Top 137 Customer support representative Jobs in Mcdonough, Ga

On-Site & Field Services Representative
National Employee Benefits Administrators, Inc. (NEBA) —Atlanta, GA
- Full-time
- HIPAA
- Research
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
11d
Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)
Chick-fil-A Supply LLC —Atlanta, GA
- Rotating weekends
- English
- Mid-level
- Office
Financial Services Representative - State Farm Agent Team Member
Brian Brakefield - State Farm Agent —McDonough, GA
- $35 an hour
- Full-time
- Mid-level
- Office
- 3 years
- Dental insurance
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Sean Greenwell - State Farm Agent —McDonough, GA
- $45,000 - $65,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Paid time off
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Sherry Dennard - State Farm Agent —McDonough, GA
- $37,000 - $45,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Dwight Lewis - State Farm Agent —McDonough, GA
- $18 - $22 an hour
- Part-time
- Spanish
- Office
- Communication skills
- Opportunities for advancement
- Flexible schedule
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Customer Support Representative - Tier II
LDR Site Services —Atlanta, GA
- $21.00 - $22.50 an hour
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 2 years
- Health insurance
- Dental insurance
Quick Apply
Technical Support Representative
Conexon —McDonough, GA
- Overtime
- No high school diploma
- High school diploma or GED
- In-person
- Disability insurance
- Health insurance
Quick Apply
Patient Services Representative (Medical Receptionist)
Piedmont Urgent Care by Wellstreet —Stockbridge, GA
- 12 hour shift
- Urgent Care
- HIPAA
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
9d
Customer Service Representative (Remote GA)
Oscar Health —Atlanta, GA
- $19 an hour
- Remote
- Writing skills
- High school diploma or GED
- Analysis skills
- Paid parental leave
- Paid holidays
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Customer Service Representative - State Farm Agent Team Member
Deidre Kendrick - State Farm Agent —McDonough, GA
- $35,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Paid time off
- Opportunities for advancement
Quick Apply
Patient Services Representative
OrthoAtlanta —Stockbridge, GA
- Full-time
- Private practice
- Mid-level
- High school diploma or GED
Quick Apply
3d
Customer Service Representative - State Farm Agent Team Member
Lisa Craddock - State Farm Agent —Stockbridge, GA
- $40,000 - $55,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Disability insurance
- Health insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Jason Bryant - State Farm Agent —Conyers, GA
- $45,000 - $60,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Remote Customer Service Representative
Qureos Inc —Lithonia, GA
- Part-time
- Remote
- Google Workspace
- High school diploma or GED
- Conflict management
- Paid training
- Opportunities for advancement
1d
Customer Service Representative I (CSR I) - FT - Griffin, Ga
United Bank —Griffin, GA
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Wellness program
- Paid holidays
Quick Apply
Inbound Customer Support Representative
VXI Global Solutions —Morrow, GA
- Weekends as needed
- High school diploma or GED
- Communication skills
- Entry level
- Paid training
- Disability insurance
Customer Service Representative
WorldVia —Atlanta, GA
- Full-time
- Remote
- Research
- Mid-level
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Ayanna Ford-Bogan - State Farm Agent —Covington, GA
- $40,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Support Representative-Contact Center- Day Shift
DH Pace —Atlanta, GA
- Overtime
- Background check
- ERP systems
- Pass drug screening
- Health savings account
- Paid holidays
Quick Apply

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On-Site & Field Services Representative

National Employee Benefits Administrators, Inc. (NEBA) -
Atlanta, GA

Quick Apply

Job Details

Full-time
11 days ago

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
Life insurance
Retirement plan

Qualifications

Benefits administration
Computer operation
Email customer support
Phone communication
Copy machines
Health insurance policy knowledge
HIPAA
Research
Attention to detail
Fax machines
Computer skills
Manual handling
Client interaction via phone calls

Full Job Description

Job description:

National Employee Benefits Administrators, Inc. (NEBA) is a full service, licensed Third Party Administrator providing benefit administration services to health, retirement and other benefit plans.

We are looking for a positive and highly motivated individual to become an integral part of our Health Plan Enrollment team.

