Top 61 Assistant hotel manager Jobs in Mckinney, Tx

Assistant Manager, Guest Services - Universal Kids Resort
Universal Kids Resort —Frisco, TX
- Full-time
- Mid-level
- 3 years
- Bachelor's degree
9h
Hotel Assistant General Manager
AC Hotel McKinney —McKinney, TX
- $80,000 a year
- Sales
- Inventory management
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
Restaurant Assistant Manager
McAlister's Deli —McKinney, TX
- $40,000 - $60,000 a year
- Mid-level
- 1 year
- Restaurant
- AD&D insurance
- Disability insurance
Quick Apply
Assistant General Manager
PLANO CY PAYROLL LLC —Plano, TX
- Microsoft Word
- Sales
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
2d
Hotel Front Office Manager (Hyatt Experienced Only)
Texas Hotel Management —Frisco, TX
- Weekends as needed
- Mid-level
- Hotel
- Supervising experience
Quick Apply
13d
Food & Beverage Operations Assistant Manager
Marriott International, Inc —Dallas, TX
- $25.77 - $27.88 an hour
- Full-time
- Mid-level
- Hotel
- High school diploma or GED
Director of Front Office
Omni Hotels & Resorts —Frisco, TX
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Supervising experience
Quick Apply
Assistant Community Manager
Equity Residential —Lewisville, TX
- $48,000 - $67,500 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
1d
Hotel Assistant General Manger (Hilton Experienced)
Texas Hotel Management —Dallas, TX
- Weekends as needed
- 5 years
- Master's degree
- Hotel
Quick Apply
Hotel Front Office Manager (Hilton Experience is Mandatory)
Texas Hotel Management —Dallas, TX
- Weekends as needed
- Mid-level
- Hotel
- Bachelor's degree
Quick Apply
Front Desk Assistant Manager
Renaissance Dallas Addison Hotel —Addison, TX
- $20 - $22 an hour
- Weekends as needed
- Mid-level
- Hotel
- High school diploma or GED
Quick Apply
Assistant Community Manager
AvalonBay Communities —Lewisville, TX
- $48,000 - $67,500 a year
- Full-time
- Mid-level
- Office
- Residential
- Paid holidays
- Health insurance
9d
Night Auditor - FT
SHERATON DALLAS HOTEL BY THE GALLERIA —Dallas, TX
- Full-time
- Bar
- Computer literacy
- Basic math
- Disability insurance
- Health insurance
Quick Apply
14d
Assistant Moving Center Manager
U-Haul —McKinney, TX
- Urgently hiring
- Clean driving record
- Mid-level
- High school diploma or GED
- Paid holidays
- Health insurance
13d
U-Haul Storage Center Assistant Management Team
U-Haul —Dallas, TX
- Urgently hiring
- Clean driving record
- Mid-level
- Driver's License
- Paid holidays
- Health insurance
Training Coordinator Assistant US
Global Wind Service —Carrollton, TX
- Full-time
- Mid-level
- Office
- Travel
Quick Apply
Assistant General Manager
Saltgrass Steak House —Rockwall, TX
- $75,000 - $85,000 a year
- Full-time
- Mid-level
- Leadership
- Restaurant
- Disability insurance
- Health insurance
Restaurant Manager
AC Hotel McKinney —McKinney, TX
- $70,000 a year
- Weekends as needed
- Bar
- Ability to walk for extended periods
- Hotel
- Paid holidays
- Disability insurance
Quick Apply
13d
Assistant General Manager
Pilot Companies LLC —Royse City, TX
- $19 - $22 an hour
- Full-time
- Mid-level
- 3 years
- Hotel
Assistant Director of Human Resources
Omni Hotels & Resorts —Frisco, TX
- Full-time
- Adults
- Bachelor's degree
- Mentoring
Quick Apply

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Assistant Manager, Guest Services - Universal Kids Resort

Universal Kids Resort
Frisco, TX

Apply Now

Job Details

Full-time
9 hours ago

Qualifications

Staff supervision
Managing teams in a customer support role
Managing hospitality teams

Full Job Description

JOB SUMMARY:

The Assistant Manager, Guest Services is responsible for leading the daily operation of Guest Services, VIP Experiences, and Guest Communications for Universal Kids Resort. This role oversees Guest service delivery, Guest recovery programs, VIP Experience operations, pre-arrival and post-visit communications, and front-line leadership teams. The Assistant Manager ensures exceptional Guest experiences through proactive service, operational excellence, team development, and collaboration with resort-wide partners.

