Top 12 Information systems technician Jobs in Mcdonough, Ga

IT Service Desk Technician - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Microsoft Outlook
- Computer Science
- Mid-level
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Biomedical Technician/Equipment Support Specialist - Information Systems (Nationwide - VA Medical Centers and Clinics)
Synensys LLC —Peachtree City, GA
- Full-time
- Background check
- Mid-level
- Clinic
- Paid holidays
- Disability insurance
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IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
Supply Chain Technician
Children's Healthcare of Atlanta —Decatur, GA
- Full-time
- Microsoft Outlook
- Hospital
- High school diploma or GED
Quick Apply
BCG Platinion | Senior AI Tech Consultant, Cybersecurity
Boston Consulting Group —Atlanta, GA
- $150,000 a year
- Full-time
- Bachelor of Science
- Urgent Care
- English
- Profit sharing
- Paid parental leave
Senior Engineering Technician
Clayton County Water Authority —Morrow, GA
- $28.22 - $43.74 an hour
- Full-time
- Mid-level
- Residential
- 3 years
- Disability insurance
- Health insurance
Quick Apply
12d
BCG Platinion | Lead AI Tech Architect
Boston Consulting Group —Atlanta, GA
- $190,000 a year
- Full-time
- Computer Science
- ERP systems
- Urgent Care
- Profit sharing
- Paid parental leave
BCG Platinion | Senior AI Tech Architect
Boston Consulting Group —Atlanta, GA
- $150,000 a year
- Full-time
- Computer Science
- ERP systems
- Urgent Care
- Profit sharing
- Paid parental leave
Field Technician - Lift Truck
Thompson Tractor Company —Conyers, GA
- Background check
- Customer service
- Computer literacy
- On-the-job training
Quick Apply
ENGINEERING TECHNICIAN V - TRANSPORTATION AND DEVELOPMENT
Clayton County Government —Clayton County, GA
- $49,121.45 a year
- Construction site
- Research
- High school diploma or GED
BCG Platinion | Principal AI Tech Architect - AI Platforms
Boston Consulting Group —Atlanta, GA
- $230,000 a year
- Full-time
- Azure
- Computer Science
- 5 years
- Paid parental leave
- Paid holidays

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Based on your search for information systems technician jobs.

Jr. Network Engineer, Administrator
DMI —Atlanta, GA
Assist with mobile device management, including configuration and troubleshooting using tools like Intune and Azure.
$66,560 - $72,802 a year
Network Administrator
Electrosoft Services Inc —Atlanta, GA
Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).
$110,000 - $120,000 a year

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Desktop Support Technician
MedFlight —Columbus, OH
Valid driver's license and the ability to travel to remote MedFlight locations as needed. Associate degree, technical training, or coursework in Information…
$25.50 - $31.00 an hour
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11d
IRT, Interventional Radiographer Tech- Surgery
Mount Carmel Health System —Westerville, OH
The Interventional Radiographer performs angiographic procedures including invasive vascular treatments and examinations of a technical level consistent with…
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information systems technician jobs near mcdonough, ga

IT Service Desk Technician - Atlanta, GA

Software Technology Inc -
Atlanta, GA

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Job Details

Qualifications

High school diploma or GED

Full Job Description

Customer Support

Serve as the first point of contact for IT incidents, service requests, and technical inquiries.
Provide remote, phone, email, chat, and desk-side technical support to end users.
Troubleshoot and resolve hardware, software, network connectivity, printing, mobile device, and application issues.
Escalate complex issues to appropriate IT teams while maintaining ownership and communication with customers.
Deliver outstanding customer service while meeting established Service Level Agreements (SLAs).

Incident, Request & Problem Management

Log, categorize, prioritize, and resolve incidents and service requests using ServiceNow.
Follow ITIL best practices for Incident, Request, Problem, and Knowledge Management.
Document troubleshooting steps, resolutions, and knowledge articles to improve service quality.
Monitor ticket queues and ensure timely follow-up and closure.

Endpoint & Device Support

Configure, deploy, image, and maintain Windows 11 laptops and desktops using Microsoft Intune and Autopilot.
Install, configure, and troubleshoot desktop software, Microsoft 365 applications, browsers, VPN, and business applications.
Support printers, scanners, webcams, docking stations, and other peripheral devices.
Perform workstation moves, adds, changes, and equipment replacements.

Identity & Access Management

Create, modify, and disable user accounts within Microsoft Entra ID (Azure AD) and Active Directory.
Manage password resets, Multi-Factor Authentication (MFA), and account lockouts.
Assist with onboarding, offboarding, and access provisioning activities.

Microsoft 365 Support

Support Microsoft Outlook, Teams, OneDrive, SharePoint Online, and other Microsoft 365 services.
Assist users with collaboration tools and cloud-based productivity applications.
Troubleshoot synchronization, licensing, and authentication issues.

Hardware Asset Management

Receive, inventory, assign, track, and recover IT assets.
Maintain accurate hardware inventory records within ServiceNow Asset Management.
Perform asset lifecycle activities including deployment, relocation, repair, replacement, and retirement.
Assist with inventory audits and asset reconciliation.

Collaboration

Work closely with Infrastructure, Cybersecurity, Applications, Telecommunications, and vendors to resolve issues.
Participate in technology rollouts, hardware refreshes, software deployments, and special IT projects.

Minimum Qualifications

High School Diploma or GED.
Two (2) years of experience providing technical support in a Help Desk or Service Desk environment.

Associate degree in Information Technology, Computer Science, or related field and one (1) year of technical support experience.

Preferred

Bachelor’s degree in information technology, Computer Science, Information Systems, or related field.
Experience supporting state or local government environments.

Preferred Technical Experience

Experience supporting:

Microsoft Windows 11
Microsoft 365
Microsoft Teams
Microsoft Outlook
Microsoft Entra ID (Azure AD)
Active Directory
Microsoft Intune
Windows Autopilot
ServiceNow
Cisco Webex
VPN technologies
Multifactor Authentication (MFA)
Network printers
Hybrid cloud environments
Hardware Asset Management (HAM)
Basic Software Asset Management (SAM)

Knowledge, Skills, and Abilities

Strong customer service and communication skills.
Excellent troubleshooting and analytical skills.
Ability to diagnose hardware, software, and network issues.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong documentation and organizational skills.
Ability to explain technical concepts to non-technical users.
Ability to work independently and collaboratively within a team.
Knowledge of ITIL service management principles.

Quick Apply

Refine Your Search

information systems technician jobs in mcdonough, ga

IT Service Desk Technician - Atlanta, GA

Biomedical Technician/Equipment Support Specialist - Information Systems (Nationwide - VA Medical Centers and Clinics)

IT Tech Support L2

Supply Chain Technician

BCG Platinion | Senior AI Tech Consultant, Cybersecurity

Senior Engineering Technician

BCG Platinion | Lead AI Tech Architect

BCG Platinion | Senior AI Tech Architect

Field Technician - Lift Truck

ENGINEERING TECHNICIAN V - TRANSPORTATION AND DEVELOPMENT

BCG Platinion | Principal AI Tech Architect - AI Platforms

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