CLASSIFICATION TITLE: IT TECHNICAL TRAINING COORDINATOR
PURPOSE OF CLASSIFICATION
The purpose of this classification is to develop, and sustain a culture of technology learning within the Clayton County government. The IT Technical Training Coordinator will work with departments to develop comprehensive employee technical training programs that will foster the skills and abilities necessary to support the business needs throughout the Clayton County government.
ESSENTIAL DUTIES
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
Receives direction from the IT Services Division Manager, however, exercises considerable independent action, initiative, and judgment in the day-to day operations; supervises, leads and coordinates the daily activities of assigned staff and contractors.
Responsible for managing, designing, developing, coordinating and conducting all technical training programs for all county departments.
Exercises considerable judgement and flexibility to adapt/respond in a dynamic, fast-paced, customer-focused IT environment characterized by rapid change, minimal lead times, and multiple competing priorities.
Conduct county-wide training needs assessment and identify skills or knowledge gaps that need to be addressed
Participate in IT Projects to design and develop learning materials
Produce effective training presentations, tutorials, instructor and student guides, lesson plans/exercises in multiple media and formats suitable to course audience
Create, review, and update training materials and documentation based on user feedback, classroom surveys, IT version updates, and IT support tickets
Maintain, coordinate, and communicate training schedules with end users and stakeholders
Solicit classroom enrollment and maintain class information/user registration within the Learning Management System
Collect and maintain training data to support department key performance indicators
Responsible for the coordination and oversite of vendors that provide technical training at multiple training venues.
Facilitate training for end users through a variety of mediums, which may include classroom settings, one-on-one, and online methods
Remain knowledgeable about IT applications and business strategies as related to training materials and courses
Assist technical managers, IT Business Systems Administrators and specialists to explain complex technical concepts and business/data workflows to non-technical audiences
Provide user training support with IT product launches and go-lives
Ability to maintain professionalism and order within the classroom to complete course objectives
Training content will include:
- Developed in-house software and systems - Training will be provided upon hire
- COTS applications implemented (Tyler, Superion, etc.)
- Microsoft Office
Use A/V equipment as necessary. Stay up to date on software and A/V systems for training purposes.
MINIMUM QUALIFICATIONS
Bachelor’s Degree or equivalent of four (4) years college courses in Business Information Systems or related field, in lieu of a Bachelor’s Degree, six (6) years previous experience and/or training involving high-level technical instruction; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain a valid Georgia driver’s license. Must provide and maintain a personal vehicle to use to conduct official county business which may include after-hours return trips.
PERFORMANCE APTITUDES
Data Utilization: Requires the ability to review, classify, categorize, prioritize, and/or analyze data. Exercising discretion in determining data classification, and in referencing such analysis to established standards for the purpose of recognizing actual or probable interactive effects and relationships.
Human Interaction: Requires the ability to apply principles of persuasion and/or influence over others in coordinating activities of a project, program, or designated area of responsibility.
Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments.
Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; may include the ability to perform mathematical operations involving basic algebraic principles and formulas and basic geometric principles and calculations.
Functional Reasoning: Requires the ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
ADA COMPLIANCE
Physical Ability: Tasks require the ability to exert moderate physical effort in moderate work, typically involving some combination of stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderately heavy weight (20-50 pounds). Tasks may involve extended periods of time at a keyboard of workstation.
Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as noise extremes, machinery, electric currents, or traffic hazards.
Clayton County, Georgia, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