JOB RESPONSIBILITES:

Oversee the daily operation of Guest Services, VIP Experience, and Guest Communications functions across Universal Kids Resort. Leads the resolution of escalated guest concerns, complaints, and service recovery opportunities, ensuring timely follow-up and exceptional guest outcomes. Serve as Guest Arrivals Manager on Duty (MOD), providing operational leadership and support during daily operations, special events, and peak attendance periods.
Oversee VIP Experience operations, coordinating special requests, high-profile Guest visits, and personalized experiences to deliver exceptional and memorable Guest service. Partner with Operations, Entertainment, Marketing, Food & Beverage, Retail, Hotel Operations, and other departments to deliver seamless Guest experiences. Support resort-wide initiatives, special events, and new product offerings to enhance the overall guest experience.
Ensures high levels of guest service are maintained at all times. Monitors guest satisfaction (GSAT) metrics and performance of all Team Members to provide coaching and feedback where necessary to consistently raise guest satisfaction levels within the Resort. Ensures Guest Services team responds to guest issues appropriately and consistently with effective resolution, following brand and Guest Services standards. Monitor Guest feedback, satisfaction metrics, and operational trends, identifying opportunities for service enhancements and process improvements. Manage Guest communication channels, including phone, email, chat, social media, review sites, and pre-arrival support functions.
Plans for and ensures that assigned staff and materials are in complete readiness. Develops labor budgets, scheduling and works with resort-wide leaders to ensure appropriate staffing utilization, efficient execution of Guest Services, tours and appropriation of inventory and equipment. Ensures that SOPs and training programs are properly maintained and updated in partnership with Operational Alignment & Compliance team. Assist with labor planning, staffing, scheduling, and budget management to support operational and financial goals.
Responsible for development, coaching, counseling and mentoring team including Supervisors, VIP Experience Tour Guides, Guest Services Coordinators and Guest Communications. Focuses on ways to enhance the Team Member experience and ensure Team Member Satisfaction (TSAT) feedback is actioned on. Supports training, onboarding, performance management, and succession planning initiatives for Team Members and leaders
Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Ensure compliance with company policies, operational procedures, and Environmental, Health & Safety standards.
Perform other duties as assigned.

SUPERVISORY RESPONSIBILITY:

Supervises a Non-Exempt team

ADDTIONAL INFORMATION:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

QULIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

This person will be scheduled opening and closing responsibilities, weekend shifts, and holidays and must be flexible in supporting the demand of the operation.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement.

EDUCATION:

Bachelor’s degree from an accredited four-year college or university preferred.
Equivalent combination of education and relevant experience may be considered.

EXPERIENCE:

3+ years of Guest service, hospitality, theme park, resort, hotel, or entertainment operations leadership experience required.
Previous supervisory or management experience leading front-line teams required.
Experience handling Guest recovery, escalated Guest concerns, and service excellence programs.
Experience managing operational, labor, and financial performance metrics preferred.
Experience leading Guest communications, call center operations, VIP programs, or premium Guest experiences preferred.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Universal Kids Resort via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Universal Kids Resort HR/Recruitment will be deemed the sole property of Universal Kids Resort. No fee will be paid in the event the candidate is hired by Universal Kids Resort as a result of the referral or through other means.

Universal Kids Resort. .

Apply Now

Refine Your Search

assistant hotel manager jobs in mckinney, tx

Assistant Manager, Guest Services - Universal Kids Resort

Hotel Assistant General Manager

Restaurant Assistant Manager

Assistant General Manager

Hotel Front Office Manager (Hyatt Experienced Only)

Food & Beverage Operations Assistant Manager

Director of Front Office

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Hotel Assistant General Manger (Hilton Experienced)

Hotel Front Office Manager (Hilton Experience is Mandatory)

Front Desk Assistant Manager

Assistant Community Manager

Night Auditor - FT

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U-Haul Storage Center Assistant Management Team

Training Coordinator Assistant US

Assistant General Manager

Restaurant Manager

Assistant General Manager

Assistant Director of Human Resources

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