Description:
SUMMARY / OBJECTIVE
This position includes a rent-free apartment at the property as part of the overall compensation package. The Property Manager/Maintenance Technician is responsible for the day-to-day operation and physical upkeep of the apartment community. This is a hands-on position with a strong focus on maintenance, including completing work orders, preventative maintenance, apartment turnovers, groundskeeping, inspections, and general repairs while also handling the administrative and resident-facing responsibilities of property management. This position is responsible for maintaining the overall condition and appearance of the property, responding to resident maintenance needs, and helping provide a safe, clean, and welcoming community. Property management responsibilities include leasing, rent collection, resident communication, compliance, recordkeeping, and other administrative duties necessary for the successful operation of the property.
This position reports to the Regional Property Manager.
ESSENTIAL FUNCTIONS
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Completes resident work orders, general repairs, and preventative maintenance in a timely manner, including painting, carpentry, wall repair, and minor plumbing, electrical, heating, and air conditioning repairs.
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Completes apartment turnovers, including cleaning, painting, repairs, and other work necessary to prepare units for new residents.
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Maintains the overall condition, cleanliness, safety, and curb appeal of the property, including common areas, grounds, landscaping, parking areas, and trash removal.
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Regularly inspects the property and units for maintenance needs, safety concerns, and potential hazards and completes or coordinates necessary repairs.
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Accurately documents maintenance activities and work orders in Yardi and completes purchase orders as needed.
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Coordinates and oversees vendors and outside contractors for specialized repairs or property projects.
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Provides on-call maintenance service and responds to property emergencies as directed.
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Maintains resident records, property management software, waiting lists, and other required documentation in accordance with applicable affordable housing requirements.
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Manages leasing activities from application through move-in, including coordinating unit readiness, maintaining occupancy, and communicating with prospective and current residents.
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Collects and records rent and other income, codes invoices, and supports the property's established financial goals.
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Prepares and delivers resident notices and responds to resident questions, concerns, and service requests in a professional and timely manner.
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Follows and enforces applicable Fair Housing laws, landlord-tenant laws, agency regulations, lease terms, community rules, and company policies.
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Works collaboratively with residents, vendors, contractors, and the Regional Property Manager to support the overall operation and condition of the community.
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Completes assigned training and performs other related duties as assigned.
COMPETENCIES
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Strong hands-on maintenance and general repair skills, including basic plumbing, electrical, carpentry, painting, and building maintenance.
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Ability to troubleshoot maintenance concerns and determine when specialized assistance is needed.
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Ability to safely operate hand tools, power tools, maintenance equipment, and snow removal equipment when applicable.
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Strong organizational and time management skills with the ability to balance maintenance, resident, and administrative responsibilities.
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Ability to work independently, take initiative, and adapt to changing property needs and priorities.
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Strong customer service and communication skills with the ability to work professionally with residents, coworkers, vendors, and contractors.
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Ability to use property management software, Microsoft Office, email, and other related technology.
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Working knowledge of Fair Housing, landlord-tenant laws, affordable housing requirements, and other applicable regulations.
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Ability to monitor property expenses and work within established budgets.
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Ability to read, write, perform basic math, and follow written and verbal instructions.
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Valid driver's license and ability to travel as needed for property-related responsibilities.
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Ability to perform the physical requirements associated with property maintenance and groundskeeping.
Requirements:
SUPERVISORY RESPONSIBILITIES
None.
WORK ENVIRONMENT
This position works in both an office and hands-on property maintenance environment. Work is performed inside apartment units, common areas, maintenance areas, and outdoors throughout the property. The position requires regular interaction with residents, vendors, contractors, and other team members.
TRAVEL REQUIRED
Limited; may be required to run errands or travel between properties as needed and attend periodic training events out of town.
EDUCATION AND EXPERIENCE
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Education: High school diploma or equivalent required. Training in property or real estate management preferred.
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Experience: 1-2 years of hospitality, office management or administrative experience. A minimum of 2 years in skilled maintenance work required. Professional training may substitute for experience.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
ADA REQUIREMENTS
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Physical: Frequently required to push/pull objects weighing more than 100 lbs. and lift/carry objects weighing more than 50 lbs. but less than 100 lbs. Frequently required to perform simple manipulative tasks such as using hand tools and operating maintenance machinery. Must be able to walk, stand, squat, drive, and remain in uncomfortable positions for periods of time necessary to accomplish maintenance repairs.
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Sensory: Frequently required to read fine print on plans, regulatory documents, maintenance coding, and instructions. Must be able to distinguish normal sounds with some background noise to answer pages, phones, etc. Must be able to speak clearly and hear and understand others using the English language.
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Cognitive: Frequently required to concentrate on moderate detail with moderate interruption. Must be able to attend to a task/function for more than 60 minutes at a time. Must be able to understand and relate to specific ideas several at a time and remember multiple tasks/assignments given to self and others over a period of several days.
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Environmental Conditions: Frequent exposure to seasonal conditions in outside weather. Occasional exposure to grease, oil, chemicals, toxins or poisonous materials, dust, loud noises, high humidity, and electrical or mechanical hazards.
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Equipment: Frequently required to operate power tools, hand tools, lawnmower, and other garden tools, snowblower, cleaning equipment, circuit tester, paint sprayer; etc. Frequently required to use a computer, mouse, keyboard, scanner, telephone, copier, and fax machine. This list is not exhaustive.
VALUES-BASED BEHAVIORS
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Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.
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Works effectively in a team environment and actively participates in joint problem solving; willingly includes employees.
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Identifies and takes advantage of opportunities for personal and professional development.
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Encourages other employees to work as a team for the benefit of the organization.
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Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.
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Collaborates with other work groups, and outside organizations as appropriate, in a proactive and responsive manner.
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Honors the private and confidential matters of co-workers, employees. Protects the proprietary information of Northwest Real Estate Capital Corp.
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Follow rules, regulations, and policies. Positively contributes to implementing changes.
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Communicates courteously and effectively with others. Sets clear expectations.
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Reinforces the importance of the core values within the work group and the larger system by acknowledging behaviors that demonstrate or reflect Respect, Trust, and Dignity.
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Deals with issues directly, in a respectful and timely manner. Approach focuses on resolving the issue while not criticizing the person.
CULTURE & VALUES
At Northwest Real Estate Capital Corp./., our values and behaviors live vibrantly guiding how we work, the decisions we make, and the results we achieve. Respect, Integrity, Trust, and Accountability (RITA) help us to create trusting relationships with our employees. We value them and their personal goals and aspirations just as much as their work. We hire the most uniquely qualified, dedicated, and energetic employees and we hope you are one of them!
AFFIRMATIVE ACTION / EEO STATEMENT
Northwest’s objective is to recruit, hire, train and promote into all job levels the most qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
