Customer Service Supervisor
Driscoll Health —McAllen, TX
- Full-time
- Microsoft Outlook
- Word processing
- Mid-level
Business Services Manager
Health & Human Services Comm —Edinburg, TX
- $5,425.33 - $8,886.17 a month
- Online Application
- Writing skills
- High school diploma or GED
- Travel
- Health insurance
- Opportunities for advancement
Quick Apply
Senior Business Development Manager Ericsson Mobile Financial Services
Ericsson —McAllen, TX
- $149,600 - $202,650 a year
- 8 hour shift
- Hybrid work
- Up to 50% travel
- Office
- 8 years
- Paid parental leave
- AD&D insurance
Service Drive Manager
South Texas Auto Group —Pharr, TX
- Dealership
- Mid-level
- Recruiting
- Paid training
- Disability insurance
Quick Apply
5d
BERT OGDEN FIESTA MANAGEMENT PARTS MANAGER
Fiesta Management Group Inc —McAllen, TX
- Full-time
- Background check
- Dealership
- Merchandising
- Paid holidays
- Dental insurance
Operations Manager
Ulta Beauty, Inc. —McAllen, TX
- Weekends as needed
- Merchandising
- Bachelor's degree
- Continuous improvement
1d
Services Account Manager
Trane Technologies —Weslaco, TX
- $66,800 - $154,800 a year
- Full-time
- Clean driving record
- Local
- Pass drug screening
- Paid holidays
- Health insurance
Manager IV, Director of IDD Services, IDD Admin, Pos. #10, Corpus Christi, TX
Nueces County MHMR Community Center —Texas
- $85,370.96 - $97,965.14 a year
- Full-time
- Clean driving record
- 5 years
- Master's degree
- Mileage reimbursement
- Loan repayment program
Customer Service Lead - Part-Time
Burlington —McAllen, TX
- $12.50 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- In-person
- Paid holidays
- Health insurance
Service Manager
Roto-Rooter —Edinburg, TX
- $55,000 - $70,000 a year
- Full-time
- Mid-level
- Residential
- High school diploma or GED
Quick Apply
Part Sales Manager – Part Time
AutoZone —Pharr, TX
- Overtime
- ASE Certification
- Spanish
- Inventory management
- Store discount
- Employee stock purchase plan
2d
Part Sales Manager – Full Time
AutoZone —Pharr, TX
- Overtime
- ASE Certification
- Spanish
- Merchandising
- Store discount
- Employee stock purchase plan
9d
Assistant Store Manager
UNITED FASHIONS OF TEXAS, LLC —McAllen, TX
- Weekends as needed
- 18 years or older
- High school
- Writing skills
Student and Family Experience Manager (Immediate Opening)
IDEA Public Schools —Weslaco, TX
- $68,800 - $79,900 a year
- Urgently hiring
- School experience
- Writing skills
- Mid-level
- Disability insurance
- Health insurance
14d
Customer Service Lead - Part-Time
Burlington Stores —McAllen, TX
- $12.50 an hour
- Part-time
- Ability to walk for extended periods
- Mid-level
- In-person
- Paid holidays
- Health insurance
Store Manager
UNITED FASHIONS OF TEXAS, LLC —Mission, TX
- Weekends as needed
- 18 years or older
- High school
- Inventory management
PT Service Manager
UNITED FASHIONS OF TEXAS, LLC —San Juan, TX
- Extended hours
- 18 years or older
- Merchandising
- Mid-level
Global Services Sales Manager
Vantage Bank Texas —McAllen, TX
- Full-time
- Spanish
- Microsoft Excel
- English
Dietary Supervisor FT Heart
STHS Heart —McAllen, TX
- Full-time
- Computer literacy
- Mid-level
- High school diploma or GED
Supervisor, Field Service Reactive (Days)
Coca-Cola Southwest Beverages —McAllen, TX
- Weekends as needed
- OSHA
- Mid-level
- High school diploma or GED
5d

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service manager jobs near mcallen tx

Customer Service Supervisor

Driscoll Health -
McAllen, TX

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Microsoft Outlook
Managed care
Managed care organization experience
Word processing
Health insurance policy knowledge
Desktop applications

Full Job Description

Where compassion meets innovation and technology and our employees are family.