Position Purpose

The On-Site & Field Services Representative is a Senior NEBA representative at the assigned client site, responsible for daily walk-in member services, field event representation, newly eligible member outreach, and benefit education. In partnership with the Manager and Client Services, this position ensures all service delivery is accurate, compliant, and reflective of NEBA’s standards.

Duties/Responsibilities

To be successful in this role, an individual must be able to perform in a satisfactory manner the functions listed below. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

On-Site Member Service & Enrollment Processing:

● Serve as the senior on-site NEBA representative, managing daily walk-in visits from plan participants and trustees with professionalism and deep plan expertise.

● Handle inbound and outbound member calls across assigned accounts, resolving eligibility, enrollment, and benefit inquiries accurately and professionally.

● Independently resolve complex enrollment, eligibility, and claims coordination issues, escalating to the Manager or Benefit Plan Administrator when plan-level analysis is required.

● Process enrollment transactions, eligibility updates, and member record changes on-site, validating all documentation for completeness and compliance before processing.

● Partner with Processing, Concierge, and Health Plan Analyst teams to resolve cases requiring back-office or system-level action.

● Maintain accurate, audit-ready records of all transactions and member interactions.

Open Enrollment & Member Education:

● Represent NEBA at field events, employer-hosted benefit fairs, and union-sponsored Open Enrollment meetings, providing in-person benefit education and enrollment assistance to members and their dependents.

● Plan, coordinate, and host member-facing benefit webinars in partnership with the local union, covering plan benefits, eligibility criteria, and enrollment processes in an accurate and accessible format.

● Follow up with event and webinar attendees to address outstanding questions and support enrollment completion.

● Maintain a professional and knowledgeable NEBA presence at all in-person and virtual member engagements.

Newly Eligible Member Outreach:

● Own the end-to-end newly eligible member outreach process for the assigned client site, from initial contact through enrollment completion.

● Contact newly eligible members by phone, mail, in-person, or virtual methods, guiding them through benefit elections, plan options, and required documentation.

● Track all outreach activity with date, method, outcome, and next steps, escalating unresponsive or complex cases to the Manager or Benefit Plan Administrator as appropriate.

Other Functions

● Maintain current knowledge of plan documents, eligibility rules, and benefit provisions for all assigned accounts.

● Adhere to HIPAA, data security, and PHI confidentiality standards in all member interactions, on-site environments, and virtual platforms.

● Adapt to changing client needs and business priorities, demonstrating a consistent commitment to member outcomes and professional NEBA representation.

KNOWLEDGE, SKILLS, AND ABILITIES

The requirements listed below are representative of the knowledge, skills, and/or abilities required to perform each essential duty satisfactorily. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.

At least three years of demonstrated customer service phone and email skills, insurance/healthcare knowledge, research fluency, ability to re-prioritize and return to outstanding tasks, professional and thorough guidance and follow-through.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet in order to successfully perform the essential functions of this job. We will make reasonable accommodations to enable individuals with disabilities to perform these functions.
Ability to sit for extended periods of time and to move intermittently throughout the workday.
Ability to travel as necessary.
Strong sensory skills, such as good eyesight, good hearing, and dexterity.
Good speaking and listening skills.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, and phones.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to lift up to 25 pounds.

Benefits:

401(k)
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Retirement plan
Vision insurance

Application Question(s):

What is your salary requirement?

Experience:

Benefits administration: 2 years (Required)
Member Services : 2 years (Required)

Ability to Commute:

Atlanta, GA 30316 (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer support representative jobs in mcdonough, ga

On-Site & Field Services Representative

Customer Service Team Manager - Restaurant Services (Shift 12:30pm-9:00pm)

Financial Services Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Customer Support Representative - Tier II

Technical Support Representative

Patient Services Representative (Medical Receptionist)

Customer Service Representative (Remote GA)

Customer Service Representative - State Farm Agent Team Member

Patient Services Representative

Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Remote Customer Service Representative

Customer Service Representative I (CSR I) - FT - Griffin, Ga

Inbound Customer Support Representative

Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Support Representative-Contact Center- Day Shift

I want to receive the latest job alert for customer support representative in mcdonough, ga

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