.
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All other duties as assigned.
RELATIONSHIPS AND CONTACTS
Supervise Approximately: None
Reports To: Home Loan Processing Assistant Manager
Contacts: Frequent contact with members, home loan personnel, and third-party services.
EDUCATION
High School Diploma or GED is required.
EXPERIENCE
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One (1) year lending, processing, or quality assurance experience.
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Home loan experience and bilingual ability preferred.
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Knowledge of federal and state laws and regulations governing residential home loan lending including but not limited to HMDA, RESPA, REG Z and ECOA Compliance preferred.
PHYSICAL REQUIREMENTS
- Ability to work in a fast paced, fluid environment and be held to minimum production standards. Candidate must be able to sit for long periods of time.
- The position involves wrist/hand/fingers manipulation; movement is inherent in the job as well as restriction to workspace for prolonged periods.
Vision abilities required by this job include close vision for frequent viewing of computer monitor and review of documents.
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MENTAL REQUIREMENTS
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Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
- Must have a strong ability to read and carry out various written instructions and follow oral instructions.
- Must have a strong ability to speak clearly and deliver information in a logical and understandable sequence.
- Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of member service and discretion when dealing with the public.
- Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
- Must be able to effectively handle multiple, simultaneous, and changing priorities.
- Must be capable of exercising highest level of discretion on both internal and external confidential matters.
- Proven ability to make decisions based upon prior precedence, business knowledge and judgment.
EQUIPMENT REQUIREMENTS
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Strong computer skills; proficient in Microsoft Word, Excel and Outlook.
I acknowledge that I have received, read, and understand this Job Description. I agree to perform to the best of my abilities the functions and duties described herein, with or without reasonable accommodation. I understand that this Job Description does not constitute an employment contract or alter mu “at-will” employment status. I further understand that the duties and responsibilities described in this Job Description are subject to change or modification, as determined by management, and that I am responsible for performing any job duties, or other tasks, and responsibilities that may be assigned, and/or directed by management.