Thank you for your interest in joining our team! Please review the job information below.

The Customer Service Supervisor is r e spons i ble f or the assisting the Customer Service Manager in the daily management of Call Center operations by providing direct supervision to the Customer Service Representative s (CSRs) . The Customer Service Superv isor will assist the Customer Service Manager in e nsuring that all staff complies with Health Human Services Commission (HHSC) contractual requirements and URAC standards. The Customer Service Supervisor will also ensure that all performance metrics are within compliance and that staff are
trained to meet HHSC and URAC expectations.

E SSENTIAL D UTIES AND R ESPONSIBILITIES :
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed b elow are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all - inclusive; employees will perform other reasonably related business duties as assigned by the immediate supervisor and/or h ealth plan administration , as required.

General Duties:

Maintains utmost level of confidentiality at all times.

Adheres to Health System and Health Pla n policies and procedures.

Demonstrates business practices and personal actions that are ethical and adhere to corporate compliance and 
Performs other duties, as requested.

Customer Service Supervisor Responsibilities:
Supervise s a t e a m of CSRs t o pr o vide a n e x e mp l a r y c usto m e r s e rvi c e e x p e ri e n c e to our Members and Providers b y d riving a c usto m e r c e ntr i c a t t i t ude with cl ea r e x p ec tations o f qu a l i t y a nd p e r f o rm a n c e .
Monitors attendance to ensure that the Call Center is manned at a level consistent with Call Center needs and escalates any concerns to the Manager immediately.
Develops schedules each month to ensure Call Center objectives / metrics are met.
Supervise s t e a m t o me e t sp e c ific Inbound Customer Service met r ics a s set b y Managem ent .
Col l a bor a te s w i t h Management to i n c r e a s e ov e r a ll Customer Service q u a l i t y met r ics, b y identi f y i n g tr e nds, c om m unic a t i ng c h a n g e s, a nd d r iv i ng the f e e db a c k pr o ce ss.
Oversees a variety of Member and Provider topics related to Managed Care and the STAR, S TAR Kids and CHIP Programs.
Is accessible on the floor to assist the staff with any issues that may arise and is the first line for escalation in all Member and Provider matters.
Handles escalated calls and emails regarding a variety of Member and Provid er inquiries such as pharmacy, eligibility, claims etc.
A ssist s with inbound calls by receiving calls at a minimum of four hours per month. Will assist with additional calls as warranted to ensure hotline metrics are met.

Monitor s call queue and track s inbound calls to ensure that inbound calls, calls waiting, abandonment rate are within HHSC hotline metrics.
Ensures timely and accurate updates to all Customer Service resources f or use by the CSRs .
Monitors all open CSR workflows to ensure that the work flows are completed timely.
Monitors each CSR weekly for quality assurance and provides them with the results of the evaluation to identify areas for improvement or coaching opportunities.
Provides the Customer Service Manager with required weekly checkl ist s and written performance summary of the team.

EDUCATION AND / OR E XPERIENCE :
• Minimum of a High School diploma; or a minimum o f two year’s progressive experience in a call center or e quivalent combination of education and experience.
• Min i mum of t wo y ea r s in Managed Care and knowledge of STAR/STAR Kids and CHIP insurance programs pre ferred.
• Outstanding communication skills and the ability to understand complex situations to effectively handled customer needs.
• S trong knowl e d ge o f M i c roso f t O f fi ce , includi n g W ord, E x ce l, P ow e rPoint a nd Outlook

Apply Now

Refine Your Search

service manager jobs in mcallen tx

Customer Service Supervisor

Business Services Manager

Senior Business Development Manager Ericsson Mobile Financial Services

Service Drive Manager

BERT OGDEN FIESTA MANAGEMENT PARTS MANAGER

Operations Manager

Services Account Manager

Manager IV, Director of IDD Services, IDD Admin, Pos. #10, Corpus Christi, TX

Customer Service Lead - Part-Time

Service Manager

Part Sales Manager – Part Time

Part Sales Manager – Full Time

Assistant Store Manager

Student and Family Experience Manager (Immediate Opening)

Customer Service Lead - Part-Time

Store Manager

PT Service Manager

Global Services Sales Manager

Dietary Supervisor FT Heart

Supervisor, Field Service Reactive (Days)

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