At Vantage Bank, we're driven by a deep commitment to supporting our customers, valuing our employees, embracing diversity, fostering meaningful connections, and providing outstanding service every step of the way.
JOB SUMMARY
The Deposit Quality Control Analyst is responsible for ensuring the accuracy, completeness, and regulatory compliance with new account documentation while serving as a key contributor to system administration and operational improvement initiatives. They support the Quality Assurance (QA) team through subject matter expertise, mentorship, and cross departmental collaboration. They continuously identify manual, repetitive, or error‑prone tasks and recommend or implement automation opportunities that strengthen efficiency, accuracy, and compliance. The Deposit Quality Control Analyst actively evaluates and enhances business processes through AI‑driven tools, automation, and technology‑assisted controls.
ESSENTIAL DUTIES
The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties as assigned.
Reviews and validates new personal and business account documentation to ensure accuracy, completeness, and compliance with CIP/KYC, BSA/AML/OFAC, and applicable regulatory requirements.
Performs testing of account setups, workflows, and documentation, identifying errors, inconsistencies, and control gaps.
Manages QA exceptions and system ticklers, document findings, and follow through on resolution with internal partners.
Assists in maintaining and enhancing QA procedures, applying automation and technology assisted controls to improve accuracy and efficiency.
Uses and applies AI enabled tools for documentation review, anomaly detection, workflow routing, exception monitoring, and trend identification.
Participates in automation and process improvement initiatives, including RPA, intelligent document processing, and predictive monitoring activities.
Develops and maintains dashboards and analytics that track QA findings, exceptions, performance indicators, and operational trends.
Supports system administration activities for QA related platforms (MAP, BPM, TMS, IntraFi), including configuration validation, user support, and functionality testing.
Assists with regulatory and specialized deposit processes such as IOLTA reporting, IRS reporting, CD/ICS/CDARS setups, and fintech related account requirements.
Provides training and knowledge support to staff on QA procedures, documentation standards, systems usage, and regulatory updates.
Promotes responsible, ethical, and effective use of AI tools across QA and Deposit Operations, encouraging data driven decision making.
Provides cross departmental support by resolving system issues, responding to helpdesk/ticket requests, and contributing to project activities and status communication.
Maintains compliance with all BSA/AML/OFAC responsibilities, including completion of required training and adherence to internal policies.
Other duties as assigned.
QUALIFICATIONS
These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities and organizational limitations may result in some deviation from these guidelines.
Bachelor’s degree in Business, Finance, Information Systems, or a related field required OR a combination of equivalent, relevant work experience along with a high school diploma or GED required.
2+ years of experience in Deposit Operations, Quality Assurance, Account Documentation, Compliance, or a similar banking environment.
Working knowledge of CIP/KYC, BSA/AML/OFAC, and regulatory requirements impacting deposit accounts.
Experience with QA, workflow, or operational systems such as MAP, BPM, TMS, and IntraFi.
Familiarity with automation tools or concepts (RPA, intelligent document processing, robotic workflows, analytics).
Ability to create and interpret QA dashboards, reports, SQL, and performance metrics using data analysis tools.
Skilled in using AI enabled review tools for documentation, error detection, and pattern identification.
Comfortable navigating core banking and digital workflow platforms.
Ability to interpret regulatory requirements and apply them to operational processes.
Excellent verbal, written, and interpersonal communication skills with the ability to collaborate across teams and provide training or support as needed.
Strong computer skills to include proficiency with Microsoft Office suite of products (specifically Word, Excel and PowerPoint) and the ability to learn and utilize custom banking systems and applications in a rapidly changing business and technology environment.
Excellent analytical, time management, organizational and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
Must be self-motivated with strong initiative, high level of accountability, and attention to detail.
Ability to always maintain a high degree of ethical standards and complete confidentiality.
COMMUNITY IMPACT
Community involvement is part of who we are. Our culture is built on teamwork, purpose, and service. We value volunteerism and create opportunities for employees to connect, give back, and make a positive difference in our communities. As part of the Vantage Bank team, all associates should embrace our community involvement and culture to ensure we are making an impact.
BANK SECRECY ACT (BSA)
All employees of Vantage Bank, herein referenced to as the “Bank”, must comply with the terms of the BSA Policy upon acceptance of this position. The primary responsibility for enforcement of this policy and its operating procedures rests with the BSA/AML/OFAC Officer. However, it is the responsibility of each employee to take the required BSA training modules and become familiar with and adhere to the Bank Secrecy Act, Anti Money Laundering and Office of Foreign Asset Control Policy.
EOE/M/F/D/V
