Top 107 Customer service manager Jobs in Mcdonough, Ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Customer Service Supervisor
International Paper —Forest Park, GA
- $69,500 - $92,600 a year
- Full-time
- 8 years
- High school diploma or GED
- Bachelor's degree
10d
SUPV CUSTOMER SERVICES CENTER
Metropolitan Atlanta Rapid Transit Authority (MARTA) —Atlanta, GA
- $51,516 - $77,274 a year
- Weekends as needed
- Mid-level
- Administrative experience
- Bachelor's degree
5d
Customer Service Supervisor
DHL —Union City, GA
- $60,000 - $90,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Team management
- Paid holidays
- Health insurance
Quick Apply
11d
Manager, Customer Strategy and Success
Oshi Health —Atlanta, GA
- $100,000 - $120,000 a year
- Email
- Remote
- Mid-level
- Analysis skills
- 2 years
- Paid holidays
- Health insurance
Quick Apply
10d
Head of Customer Support
Pulse Games —Atlanta, GA
- Full-time
- Hybrid work
- 7 years
- Analysis skills
- Senior level
Quick Apply
Delivery Manager II
GHX —Atlanta, GA
- $32.21 - $43.26 an hour
- Monday to Friday
- Remote
- Computer literacy
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
8d
Customer Care Manager
Lovehoney Group —Atlanta, GA
- $48,000 - $56,000 a year
- Online Application
- Hybrid work
- Office
- Analysis skills
- Senior level
- Health savings account
- Health insurance
Quick Apply
General Manager, Airport Customer Experience (ATL)
American Airlines —Atlanta, GA
- 7 years
- Microsoft Excel
- Master's degree
- Health insurance
- Dental insurance
5d
Customer Success Manager, Strategic
Pushpay —Atlanta, GA
- $100,000 - $120,000 a year
- Hybrid work
- 5 years
- Office
- Bachelor's degree
- Paid parental leave
- Paid holidays
3d
Airline Customer Service Supervisor at ATL Airport - $20.50/hr
Hallmark Aviation Services —Atlanta, GA
- $20.50 an hour
- Night shift
- Management
- Customer service
- Computer literacy
Customer Experience Manager
Infor —Atlanta, GA
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- US work authorization
Airline Account Manager for Prestigious International Airline in ATL Airport starting at 50K to 60K
Hallmark Aviation Services —Atlanta, GA
- $50,000 - $60,000 a year
- Background check
- Word processing
- Computer literacy
Regional Host Account Manager
PadSplit —Atlanta, GA
- $80,000 - $110,000 a year
- Full-time
- Remote
- Continuous improvement
- US work authorization
- Recruiting
- Health insurance
- Dental insurance
Quick Apply
9d
Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation
McMaster-Carr —Atlanta, GA
- $175,000 - $390,000 a year
- US work authorization
- Senior level
- Leadership
- Profit sharing
- Paid parental leave
Customer Success Manager - Mid Market
Smarsh —Atlanta, GA
- $70,000 - $75,000 a year
- Full-time
- Hybrid work
- Bachelor of Science
- Mid-level
- Bachelor's degree
Quick Apply
5d
Customer Success Manager
Evident ID —Atlanta, GA
- Full-time
- Hybrid work
- Mid-level
- 3 years
- Leadership
- Paid parental leave
- Health insurance
Quick Apply
12d
Senior Manager, Customer Success Management - Enterprise US East/EMEA
Chainguard —Atlanta, GA
- Up to $200,000 a year
- Remote
- DevOps
- Bachelor's degree
- Mentoring
- Paid parental leave
- Health insurance
Quick Apply
Director of Success
Connecteam —Atlanta, GA
- $170,000 - $200,000 a year
- Remote
- Mentoring
- Senior level
- Leadership
- Health insurance
- 401(k)
Quick Apply
Customer Experience - Atlanta Airport - $18/hr
All n 1 Security Services —Atlanta, GA
- $18 an hour
- Weekends as needed
- Background check
- Computer literacy
- Pass drug screening
Quick Apply

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Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Chick-fil-A Supply LLC -
Atlanta, GA

Apply Now

Job Details

Qualifications

Customer relationship building
Managing teams in a customer support role
English
High school diploma or GED
CRM system proficiency

Full Job Description

Overview:

As a Restaurant Services Supervisor, you will lead a team of Customer Service Representatives and Specialist(s) dedicated to delivering exceptional service for Chick-fil-A® Operators and their team members. In this role, you will be responsible for the team’s achievement of critical key performance indicators (KPIs). The Supervisor will motivate the team to achieve and maintain a high level of service to Owner/Operators and their teams, assist with issue and process resolution, and drive innovation contributing to the growth of Restaurant Services’ processes and technology. This position is located in Atlanta, GA.

Who is Chick-fil-A Supply?
We are a wholly owned subsidiary of Chick-fil-A, Inc. and an innovative distribution service provider focused on understanding and meeting the unique needs of Chick-fil-A® restaurants. Chick-fil-A Supply provides a seamless delivery experience that ensures restaurants have the food and products they need, when they need them. As part of the Chick-fil-A family, we extend a culture of care through all our operations. For more information, visit cfa-supply.com.

Location: 5200 Buffington Rd, Atlanta, GA 30349

Responsibilities:

- Lead a team of customer service representatives while fostering a culture reflective of Chick-fil A’s mission and core values
- Monitor customer feedback and share insights with key leaders
- Serve as a point of escalation to resolve complex issues and questions from Restaurants
- Plan, organize, and oversee the day-to-day operations and team schedules
- Collaborate with DC leaders to identify and resolve operational bottlenecks
- Complete call monitoring reviews and provide coaching feedback to the team
- Oversee maintenance of standard operating procedures/job aids and identify opportunities to improve and/or streamline processes
- Analyze customer service data/metrics, influence, and drive process improvement initiatives to meet strategic targets
- Hire and develop new Restaurant Service representatives
- Publish KPIs; conduct timely and constructive performance evaluations according to plan

Required Qualifications (Knowledge, Skills, & Abilities):

Required Business Qualifications:

High School Diploma or equivalent
2-4 years’ experience in customer service leadership
Have experience with a CRM system
Ability to work a flexible schedule including holidays and rotating weekends
Strong relationship building skills and exceptional ability to communicate effectively across a range of stakeholders including Restaurant Operators and Distribution Center management
Demonstrated ability to adapt to change and respond to difficult and challenging situations in a professional manner
Proven record of working independently with little oversight; ability to prioritize tasks and workload
Exceptional attention to detail and organization
High degree of initiative and urgency
Proactive and solutions-oriented problem solver
Proficient in English (reading, writing, and speaking): to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

As the Restaurant Services Supervisor, you are also:

A skilled communicator across all levels of an organization, with both teammates and suppliers.
A quick & versatile learner who is open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks; and quickly grasps the essence and underlying structure of anything.
A customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services.
Committed without compromise to food safety for customers and a safe workplace for colleagues.
Inspired to uphold Chick-fil-A values and act with integrity.
A driver of results who can be counted on to not only meet but exceed goals and push others to do the same.
A problem solver who can identify hidden problems, looks beyond the obvious and doesn't stop at the first answer.
A servant leader who puts others before themselves, corrects mistakes with authenticity and respects all viewpoints.

Preferred Qualifications (Knowledge, Skills, & Abilities):

Associate’s Degree
10 years’ experience in a customer support environment
A demonstrated ability to perform and adapt in a changing environment
Proficiency in MS Suite (Excel, PowerPoint, Word)

Required Years of Experience: 2 Travel Requirements: 5% Required Level of Education: High School Diploma or GED Preferred Level of Education: Associate's Degree Relocation Assistance Provided: No Work Environment: Office

Apply Now

Refine Your Search

customer service manager jobs in mcdonough, ga

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Customer Service Supervisor

SUPV CUSTOMER SERVICES CENTER

Customer Service Supervisor

Manager, Customer Strategy and Success

Head of Customer Support

Delivery Manager II

Customer Care Manager

General Manager, Airport Customer Experience (ATL)

Customer Success Manager, Strategic

Airline Customer Service Supervisor at ATL Airport - $20.50/hr

Customer Experience Manager

Airline Account Manager for Prestigious International Airline in ATL Airport starting at 50K to 60K

Regional Host Account Manager

Leadership, Strategy, & Operations - Customer Service, Fulfillment, & Automation

Customer Success Manager - Mid Market

Customer Success Manager

Senior Manager, Customer Success Management - Enterprise US East/EMEA

Director of Success

Customer Experience - Atlanta Airport - $18/hr

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